Upgrade to latest F-Secure Internet Security not working

Pai
Pai Posts: 2 New Member
in F-Secure Internet Security

Hey all,

I did create a new account as per your new product change, but after the latest upgrade of the Internet Security my license seems to have broken, and Im now running on a 30- Day trial license?

Can you please assist or guide on how to get my product and license reactivated?

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Answers

  • Pai
    Pai Posts: 2 New Member

    Further to this, I did try to enter my license key under my subscription page, but the code is being rejected as per "invalid"

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  • Firmy
    Firmy Posts: 1,505 Community Manager

    Hello @Pai

    Welcome to the F-Secure Community. Thank you for your post.

    To ensure a smooth upgrade process, please ensure that you create the account directly from the notification within the F-Secure app, following the guidance provided in this link: Switching from the old F-Secure Internet Security or Anti-Virus product to F-Secure Total - F-Secure Community. Creating the trial account directly from the F-Secure website may not facilitate the transfer of the subscription.

    To further assist you with this matter, I have sent you a private message. Please share the subscription code with me, and we will proceed with transferring the subscription to your F-Secure Total.

    Thank you for your cooperation, and have a good day.

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