I've renewed my subscription but for some reason it doesn't show in my online account - any idea why this has happened (again)? thanks Barry
Lucaseuropa Posts: 303 Rock Star
Hello @BazHayward27 and welcome to F-Secure community!
I've investigated what has happened and it seems that you have F-Secure Internet Security program.
On 7th of March, 2021 you've correctly purchased a new license code to renew this program, however, you've also created My F-Secure account the same day.
My F-Secure account is not needed in your case. To renew F-Secure Internet Security, just follow the steps below:
- Open F-Secure Internet Security.
- At the top of the product window, select the Already have a new subscription code? link.
This opens up the F-Secure setup window.
- Enter your code in the box: To renew your current subscription, enter the new subscription code
- Select Continue.
Your subscription is renewed.
I hope that the above was helpful and that you've successfully managed to renew your F-Secure Internet Security 🙂
Should you have any more questions, feel free to reply here, I will be happy to help!
Since your topic is under F-SECURE KEY Community board. Was it F-Secure KEY?
No worries, I've permitted myself to move this topic under F-Secure SAFE board.
Hope it's resolved now, @BazHayward27 😀1 1Like
It might be helpful to know which F-Secure solution you have. What has been renewed?
For example, there has been discussion where renewing F-Secure Internet Security is slightly confused with trying to check F-Secure SAFE status.: https://community.f-secure.com/en/discussion/123648/expired-product-but-it-hasnt
Since your topic is under F-SECURE KEY Community board. Was it F-Secure KEY? If so - I am not sure if it should be shown in any online account.. unless your subscription is about F-Secure TOTAL (where KEY is one of packaged solutions).