Firefox and corrupt install

martinkmartink Posts: 380 Adventurer
edited February 11 in F-Secure ID PROTECTION

I have FF 85 and ID 5.0 in Win 10 32 bit

ID is not displaying passwords.

So I uninstall it from Programs and Features. There is no ID Data listed as installed as there once was.

I release the license and download the install package.

I install ID.

I enter the master password. I am not asked to save the recovery image.

The passwords are there in the vault without any furrher action.

My PC does not show up in my account as an installation.

The Browser extension is there without any further action, but it is not activated.

I copy the authorization code and successfully activate the extension.

However, it does not work

I open the ID, the passwords are there.

I uninstall with the uninstall tool.


Now it asks to save the recovery code and name of the PC which is also listed on my account.

I enable the browser extension and successfully activate it.

There is no ID icon at the end of the user ID field of a site which is in the vault.

What else could I try.


  • SethuSethu Posts: 702 Moderator
    edited February 11

    Hi @martink

    Thank you for the screen shot and detailed information, may I ask you try uninstall and re-install the Firefox browser?

    Did you check with other browser i.e Chrome browser?

    Based on the screenshot, I would like you to double check if you have saved the data in correct format. For example, if you have in key entry and the login url is, those do not match. The other example, if the is missing https:// prefix which also causes mismatch. That can be also seen that the entry's url is not a clickable link. It's a security feature to force url links to have the protocol part defined for them to become usable. Please ensure the saved data should be in correct format i.e on your IDP.

  • zuuhis79zuuhis79 Posts: 16 Explorer

    There are multiple threads on this. Apparently the requirement for http:// or https:// on a password URL changed on last update because of "security reasons". Which is quite odd considering that entries with https:// prefix work on pages that were opened with only http:// prefix (or vice versa, entry with http:// prefix and page opened with https:// prefix), so no extra security in there.

    Hopefully this will soon be fixed and one can only hope that when they make major changes in future releases for password entry requirements, they remember to tell it to customers.

  • martinkmartink Posts: 380 Adventurer

    Thank you for your responses.

    This time I did uninstall the hard way.

    Normally I use portable Firefox in private mode.

    In order to to do a proper uninstall I installed the normal version.

    Then I uninstalled with Revouninstaller using moderate scan and deleteing leftover files.

    Then used F-Secure uninstall tool to uninstall F-S ID and user data.

    Copied a fresh Firefox portable folder.

    Added browsing protection.

    Installed F-S ID , enable Firefox extension, enable browser autofill and activated it.

    Added http:// to saved URLS

    Then this far mixed results (in in portable private Firefox)

    On a couple of pages No matching results

    On a couple of pages just blanck box

    One page ID provided the login and log in was successful.

    Will be watching how it goes in the future.

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