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ONLY want F-Secure ID NOT the entire package
I use the F-Secure Key Password manager. After having my subscription be auto-renewed on my phone, I find I can't sync to my computer and digging around leads me to find I cannot use that on my PC anymore, I must have F-Secure ID. Fine. I must have an account. Fine, sign up for that. However, attempting to install JUST the…
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ID protection shows never used password
Just installed ID Protection, two E-Mail accounts added. One Account shows serios danger, when I see the Password in Clear „Eye“, a password is shown, I definitly NEVER used. (Blume123). Can I ignore this?
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Disconections problem with freedome vpn on ipados
I had since i installed the vpn on iOS and ipadOS some conections problems, after some time the conection automatically turn off and reconect after 1 second. (Both icons the wifi conection icon and VPN icon dissapear by 1 second). Why this happens? Some user have same problem?. How can fix this and why is this problem…
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System (Kernel) extension support with macOS Catalina - Situation?
Hello, When the next version of F-Secure SAFE product will be released for users which works on macOS Catalina? I am running macOS Catalina version 10.15.6 version which tries to install additional mac OS upgrade. The upgrade cannot be installed probably because of this Kernel extension support change issue from Apple.…
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Running ID PROTECT on UBUNTU
I can confirm that ID Protect runs well on Ubuntu 20.04 (Focal Fossa) under wine (5.0-3ubuntu1). You need to install wine first via the software centre (you may want to check the path that ID Protect will installs to within wine to meet you preferences), then simply download the windows 64 *.exe file from F-Secure and then…
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Can I use F-Secure's Security package instead of VPN
Soon I will have to go to China, and I know that google is a sort of blocked there. But my work is based on using some of google services and I need it there. I understand that I have to turn on VPN being there to be able to continue working. So would it be enough to use F-Secure TOTAL package without third-party VPN?
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Family rules fails to block sites on android chrome?
It seems to me that the Family rules functions fail to work on android chrome browser. It does not stop sites with violence, explicit adult content, drugs etc. On android smartphones it just works on Safe Browser. If this is the case it is not very useful as it's impossible to uninstall Chrome from android phones. Parents…
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a question about app behaviours and security
Hello, dear support, I have been using freedome for a trial recently, yesterday night I was first time to try our freedome for android, after it launched, the interface displayed my all other installed apps' scanning status, at the same time, I found my network traffic data was huge like online blu-ray streaming, so I hope…
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Memory scan shows 0 files scanned
After latest Ultralight core update ( September 16, 2020), whenever I scan my PC, Memory scan says "0 items scanned". Does anyone else has the same issue? (Win10 Home, F-Secure Safe 17.8 [4.30.8078.0/SAFE]
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Cancellation of Subscription Taken on December 1, 2019
I took a subscription for Freedome VPN about an year ago, The reference number is xxxxxxx using mail id xxxxxxxxx@xxxx.xxx I wish to cancel this subscription before it auto renews and am at a loss to understand how to do it. Your online support chat system is not functional. For two days I find no one there to assist me.…
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ID Protection - Delete Imported Data
Good afternoon, I have attempted to import all my passwords from Microsoft Edge, it has corrupted all the data and added it all into the wrong fields. This means that i have 2000+ Passwords that i either have to manually delete or im hoping someone can point me at a better solution here.
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Is this even legit?
Im obviously being hacked or have container what must be a pretty agressive malware atm. Being blocked from everything that could help me (including F secure. Currently on someone elses device) and directed by fake websites to like password/bank/etc-settings instead. The camera’s on all devices (both front-facing and…
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FSecure Freedome VPN and pfsense firewall ?
Anyway the FSecure people would support setup Freedome VPN with the pfsense firewall? I sincerely hope so, otherwise I will have to switch, sigh...
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Servers Freedome Italy
The servers in Milano, Italy 45.87.186.76 and 45.87.186.77 for the Italian RAI network are not working. They don't obscure my IP. Thank you
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What is the technical reason why enabling Freedome causes huge network bandwidth loss
Hi, Finally, I'm starting to be frustrated to Freedome as it is eating the network bandwidth. This has been the case since I've started to use it in late 2017. But now, the problem is even more disturbing as I upgraded my 350 Mbps connection to 1 Gbps one. Here are the measurement result from speedtest.net: Disabled…
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How to transfer PW data from F-Secure Key to ID Protection?
Hi, I have F-Secure Total for up to three units but have not upgraded to include ID Protection yet. However, I have F-Secure Key installed on my work mobile (fingerprint PW), and I now have to change phone. How do I best transfer the PW data in F-Secure Key to the new phone and to the other units that will have ID…
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New Navigation Menu
Dear F-Secure Community Members, We would like to inform you that the navigation menu in our Community has been revamped to better navigate within this space. A navigation drop-down menu is now added to the header, with two menus - one for the 'Help Forums' section and one for the 'How-to & FAQs' section. The navigation…
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Convert license :)
Hello! I have activated on account a 3 year license for 1 PC for F-Secure SAFE can you guys convert that license to a F-Secure Total license 1 year/ 1 PC ? Thanks! Have a great day!
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Code doesn’t work
Bought f secure last week and subscription code doesn’t work
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Subscription Renewal
Hi, my subscription has expired and as a Virgin Media customer I allowed to renew the package for £25 for a year for up to 5 devices. However when I go to my account and try to renew, I only see an option for 3 devices at £59.99. Does anyone know how I can get this sorted? Thanks
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My computer freeze after installing the software?
Recently got a license to SAFE version of the anti-virus. After I installed the program the computer frozen and I was forced to shut down manually. Restarted, the computer, could not log in. After I entered safe mode could not unninstall the anti-virus it says it is still opened. I am like 100% not satisfied and I won't…
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So how do I renew my subscription - seems only option is to let it expire and then something
Hi there, I've been a relatively happy user of F-Secure products for several years. Until now. There seemed to be a campaign here and a campaign there, which lured myself to add device licenses to amount of 15. I really do not need that amount of licenses. I checked through my devices and the real need would be five (5).…
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F-Secure SAFE blocks npm/npx
Recently I've been doing an online course with several parts and posting to Github, and at one point the npm install and npx commands got super slow, with install times of up to several hours. After uninstalling F-Secure SAFE everything dropped down to normal times of seconds, and even though I tried disabling the firewall…
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bbc iPlayer is blocking my f-freedom VPN
I live in the Netherlands and want to be abIe to see abc player. However after I haver changed my location to the UK and checked the registration with the BBC iplayer the VPN is blocked. I have re-installed the VPN but still the iplayer does not work. Can you give me the right instructions?
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Paid for subscription via iOS app. No option to login on website/windows app to share subscription??
As the title says. There is no option to login on my iPhone app therefore i have no way of linking my subscription to the Freedome programme i have downloaded on to my Windows laptop. When i have tried to 'Manage Subscription' on the iOS app it takes me to a broken link. I have tried to 'Activate Subscription' on the…
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DeepGuard can be bypassed via shell commands
Hi I'm using macOS Big Sur now, but this problem also exists on Catalina. Details: I set up an obverse rule for folder '~/test', apps try to access it will trigger a DeepGuard dialog. However, when I use '$cd ~/test', in the folder I run commands like $rm $mv $touch, all succeed w/o any faults, and I get 0 DeepGuard…
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Mozilla Firefox browser extension not recognized by F-Secure SAFE
Hello, I have installed F-Secure SAFE and its Mozilla Firefox browser extension too, which seems to work (the http://unsafe.fstestdomain.com/ URL gets blocked). However, when I open F-Secure SAFE, in the main page it says that the Mozilla Firefox browser extension is not in use. I have the latest Firefox, version 79.0.
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Customer service
Is anybody else frustrated in f-secure’s customer service hours? One has to chat and call during office hours. Why isn’t it possible to send an email or other message whenever and just to wait for an answer?
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ID protection vault search engine not working, but why?
I'm running ID protection ver 4.9.366, Win 10 I have a big number of items in the vault. When I insert a search string to locate an item, and press Enter ... then absolutely nothing happens. No reaction what so ever. In my humble opinion, the search does not function. But is there a easy solution, or is this a bug?
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Command line for silent start?
Hi, I need a command to start the Freedome with a task scheduler. Usually for some programs it's "program_name.exe /silent" or something. I'm a bit clueless how is Freedome starting on boot, since it's not creating a registry key or appearing on the list of start-up programs. The reason is that if it boots on start, it…
