F-Secure clashes with game (What remains of edith finch)

phantomromano

Hi,

hopefully someone relevant can see this here. It's the only option I found on how to report issues aside from a phone call.

F-Secure prevents the start of the game "What remains of edith finch", and apparently has done so for years. After starting the game, all it does is produce an error message. The issue is fixed by putting the game directory on F-Secure's exception list.

Apparently, someone in 2020 has had this issue as well and posted to the steam forums about it (https://steamcommunity.com/app/501300/discussions/0/2261313417700823730/). Maybe this can be fixed somehow.

PawełP

Hello @phantomromano

We welcome you to our forum and thank you for your post.

In a situation when our program blocks the functioning of some program because it considers it potentially harmful there is an opportunity to report it directly to our lab. Our security specialists will examine the program in question and give it an appropriate rating. This will be taken into account in the future when updating the database in our program.

When you prepare your submission, please make sure to select the option that says, "I want to provide more details about this sample and receive updates on the analysis results." This will enable us to keep you informed about the progress of our investigation. Additionally, please include your contact information and any relevant details regarding the issue you are experiencing.

For guidance on how to submit samples to F-Secure, please refer to this link: How can I submit samples to F-Secure? - F-Secure Community

I hope you find this information helpful.

Best regards

Pawel