subscription problem again...

smile0yen

Continued problem.

https://community.f-secure.com/en/discussion/124299/subscription-problem

I use machine translation so it may not make sense to you.

thank you for reading.

I have purchased a subscription to F-Secure SAFE and it expires on September 30, 2022.

Setting : "Manual update"

However, the cost was paid by PayPal on August 13th.

Like automatic updates.

The order number is XXXXXXXXX

Why am I getting an email saying "F-Secure TOTAL license will expire soon"?

Edit: PII removed

Firmy

Hi @smile0yen

Thank you for your post. Sorry for the delay.

We have updated your subscription on your F-Secure account. You may verify this information by logging in to your F-Secure account.

After this subscription expires, you will receive a reminder email from us to renew your subscription within 30 days before your subscription expires.

Kindly log in to your F-Secure account to renew your subscription. You may visit this link to renew your subscription How do I renew my F-Secure SAFE or TOTAL subscription? - F-Secure Community

Kindly let me know if you require further assistance.

Thank you and stay safe.

smile0yen

I had decided to update, but hadn't done anything.

I have not taken action to purchase.

The purchased subscription is missing...

smile0yen

quote : Why am I getting an email saying "F-Secure SENSE license will expire soon"?

wrong : SENSE

right : TOTAL

But I'm using SAFE.

I paid for the SAFE subscription on August 13th.

Is F-Secure confused about customer management?

smile0yen

@Firmy

Thank you for your help.

I have just confirmed that my subscription has been extended to September 30, 2023.

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2022/08/13 : I paid by PayPal.

2022/09/01 : I receive a reminder email and posted it here..

2022/09/05 : I receive email "Your subscription has been canceled." and confirmed my subscription update.

-----

OK.

This problem has been resolved.