PayPal broken with Web Protection

ThomsterThomster Posts: 3 Observer

Hi, as soon as Web Protection 'protects' the Browser, Google Chrome, it's impossible to log in. I just get a spinny wheel in the middle of the browser. When I end the browser protection from F-Secure I can successfully log in to PayPal. Has anyone else seen this?

Best Answer

  • LucaseuropaLucaseuropa Posts: 141 Moderator
    Accepted Answer

    Dear @Thomster ,


    Thank you for your reply.

    FIrst of all, please try the following:

    • Clear cookies, cache and browsing history of the browser.
    • Ensure that there is no other 3rd party plugins such as Mcafee , Avast etc. Remove it and see how it goes.
    • Make sure you have the F-Secure Browsing Protection extension installed and enabled in your browser

    Try again and let me know the results 🙂

    Cheers,

    Lucas

    JaimsUkko

Answers

  • LucaseuropaLucaseuropa Posts: 141 Moderator

    Hello @Thomster and welcome to F-Secure Community!


    Thank you very much for bringing this into our attention.

    I can assure you that I will be checking that personally for you and will get back with a reply as soon as possible.

    We'll stay in touch here 🙂

    Take care!

    Cheers,

    Lucas

    LakshUkko
  • LucaseuropaLucaseuropa Posts: 141 Moderator

    Hello @Thomster ,


    Could you please confirm whether you can see any error message when you try to open PayPal while banking, such as: SSL_ERROR_ACCESS_DENIED_ALERT ?

    Cheers,

    Lucas

    Ukko
  • ThomsterThomster Posts: 3 Observer

    Hi Lucas,

    After ten/fifteen seconds of the spinning wheel I get the message below


    Ukko
  • ThomsterThomster Posts: 3 Observer

    Hi Lucas,

    Well this is very strange, nothing has changed on this machine apart from the 2021-3 cumulative update and I can't duplicate the issue any more! Great news - it has fixed itself. Thanks for your assistance :-)

    LucaseuropaUkko
  • LucaseuropaLucaseuropa Posts: 141 Moderator

    Hi @Thomster !

    Great to hear that, thank you for sharing! 😃

    Cheers,

    Lucas

    Ukko
Sign In or Register to comment.