ID Protect was licensed then I bought a subscription to F-Secure Total & now ID Protect has run out

WhiskyMac

ID Protect doesn't seem to recognise my F-Secure Total subscription as it was subscribed prior to purchasing Total. I don't want to lose my existing Vault contents

Firmy

Hi @WhiskyMac

To recap our conversation regarding your issue that you have purchased TOTAL outside of your existing account and ID PROTECTION is showing expired, we recommend you to export the vault first on your Windows or Mac as a backup to your vault.

After doing this, reinstallation of ID PROTECTION from the correct account is to ensure the correct license and subscription are attached to that device.

Kindly let me know if you require further assistance.

Thank you and stay safe.

Firmy

Hi @WhiskyMac

Welcome to our Community page. Thank you for your post.

May I know on which device you have the issue with ID PROTECTION?

ID Protect doesn't seem to recognise my F-Secure Total subscription as it was subscribed prior to purchasing Total

It seems you have purchased a new subscription outside of your existing account. That is the reason your TOTAL subscription does not show in your ID PROTECTION.

When purchasing an F-Secure SAFE / TOTAL / ID PROTECTION subscription, you will be directed to create a My F-Secure account (my.f-secure.com) from which you are able to install the product to your devices. 

If you have renewed via your existing My F-Secure account, all the devices installed from that My F-Secure account will automatically update to the new subscription expiry date. 

I have accidentally purchased a new F-Secure SAFE / TOTAL / ID PROTECTION subscription outside my account instead of renewing my existing My F-Secure account. What should I do? - F-Secure Community

You may also install ID PROTECTION from your F-Secure account as guided here Installing ID PROTECTION as part of TOTAL | TOTAL | Latest | F-Secure User Guides

Kindly let me know if this helps.

Thank you and stay safe.

WhiskyMac

It's on Android and I seem to remember I subscribed to ID Protect via Google Play subscription. If I reinstall using the My F-secure account will I lose my existing Vault contents?

Firmy

Hi @WhiskyMac

Thank you for your reply.

If you reinstall ID PROTECTION on your Android device, the vault will be erased because the ID PROTECTION data is stored locally on your device You may go to this link for more information Keep your passwords safe with Vault | ID PROTECTION | Latest | F-Secure User Guides

I will send you a private message. Kindly provide me with another email you use to install ID PROTECTION onto your Android from the Google Play store.

Thank you and stay safe.