Why do I have to...

2504
2504 Posts: 2 Observer
edited March 2023 in Web Browsing

Why do I have to pay for my renewal 20 € more than a new user for the same configuration? This is unfair.

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Accepted Answer

  • Firmy
    Firmy Posts: 2,189 Community Manager
    Answer ✓

    Hi @2504

    Thank you for your post.

    We are having a campaign currently for a new first-time purchaser for F-Secure TOTAL. This discount is only valid for the first-time purchase and after the subscription expires, the renewal fee will be based on the retail price.

    We will have a campaign for our existing customers too. You may follow our social media to receive a notification when this campaign is rolled out.

    On the other hand, if you would like to receive the same discount, you may use a different email address to register as a new user. However, after making the purchase, you will receive a confirmation email and a link to register a new account. You need to register for a new account as a new user. And you may require to reinstall the apps from this new account.

    Kindly let me know if you require further assistance.

    Thank you and stay safe.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
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