Blocking of Steam games

Frejka
Frejka Posts: 2 Observer

Hello,

some time ago I got a .dll file a a common game in the Steam Shop blocked. I submitted the file and it was whitelisted by F-Secure.

Now I got a similiar issue with the game "Raft". When F-Secure SAFE is activated the game doesn't start as it runs into a load-Error. If I deactivate the protection for just the startup of the game it works fine from then and I can reactivate the protection without any further complications.

The thing is that F-Secure Safe doesn't seem to specifically block any application. So there isn't a specific file I can request to whitelist. Any ideas on how to solve the problem without manually deactiviation the protection?


Frejka

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Accepted Answers

  • Amirul
    Amirul Posts: 125 Moderator
    Answer ✓

    Hi @Frejka

    Thank you for reaching out to F-Secure Community.

    You can manually exclude Steam apps from being scanned by F-Secure. You may read this article on how to allow the application:

    Allow applications that DeepGuard has blocked | SAFE | Latest | F-Secure User Guides

    Let me know if this troubleshooting steps help to resolve the issue.

    FirmyJaims
  • Cale
    Cale Posts: 247 F-Secure Product Manager
    Answer ✓

    Hi,

    We released a fix during summer that would render the Steam issue (anti-cheat prevents the game from running) obsolete. It would be good to hear if there are still problems with Steam games.

    -Cale

    FirmyFrejkaUkko

Answers

  • Ville
    Ville Posts: 573 F-Secure Employee

    Just to add to the instructions above. Sometimes DeepGuard does not actually block the game, but just the presence of DeepGuard will make some anti-cheat or DRM go crazy and game decides to quit. If this happens, you do not have anything listed as blocked, since our product did not block anything. In this case please submit the game as DeepGuard problem to us and we can make DeepGuard play nicer with it.

    You can also add the game folder into "Excluded folders" for real-time scanning to tell DeepGuard to ignore it.

    Ville

    F-Secure R&D, Desktop products

    AmirulFirmyJaimsUkko
  • Frejka
    Frejka Posts: 2 Observer

    Hey @Cale,

    at the time being there are no more issues regarding steam, at least for me.

    -Frejka

    Firmy
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