PayPal broken with Web Protection

Thomster

Hi, as soon as Web Protection 'protects' the Browser, Google Chrome, it's impossible to log in. I just get a spinny wheel in the middle of the browser. When I end the browser protection from F-Secure I can successfully log in to PayPal. Has anyone else seen this?

[Deleted User]

Dear @Thomster ,

Thank you for your reply.

FIrst of all, please try the following:

• Clear cookies, cache and browsing history of the browser.
• Ensure that there is no other 3rd party plugins such as Mcafee , Avast etc. Remove it and see how it goes.
• Make sure you have the F-Secure Browsing Protection extension installed and enabled in your browser

Try again and let me know the results 🙂

[Deleted User]

Hello @Thomster and welcome to F-Secure Community!

Thank you very much for bringing this into our attention.

I can assure you that I will be checking that personally for you and will get back with a reply as soon as possible.

We'll stay in touch here 🙂

Take care!

[Deleted User]

Hello @Thomster ,

Could you please confirm whether you can see any error message when you try to open PayPal while banking, such as: SSL_ERROR_ACCESS_DENIED_ALERT ?

Thomster

Hi Lucas,

After ten/fifteen seconds of the spinning wheel I get the message below

Thomster

Hi Lucas,

Well this is very strange, nothing has changed on this machine apart from the 2021-3 cumulative update and I can't duplicate the issue any more! Great news - it has fixed itself. Thanks for your assistance :-)

[Deleted User]

Hi @Thomster !

Great to hear that, thank you for sharing! 😃