-Secure Privacy VPN do not activate om MacOS rerturns message "Turn of Freedome VPN..."

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Treve
Treve Posts: 2 New Member

I have MacOS Monterey 12.7.5.

And had Freedome installed and it worked fine. I then uppgraded to the new Freedome VPN. And got an error saying the I needed to turn of Freedome VPN to get the newVPN to work. After deactiviating Freedome FSecire VPN started to work.

Afterwords I uninstalled Freedome.

Since then the F-Secure Privacy VPN starts but when trying to activate and connect to a VPN server it rerturns with message "Turn of Freedome VPN to connect to F-Secure Prrivacy VPN" (or "Stäng av alla andra VPN Anslutningar… stäng av Freedome VPN förr att asnluta till F-securer Privacy VPN" in Swedish ;) everry time.

FreedomeVPN is NOT running and I can not find any traces of Freedome anywhere on the system. I downloaded the Uninstaller from F-Secure and run it to clean out all off Freedome from the system.

But I still get the message when trying to activate Privacy VPN.

I also tried to reinstall F-Secute Privacy VPN but with the same result.

Accepted Answer

  • PawełP
    PawełP Posts: 286 Moderator
    Answer ✓
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    Hello @Treve

    Our technicians investigated the diagnose file from your Mac.

    They found from the fsdiag that the Freedome services have not been been running and their launch service entries are removed as expected for an uninstallation scenario but there is one stale file:

    /Library/Preferences/com.f-secure.freedome.plist
    

    Ideally value for CurrentVpnState in this file should be “off”. In fact, this file itself should not be present after Freedome uninstallation.

    The solution which we recommend would be:

    From the fsdiag, noted that the last boot time is: 4th June 2024.

    May be a system restart could remove it.

    Otherwise, that file shall be explicitly removed.

    Using Finder, go to /Library/Preferences folder.

    Please refer Apple’s instructions: Go directly to a specific folder on Mac

    Select com.f-secure.freedome.plist and move to Bin.

    Alternative to Finder:

    open the Terminal app run this command and provide credentials to remove the file:

    sudo rm /Library/Preferences/com.f-secure.freedome.plist
    

    Let us know if this helped.

    Regards

    Pawel

    Making every digital moment secure, for everyone


Answers

  • Treve
    Treve Posts: 2 New Member
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    I of course mean that I uppgraded to the new F-Secure Privacy VPN

  • PawełP
    PawełP Posts: 286 Moderator
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    Hello @Treve

    We welcome you to our forum and thank you for your post.

    We would be happy to help you solve this problem. However, we will need diagnostic data from our program on your device. This will help us identify the reason why this message is appearing.

    I will send you instructions on how to download the diagnostic data in a private message on the forum.

    Best regards,

    Pawel

    Making every digital moment secure, for everyone


  • PawełP
    PawełP Posts: 286 Moderator
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    Hello @Treve

    Thank you so much for providing the diagnostic data. I have forwarded them to the technical department to determine the cause of the problem and to solve it.


    I will keep you posted on the progress of your case.

    Have a good one.

    Pawel

    Making every digital moment secure, for everyone


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