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Esa Pietiläinen, viitenumero xxxxxxxxx
I have Freedome VPN xxxx-xxxx-xxxx and it is valid to 28.december 2021. Now I get a message that Freedome in my phone do not work any more. Why? With best regards Esa Pietiläinen email: xxxxxxxx@xx.com Mod. Edit : Removed PII/Edit Title
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Cannot activate my order - cannot access to my account - cannot create a new one
I was trying to switch from a product of another service provider to F-Secure Total for my new laptop. My old VPN order is still valid for 49 days in my other devices. For some reason, I cannot access to my F-Secure account but cannot create a new one neither (see message below). I received an email confirmation about the…
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Databases too old iMAC M1 Big Sur 11.5.2
Hello, have a problem with F-secure Safe. It reports "Databases too old" despite I have ran the update several times the last week. The database version is 17.11 (38515) Database: 2021-07-29_3 Any hints ?
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How can I update the virus definitions for F-Secure Safe from command line on Mac?
I am trying to update the virus definitions for F-Secure Safe from command line on Mac.I found this command : "sudo /usr/local/f-secure/fssp/bin/dbupdate" but it throws the following error: /usr/local/f-secure/fsaua/bin/fsauatool: No such file or directory. What should I do to rectify the error? or Is there any other…
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☀︎☀︎ Feature Request ☀︎☀︎ | Add "Search Engine" To F-Secure SAFE Application
I want to make "SwissCows" my F-Secure SAFE "Search Engine" and give children a warm meal. I soon discovered that I cannot do this. So I am making this "Feature Request" in hopes that I can one day add the "SwissCows" "Search Engine" to my F-Secure SAFE application.
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☀︎☀︎ Feature Request ☀︎☀︎ | Remove Devices From The F-Secure SENSE Application
Over the years, I have devices connected to my SENSE Router, that I now want to remove from my SENSE Router. The F-Secure Chat agent informed me that I cannot do this. So, I'm asking for this "capability" as a "Feature Request" on this community page.
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☀︎☀︎ Feature Request ☀︎☀︎ | Remove Devices From The F-Secure SENSE Application
Over the years, I have devices connected to my SENSE Router, that I now want to remove from my SENSE Router. The F-Secure Chat agent informed me that I cannot do this. So, I'm asking for this "capability" as a "Feature Request" on this community page.
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Switching licenses / Buying a new license
I have id protection provided by my employer and have several passwords stored there, incl. personal passwords. Now I'd like to buy my own ID protection license for my personal devices. Can I switch licenses in the app without losing already stored passwords?
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🎚Preferred Search Engine
Support ... May I Add "SwissCows" as my preferred search engine in my iOS based F-Secure Safe app? If so, how do I get this done?
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ID Protection and Macbook Touch ID log in
This discussion was created from comments split from: id Protection and Macbook Touch ID log in.
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VERY CONCERNED: Exactly How Does F-Secure Freedome 𝑷𝑹𝑶𝑻𝑬𝑪𝑻 𝑴𝑬 On My iPhone Today?
I recently read F-Secure's "Apple iOS may leak traffic outside the VPN tunnel" 09/10/2020 report. To read the above F-Secure report, click here: https://bit.ly/2GYMo7M. Reading this report got me to thinking ... QUESTION: (1) Exactly how does F-Secure Freedome protect me while I am surfing the web on my iPhone ( Software…
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id Protection and Macbook Touch ID log in
Is it possible to use Macbook Touch ID to log in to my id Protection? This would improve the user experience significantly as I would not have to enter the password every time I want to access my vault.
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Files which are excluded and or in excluded folder will get quarantined from time to time
Hi, I am using F-Secure Anti-Virus 18.0 on Windows 10 #21H1. I added an entire folder (D:\dev) to "Excluded" in "App and file control" window. I even added an explicit file (D:\dev\myapp.exe) to that exclusion list: windows.computer_security.internal.excluded_paths.5.path: "D:\\dev "…
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Android Key to ID protection question
Hello My android F-Secure KEY application has been nagging me to transfer to F-Secure ID PROTECTION. I have created a my f-secure account as per instructions and installed the new applications and successfully synced my passwords. Everything seems fine and I've now deleted the old key application. However, upon clicking…
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Still having problems accessing particular site though danish node
Hi support, Way back I asked noted a problem I have accessing a particular site using the danish node of freedome. The original post can be found her I never really got a proper answer from support and the problem still remains. This tracert is from 12-08-21 C:\Users\michael>tracert motomatters.com Tracing route to…
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Adding passwords to ID Protection password vault via the Chrome Extension
It's really not a great experience to have to copy the URL, type the username and password into the ID Protection app to add a password to my vault -- adding should be as easy as using. It would be great if when signing into a website/app for the first time (not yet in ID Protection vault) -- the Chrome Extension / App…
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Fix the keyboard focus flaw when opening Key
When opening the Key app in MacOS, the windows opens behind the active window. Also, the master password field has no keyboard focus, but requires a mouse click in it. This has happened several times, I open the Key, then proceed to typing the master password only to find out the password went somewhere else. In my opinion…
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Can set up F-Secure Internet Security on a Macbook under my current license?
I have a subscription to F-Secure Internet Security for 3 home computers. It's installed on 2 Windows PCs right now. My daughter now has a Macbook, so I want to set up F-Secure on it under my subscription. However I cannot find a way to download F-Secure Internet Security onto the Macbook. Is this possible? If not, can I…
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Why does Freedome make audio streaming stop after about 3 - 4 minutes?
When using either Simple Radio or TuneIn Radio Pro aps the audio stream stops after 3 - 4 minutes and does not recommence. The aps act as though they were buffering, but nothing happens. Both aps work fine streaming audio when I turn the VPN off.
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What engine does F-Secure Safe uses?
I heard this product uses multiple engine is that correct and what engines from what company are these ^^ Thanks for the help!
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Compatibility or redundancy with various softwares, BlockBlock, DNS, Network filters, Chromium
Hi, I have been using some software for my privacy and security for a few years and wondered if this software is compatible and/or redundant with F-Secure. My main MacBook Pro with macOS Monterrey Beta 4. I use Objective-see's BlockBlock app, is F-Secure compatible with this software? Is BlockBlock redundant if I'm using…
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Remove subscription
How can l remove F-secure subscription. I just want to delete everything. Please help
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F-secure SAFE won´t open
After I reinstalled F-secure SAFE on my stationary Windows 7 it refuses to open up... I can see the icon in the taskbar but every time I try to click on the icon, it opens up quickly and then disappears. If someone has any idea how to solve this, please share your solution! I´ll put my fsdiag file here if someone´s…
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Is Ransomware Protection really effective?
Hello I wanted to make sure the Ransomware Protection was indeed protecting me. As far as I understand, the purpose of this layer is to protect me from a new ransomware that would go undetected. So I made a small test, and the result is I don't feel confident about the protection in certain conditions. Based on my test, I…
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Freedome is using lots of phone battery
After installing the latest version of Freedome (version 2.7.1.9113), the SW is consuming a lots of my phone's battery. Battery runs out very fast. If I turn-off Freedome, problem goes away. I attached a screenshot of my phone's battery usage.
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Battery settings on macos big sur
Fsecure disables the possibility to adjust the battery settings on macos 11 after removing fsecure battery adjustment works fine, is this known and being addressed?
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How do I remove an entry in the "Monitoring" section
I have an entry in the monitoring section and have taken appropriate action - how do I delete that particular entry so that it doesn't show again?
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How do I change my e-mail for my beta test account? I migrated to outlook.com.
I've began testing on Windows 11.
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What is the location when you choose Finland?
What is the location when you choose Finland? When I choose Finland as the location Twitter tells me that I have logged in from Helsinki. Yesterday connections were acting up and Twitter told me I had logged in from Karkkila. Today it is Helsinki again. Why did I get Karkkila yesterday and was that OK or was there…
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Had a My F-secure account with old SAFE purchase - now NEW TOTAL subscription ask for a new account
Hello, I have already an account in F-secure being an old customer since 90's When the new My F-secure account were placed online I did a subscription for SAFE, then expired. Now I just made a new TOTAL subscription but the procedure ask me to make a new account. Why that? Can you add my latest subscription to my old "my…
