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Login interface is not displayed
Good day. I ask for your help, please. I have the following problem: I have purchased the software: F-Secure-Safe, but when I now click on the login button "top right" (this is necessary, for my account and of the subscription), the loading symbol appears briefly and then an empty page appears, if i move the mouse cursor…
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Locked out after an update
My ID PROTECTION subsctiption has ended, but I've still continued to use the app on Windows 10. It seems ID PROTECTION did an update, and now states that I need to renew my subscríption to finish the installation. It's quite ironic, as I need the account details stored in the app to renew my subscription. Luckily the…
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leave a group for a new subscription
Hi i want to leave a group for a new subscription My son is trying to send me an invitation
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New bug issue with FF add on again.
After the fixes last week regarding the banking protection not turning on with Paypal... it's now fixed in that it does turn on (but doesn't STAY turned on still)... (Ref: F-Secure: 046xxxxx BUG REPORT ref:_00Db0JXpV._500672Yx5rJ:ref) BUT there's a new issue: I just went to purchase something – it was actually not even a…
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I have a problem
I reinstalled my computer system After that, I installed F-Secure But the scheduled task still doesn't work properly The reason is that the operator or system administrator refused the request WIN11 22621.1
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uTorrent unistalled and unbale to install
Hi, from 2-3 days I was unable to use uTorrent. First uTorrent was removed by F-Secure Safe. I also tryed to download again and install again, but at the end of installation process, F-secure block install and quarantine it... Is true? There is some problem on uTorrent? F-Secure report Potentially Unwanted Application (PUA)
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Finished with my evaluation in 24h
I haven't used your product for maybe 10 years, and I'm very shocked how much worse it has become! It is absurd. It decides it has detected something, asks nothing, comments nothing and places it in quarantine. Feeling at home, do we? It's not very intuitive to put the quarantine management in settings, but OK I found it!…
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case normalization for rules
Dear dev team, Good day! It seems that when DeepGuard is making a decision, all rules are treated as case-sensitive. That works great and I think it would be better if DeepGuard can ignore case for rules, especially "suffix-rules". I take "Font Book" as an example here. Set up rules for "Font Book" as below pic, allowing…
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Forum
Warum kann ich keinen vernünfigen Text schreiben ? IEG-|
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Mozilla Firefox blocking Browsing Protection by F-Secure addon
I had the F-Secure addon (version 3.0.27) installed and today Mozilla blocked and disabled it, stating: ========================================================= "Browsing Protection by F-Secure has been blocked for your protection. Why was it blocked? This add-on violates Mozilla's Add-on Policies. This add-on violates…
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Website blocked in Firefox, working fine in Microsoft Edge
Hi, F-Secure blocks the site https://www.schwaebisch-hall.de/mein-konto.html in Firefox, whereas it works pretty fine in Microsoft Edge. It's a banking website. Moreover, once the site was blocked, many other sites in Firefox are blocked, including F-Secure. Anyone any idea? KR, Andreas
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Problems when trying to pay via paypal from ebay
I have been trying to buy something on ebay and pay via paypal but f-secure keeps telling me the website is denied and gives this error below…
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F-Secure browsing extension has started blocking apparently safe sites (UK)
It is quoting https://js-content.otherlevels.com/d629d56dbeddfb667e95bbf4536b4627/1278453432/interstitial/Placement%201 on Website denied page. Also get message https://js-api.otherlevels.com/0.8/session Why am I getting these messages is it something to do with javascript? This is happening on Virgin money and National…
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I want to install ID Protection but it asked me always for a Masterpassword but didn't have one
I want to install ID Protection but it asked me always for a Masterpassword but didn't have one. It is the first time I do install ID Protection, so didn't have a masterpassword. Waht shall I do?
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Recovery F-Secure FIP Help
Hi, I had to change to a new phone and lost the Codes for my account. Can you help me recover the account to beta testing please? Kind Regards, Fil
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Feature suggestion
Hi! I have used ID PROTECTION now for quite a while and therefore I have a lot of accounts in there. I think it would be great to have a feature in the product that lists accounts that have not been used for a while to help a user keep a "healthy" digital hygiene. By locating these rarely used credentials, a user can…
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Can't log into FS account
Hi, The FS account I created in 2017 cannot log in now (My FS Protection login). It should be because the beta.f-secure.com password and the My FS Protection login password were mixed up and the account was locked. I can't solve this problem by myself (I was prompted to check the relevant emails in my mailbox but I didn't…
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what is it?
This task failed to run The system administrator rejected the request What is the impact? My English is not good sorry
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FS Protection PC 18.4 releases
FS Protection PC 18.4 releases will be posted under this thread.
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I would like to know my username and password.
I have subscribed using my iPhone. However I want to use the vpn on my other device, the Apple ID isn’t the same however and I can’t use my subscription. so I need my username and password to log in thanks
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How to add a site to the banking protection
Swithced few month ago from Kaspersky..Surprised to see that binance.com does not trigger the banking protection of F-Secure. Is it possible to add sites requiring the Banking Protection?
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Protect Multiple Devices (Seven)
Guten Morgen, ich habe nach vielen Jahren mit Mitbewerbern zu F-Secure gewechselt. Testweise kaufte ich eine Lizenz (Dezember). Da ich zufrieden war, kaufte ich eine weitere Dreier Lizenz. Und hier fängt aus meiner Sicht das Problem an. Vor wenigen Tagen kaufte ich eine zusätzliche Dreierlizenz. Bei allen bisherigen…
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Is there a quick way to view password by their username (email)?
I will be cancelling my email account with one supplier and would like to search for any passwords where I have used that email
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F-SECURE TOTAL COMPLETE CHILD SECURITY MONITORING AND PROTECTION.
I write as a PARENT to bring to the URGENT ATTENTION of F-SECURE and F-SECURE TOTAL the fact that it is extremely important for we parents especially in todays Internet age, that F-Secure please ensure that it includes in F-SECURE TOTAL, the ability for we parents from our (parents) devices i.e. desktop, laptop and phones…
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New Avatars on Board
Dear Community Members, As you all know, with our new platform gradually transitioning, we are pleased to inform you that a new selection of avatars have now been added for your preferences and the old ones removed. You will be seeing more avatars and some changes in the course of this progression. We are grateful for your…
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Problem with activating iOS and windows version?
Hello I have 2 problems: 1- I have bought the 3 device subscription but I do not know how to enter the code in the iOS? Unlike the Android version, there is no box or context to enter the subscription code in the iOS version 2- My subscription code is active on windows app(windows 11 x64) but does not connect to…
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FSESS and Microsoft Exchange - Scanning for specific URLs in incoming emails / scan masked domains
Dear F-Secure Team, we are using FSESS in our Exchange 2016 environment to scan incoming emails for Malware, Spam, harmful links and malicous attachments. After using FSESS for some months we found out that the handling with harmful hyperlinks in emails needs a improvement. 1) It would be nice if F-Secure could provide an…
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How to enable ID Protection when I have expired Total?
I have an outdated Total and would like to have id protection only available. How is this possible? The system wants to offer Total all the time and just buying ID Protection is not possible.
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banking protection pop up
Is there a way to disable this annoying pop up without disabling the protection without having to do it manually every time I connect to banking systems and others? If not, put it on the wish list for the dev team to kill it.
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Feedback and Ideas for new features
F Secure Safe should have exploit protection features which protects from exploit attacks and anti keylogging tools which scrambles the data when entered into its supported browsers like Google Chrome, MS Edge, Mozilla Firefox. Which provides additional banking protection. As the current banking protection is not…
