iMac crashing after Freedome subscription renewal

Kingston

Since subscription renewal my iMac has slowed down big time and all programs are difficult to start. Any ideas?

Firmy

Hi @Kingston

Welcome to our Community page. Thank you for your post.

May I know which macOS version are you using? Kindly make sure you have installed available updates on your Mac and that it is up-to-date. Kindly make sure you are running macOS version 10.12 or later F-Secure FREEDOME VPN — Secure and private browsing | F-Secure

Kindly uninstall and reinstall FREEDOME on your Mac and check if you still receive the same error message.

How to uninstall F-Secure security products on a Mac - F-Secure Community

How do I install and activate F-Secure FREEDOME for Mac? - F-Secure Community

Since subscription renewal my iMac has slowed down big time and all programs are difficult to start.

You may also check your Mac if there are any changes after uninstalling FREEDOME on your Mac.

Kindly let me know if this helps.

Thank you and stay safe.

Firmy

Hi @Kingston

Thank you for your reply.

We recommend you to complete uninstall FREEDOME on your Mac and to a clean reinstallation of the apps.

Since you have used the Uninstallation tool and it still not works, we recommend you to completely remove FREEDOME on your Mac. Kindly go to this link to assist you https://help.f-secure.com/product.html?home/freedome-mac/latest/en/id_105373-latest-en

Once done, you may install again FREEDOME onto your Mac How do I install and activate F-Secure FREEDOME for Mac? - F-Secure Community

Kindly let me know the outcome after you have done this.

Thank you and stay safe.

Kingston

I have MacOs Monterey 12.5.1

Freedome is not in F Secure folder. That folder does not exist in my applications. Freedome sits there on its own. I used your delete tool and although I got a screen message of being successful, the application remains

there.

Any ideas where to go from here? It clearly is a source of problems and I do want to uninstall it and the reinstall.

Thank you