Asking to set up browser extension for Chrome macOS, already installed

Frankhe

I got a message popping up that my Chrome browser extension needs to be set up. Fact is that it is already installed a while ago and up to date. It this false positive a know issue?

Made a screenshot of the F-secure software and Chrome web browser, what is shown when I press "Set up". I can not see any action for me to undertake.

Ukko

Hello,

At least, for Windows client, there is difficulty with multi-profile usage. Something like this:

• Too many notifications from F-Secure Total — F-Secure Community

Quote: """If you have multiple instances of the browser, make sure all instances have the extension installed or not installed. If you have multiple profiles in a browser, make sure all profiles have the extension installed or not installed. Having mixed states can sometimes confuse the logic."""

Can you check this point?

// Alternatively, what's happened after using "Set up" button?

Also, you can try to dismiss ('do not show again' checkbox) as a workaround. So, it will be hidden task then.

As such, you could also try to verify that your browser with F-Secure BP extension is functioning right. For example, you see "search rating logos" under Google Search, Bing Search, Yahoo Search or DuckDuckGo for search results.

Banking Protection is activated when banking website opened. And so on things.

Thanks!

ArthurVal

Hi, @Frankhe!

Thanks for the report! Could you please share if the message about missing extension goes away when you restart Google Chrome?

Make sure you quit if fully. Closing the Chrome window would not be enough. One way to close it would be to right-click on the Google Chrome icon in your Dock and select "Quit" in the context menu. Once it's quit, open it again.

Please share if the message on the product side is still visible after that. Thanks!

Frankhe

Thank you for your answer. The browser extension is working, showing green tics at search results. As far as I know I only have one profile and one browser instance under macOS. The reason I shared this is because there might be more people that have seen this false positive.