Subscription Valid but Anti-Virus Not Working - Need Assistance

s15dino

I purchased a 3-year license for F-Secure in 2022, and until last month, everything was working fine. However, I've been consistently receiving a "Subscription is about to expire" warning despite having a valid subscription till 2025.

Recently, I discovered that my anti-virus protection is no longer active. When I check the subscription status, it shows as "valid." I've tried re-entering the subscription code, updating the software, and even uninstalling and reinstalling. Unfortunately, none of these actions seem to resolve the issue.

I still have the subscription code card and the receipt from the purchase. I initially installed F-Secure when I bought a new computer, and the store personnel assisted with the installation. I noticed that the link mentioned in the documentation is no longer available.

Could someone kindly guide me on how to address this issue? I want to ensure that my F-Secure is providing the protection I paid for.

Thank you in advance for your assistance.

PawełP

Hi @s15dino

We welcome you to our forum and thank you for your post.

Your problems may have arisen because you apparently purchased a license code for the code-based version of Internet Security. There is now a need to upgrade the progam to an account-based version of My F-Secure.

You can learn more about this in this article:

https://community.f-secure.com/internet-security-en/kb/articles/29661-switching-from-the-old-f-secure-internet-security-or-anti-virus-product-to-f-secure-total

I noticed that you have already created an account on My F-Secure, but it is a test account. 

I will be able to activate the license from the license code on your account. Therefore, I will send you a private message on our forum and ask you for the code. 

Please check your inbox on the forum.

Have nice day