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Subscription Renewal
Hi, my subscription has expired and as a Virgin Media customer I allowed to renew the package for £25 for a year for up to 5 devices. However when I go to my account and try to renew, I only see an option for 3 devices at £59.99. Does anyone know how I can get this sorted? Thanks
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My computer freeze after installing the software?
Recently got a license to SAFE version of the anti-virus. After I installed the program the computer frozen and I was forced to shut down manually. Restarted, the computer, could not log in. After I entered safe mode could not unninstall the anti-virus it says it is still opened. I am like 100% not satisfied and I won't…
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So how do I renew my subscription - seems only option is to let it expire and then something
Hi there, I've been a relatively happy user of F-Secure products for several years. Until now. There seemed to be a campaign here and a campaign there, which lured myself to add device licenses to amount of 15. I really do not need that amount of licenses. I checked through my devices and the real need would be five (5).…
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F-Secure SAFE blocks npm/npx
Recently I've been doing an online course with several parts and posting to Github, and at one point the npm install and npx commands got super slow, with install times of up to several hours. After uninstalling F-Secure SAFE everything dropped down to normal times of seconds, and even though I tried disabling the firewall…
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bbc iPlayer is blocking my f-freedom VPN
I live in the Netherlands and want to be abIe to see abc player. However after I haver changed my location to the UK and checked the registration with the BBC iplayer the VPN is blocked. I have re-installed the VPN but still the iplayer does not work. Can you give me the right instructions?
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Paid for subscription via iOS app. No option to login on website/windows app to share subscription??
As the title says. There is no option to login on my iPhone app therefore i have no way of linking my subscription to the Freedome programme i have downloaded on to my Windows laptop. When i have tried to 'Manage Subscription' on the iOS app it takes me to a broken link. I have tried to 'Activate Subscription' on the…
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DeepGuard can be bypassed via shell commands
Hi I'm using macOS Big Sur now, but this problem also exists on Catalina. Details: I set up an obverse rule for folder '~/test', apps try to access it will trigger a DeepGuard dialog. However, when I use '$cd ~/test', in the folder I run commands like $rm $mv $touch, all succeed w/o any faults, and I get 0 DeepGuard…
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Mozilla Firefox browser extension not recognized by F-Secure SAFE
Hello, I have installed F-Secure SAFE and its Mozilla Firefox browser extension too, which seems to work (the http://unsafe.fstestdomain.com/ URL gets blocked). However, when I open F-Secure SAFE, in the main page it says that the Mozilla Firefox browser extension is not in use. I have the latest Firefox, version 79.0.
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Customer service
Is anybody else frustrated in f-secure’s customer service hours? One has to chat and call during office hours. Why isn’t it possible to send an email or other message whenever and just to wait for an answer?
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ID protection vault search engine not working, but why?
I'm running ID protection ver 4.9.366, Win 10 I have a big number of items in the vault. When I insert a search string to locate an item, and press Enter ... then absolutely nothing happens. No reaction what so ever. In my humble opinion, the search does not function. But is there a easy solution, or is this a bug?
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Command line for silent start?
Hi, I need a command to start the Freedome with a task scheduler. Usually for some programs it's "program_name.exe /silent" or something. I'm a bit clueless how is Freedome starting on boot, since it's not creating a registry key or appearing on the list of start-up programs. The reason is that if it boots on start, it…
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Set up problem
My setup fails with the message "setup cannot continue because some important files are missing". This is on a new HP laptop after I have downloaded the set up application ,exe
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F-Secure block steam game "Iron harvest 1920"
I use the newest version F-Secure Safe 17.8 with Windows 8.1 64bit and Steam. When i want to start the game "iron Harvest 1920" ins tem the message pop up: "Application load error 3:0000065434" The game wont start. I have steam checked the game on the drive: its ok. When i deactivated F-Secure: the game runs well!😑 When i…
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How many locations (IPs) does F-Secure FREEDOME have?
Two moments. The first one: I manage a website and I need to check if the script is working (redirection to .uk .de zones of Amazon from my affiliate links) for all english speaking countries. I need to check it out by connecting individually The second one: I use a NOD32 antivirus now, and can't figure out which soft is…
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Snooze/ remove email warnings
Hi @f-secure , One thing I would wish to welcome down the road is some "action taken" on the warnings for the "Monitoring. " So I can remove it as a mark? I.e. I get a warning from a breach back in 2016, I have removed the account from that system, and I dont see any reason to get warnings from that today
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Freedome VPN not working for UK channels
Hi Since yesterday I cannot access any UK channels (BBC, ITV, etc). Freedome is working fine for other countries but not the UK. I am not the only one with this issue. Can you please advise what’s happening? I’m in Finland. Thank you.
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Website determines location
Hello, I'm deciding which VPN to buy. Is it possible to distribute websites/desktop applications to specific locations? E.g. instagram opening triggers Berlin location, facebook triggers London. Or I'll need to make this script on my own? Also, I see the list of countries, but is there a list of cities? Thanks, Jack C.
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Ad blocker and anti tracking for Safe Browser
Please add an Ad blocker and anti tracking for Safe Browser
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Admin page
Hi, Can't access admin page of my site https://www.reclinerland.com/ with the firewall on. Website itself works fine. How do certain pages get filtered? Thanks, Rob
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Scanning and updating problems
A few days ago, my 5 y.o son was playing with my husband's computer without permission. Later I found out that he installed some games, programs, and antiviruses (we already used F-secure at that time). So I tried to clean the computer and delete all the unnecessary programs. After that, I discovered that some pages of my…
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Launching the new ranking structure in our Community
Dear F-Secure Community members, We are excited to launch the newly revamped ranking structure in the F-Secure Community. Ranks are assigned to members to recognize and reward their engagement in the Community. A member can have only one rank at a time. Ranking structure and names: You begin with the rank ‘New Member’ once…
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Implement "sync code" feature in Freedome (or centralize activation management)
It's easy to activate ID Protection in multiple devices for a subscription by using the Sync code feature. In Freedome, however, it's a major pain do accomplish, especially when trying to activate a new installation of Freedome in a kid's phone after she removed it without asking. Please either implement the Sync code…
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Slow boot on Windows 10
Fresh installation of Win10 btw. I see that all the programs are loading extreamly quickly (I have i7 with 64GB RAM), less than 2 seconds from the logon screen. However, when Freedome starts at the boot, it takes up to 30 seconds for it to connect to the servers. Until that happens, the wifi icon is not changed to…
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outlook doesnt work
Hello Why isn't my outlook 2019 working when F-secure freedome is turn off ? When I turn it on it works are there some settings I'am missing? I get error 0x80042108 and I'am using windows 10 Pro version 2004 build 19041.450 if that helps
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Get msg Freedom subscription expired yet still have valid one until 2021
Keep getting a message saying Freedom subscription expired when clicking a link in some emails, when using iPhone (though same links when clicked on the desktop work just fine). Yet have a valid subscription until 2021. Any clues why this should be?
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I paid
I paid for my subscription and still tell to renew my subscription
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Access Biometric
This discussion was created from comments split from: Access Biometric.
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Does the Banking Protection protect purchases made online too?
I was wondering if the "Banking Protection" protects when making purchases online too? Or does it just protect when you log into your Banking site? If it doesn't protect purchases too, will there be something soon that will help protect when making online purchases? Do you think that would be a good idea? I know I'd feel a…
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Allowing a site & file do not enable me to download
I have submitted a probable false positive on an exe-file, that was blocked as a generic Trojan dropper. I wanted to download that file, scan it, and possibly install it, as I had been waiting for that file as an update. But neither allowing the website, nor allowing the blocked file helped me do that. Possibly the file…
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No notification when blocking
This has annoyed me very much! While developing in Visual Studio, UWP applications would not start up. Even right from creation, without any real involvement from me. Error message was "Unable to activate Windows Store app ... activation request failed ... Access is denied' This could mean a lot of things. In the event…
