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Where is Freedom - I have to close it but is is not on my iMac
I want to start F-Secure VPN (F-Secure Total) but I cannot: I have to close Freedome VPN, but that one does not exist on my Harddisk. I have deleted it. How can I get rid of the last little bug that hinders me to get VPN protection?
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F-Secure Total wont work on Windows 11 23H2
Hi. I cant get F-secure total working on windows 11 23H2. I have installed it several times and it installs every time and the icon appears in the taskbar and as an app-shortcut on the desktop, but i can not open it? When I duobleclick the icon nothing happens and when logging in to f-secure account the device is not shown…
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Reduce number of licenses
I found it impossible to reduce the number of licenses at renewal. This seems to be a deliberate ploy on the part of Cleverbridge to make this very difficult/impossible. If this is not made easier I will cancel my subscription and use a different virus checker. There are plenty of alternatives. Maybe I don't really need…
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from old F-secure to new Total instal problem
I had F-secure internet security, I upgraded to TOTAL purchasing 24 month subscription. I installed the free one month trial (losing some months from my old f-secure) now installing TOTAL the system can't find my purchase. I used the same email, in fact I received the email invoice and find the history of all my purchases.…
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Renewing F-secure Total with fewer licences
It is not possible to renew Total with lower nr of licences. It seems to be possible only to increase the nr of licences. Why all this hassle?
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Problems with VPN(?) and Samsung Galaxy s23
Hi, I've been using F-secure total for few years now with different phones (p30 pro, xiaomi mi 10 pro) and basically never had issues. But now with Samsung Galaxy s23 I guess the VPN causes slow connection to web sites and it drops connection to for example discord. For example with Opera or Chrome browser both the website…
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Users recommend flexible ordering buffer days, single account multi-group management
Users' suggestions 1. There are a few flexible days after the renewal expiration date, allowing users to continue protection until the renewal is completed when they are free. 2. It is recommended that multiple groups of product management be provided within the account to facilitate memory management. Users want to see…
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How can I turn off "trusted site" popups?
I an an online collectibles reseller using a third party site to sell. Starting today, every time I open a new page on the site to check a listing I get this popup. I list hundreds of cards every week, and now I have to see this pop up on literally every one blocking the metrics I am trying to see. I know it's a trusted…
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Chance F-Secure Internet Security Abo to F-Secure Total
Hi, I had a F-Secure Internet Security Abo working until 05/2025. I know installed the new Software and my Code not works anymore. Can the Support help me pls. Thanks and regards Patrick
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F secure and MacOS Sonoma
Hi, Please let me know if F Secure Total works without problems on macOS Sonoma (Norton had many stability issues). I am considering purchasing. Greetings, Rafi
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Does VPN in the Total Android-app block app-tracking?
Hi there, I Bought and installed my F-secure Total today. I normally use the Android DuckDuckGo browser on my phone, because it blocks web- and app tracking. DuckDuckGo blocks literally thousands of tracking attempts daily by apps on my phone. However, this works via a kind of VPN connection and in Android you can only set…
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Why can't I use the password vault/ID protection as standalone app with a Total subscription?
(I previously posted this in News and Feedback, thinking it was feedback, but then realized it was the wrong place.) I'm a long time user of ID Protection (and its predecessors). Often I've licensed the Total subscription, because it includes Freedome which I sometimes use, and Total is cheaper than getting Freedome and…
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License and account sync problem?
I renewed my license for F-secure total, and for some reason i cannot install it on any devices. Logging in and reinstalling the software does nothing, and the "My F-secure" correctly claims in the top bar that i have 358 days remaining in the license, and 3 free licenses. Is there possibly a bug in the software or in my…
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Upgrade F-Secure Internet Security to F-Secure Total on multiple machines
Since some weeks F-Secure Internet Security notifies me to upgrade to F-Secure Total. Running a small business with 10 computers - and 10 licences - I figure out the following issues: I upgraded on one machine as described in the instructions. Since then I have an account and my existing licence on this machine for this…
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Adblocker on the iphone
Hello everyone, I have f-secure total subscription for 2 devices, my laptop and Apple iPhone. I know the computer version has an adblocker when you download the extension, but does the mobile version have any kind of Adblocker features? I’ve seen that it has had an adblocker in the past, but has it now been removed?
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New Machine; Can't Figure Out How To Make My Existing F-Secure Work W/ Changes
My old F-Secure - still valid after a 36 month renewal on 10/17/21 - seems not to exist on my account. I log in and it tells me my "trial period has expired". Ah, no. Help, please? Thanks.
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Capricorn Not Updating Again
I think the definition update bug is back again. I am still on Capricorn 2023-12-02_03, however 2023-12-02_15 is currently the newest. Strangely, though, I did receive an update for NIF Web 1.0.176 today.
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microsoft windows 11 installation not allowed
not a windows-verifyied app
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How I installed F-secure Total on MacBook Air on Mac Sonoma OS.
I could not get Total to finish installing on Sonoma, I love F-Secure Total and stand by it, I found if you install Mac OS Ventura on your MacBook install Total. Next leave running for a few minutes, Then go to Updates and it will show Sonoma OS ready to update, start update and let it run After all the update is over you…
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License Purchase
Hi, glad to be here. I have a question. I just started the 30 day trial yesterday. I wanted to try the product, FSEcure Total, for a few days before deciding to purchase or not. Of course dummy that I am I missed the Cyber Monday sale. So question is, would it be possible to still get this deal? I would need 1 device for 3…
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Annoying "Safe Online Shop Banner"
Hi - whenever I open a Shopping site I get an annoying banner now (s. screenshot in German). Fun fact: It even opens when I open the F-Secure site - so the database isn't even correct. How can I disable this popup please? It's neither in Notifications nor in "browser security" and not in the extension-settings Thanks a lot.
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F-Secure Internet Security to F-Secure TOTAL
A message to update from F-Secure Internet Security to F-Secure TOTAL was displayed, so I updated it and it became a trial license. The license was valid until February 2024, so how can I make the license I was using valid?
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System Tray Icon Notifications
Hello :) I was wondering why the system tray icon doesn't alert me when one or two of my shields are off, or change color to remind me of that? Is there a setting I'm not seeing? Sometimes I disable Virus Protection and Deepguard when I'm running my CAD software (even though I have it in Excluded) just to be sure it's not…
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Junk mail etc.
My Microsoft Live email address has been hit by a barrage of junk mail and phishing attempts. Now I make it so that every day I go into Outlook and mark them as junk mail, move them to the trash and delete them, a day later they come back. Quite annoying! Is there a setting in F-Secure that allows me to avoid these spam…
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Standalone installers
Hello, I am not a big fan of having to open Freedome and Password vault from the main F-Secure Total app. Are there standalone installers for the products so I can start and use them separately?
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FSecure Internet Security to new product
Hi, I have an issue where my old subscription was good until late January but after FSecure prompted me to update to the new product it registered me as a trial product and won't use my old subscription key. Is there a way to fix this? I wouldn't have updated at all if the update prompt hadn't specifically mentioned that I…
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theme changer
hello where do I turn black mode to clear ? I can't find it in FS Total thank you
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Safe Browsing Trusted website pop-up notifications
On one of our desktop PCs my wife is getting a Safe Browsing Trusted website pop-up EVERY SINGLE TIME she changes webpages. This is intensely annoying as she does a lot of work on eBay. I have added eBay.co.uk to the Trusted Exceptions list but it still happens. To stop it I have had to turn OFF the Trusted Shopping…
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Malware/virus/something got through, any advice?
Hi, Despite everything something got through and deleted 40 GB from my HD. I was able to run a Full Computer Scan with F-Secure, but it found nothing harmful anymore. Any advice? Could it be the virus destroyed itself too? What should I do to ensure nothing can spread any further? IOW how can I wipe the HD so squeaky clean…
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Activation problem
Hi, I have a problem with F-Secure Internet Security activation. When I enter my license key, the system informs me that I have reached the activation limit number, yet the license has never been activated. Can you help me solve this problem?
