Virus

Peter
Peter Posts: 1 New Member
edited April 3 in F-Secure Total

Hej!

f-secure har hittat ett virus som ej programmet kan ta bort.

Viruset heter Android/AVE.Evo.cldbt. F-secure kan ej ta bort detta hur skall jag göra?

Mvh Peter Söderman

Answers

  • CarolinaC
    CarolinaC Posts: 69 Moderator

    Hello @Peter,

    thank you for contacting us here on F-Secure Community Portal.

    Please note, that we support only English and Finnish language.

    It appears to be a name given to a specific type of malware or virus that targets Android devices. However, without more context or specific information, it's challenging to provide detailed information about this particular threat.

    What model of phone do you use? Have you recently downloaded an app not directly from the play shop. Apps installed not from the play shop can be found in the download folder in .apk file format. With the installation of the app, a harmful file may have appeared on the device. The reason why you cannot delete an application may be that it is running in the background with another application.

    To delete the file from your device, you can follow these steps:

    1. Open your device's Files app
    2. Detect the file (It might be under Downloads etc.)
    3. Tap and hold the file
    4. Choose delete

    If you do not manage to delete the application manually, there is another way to get rid of it.

    Just do as followed:

    1. Boot into Safe Mode

    Boot your Android device into Safe Mode to prevent the virus from running actively. The method to boot into Safe Mode may vary depending on the device model. Typically, you can do this by pressing and holding the Power button until the Power off menu appears, then press and hold the "Power off" option until you're prompted to reboot into Safe Mode.

    After entering the Safe Mode, view the app in the folder and try to uninstall it. Prevent unknown apps from getting administrator permissions.

    To exit the Safe Mode, the easiest way is to simply restart your phone.

    2. Identify and Uninstall Suspicious Apps

    Go to your device's Settings, then to the Apps or Applications section. Look for any suspicious or unfamiliar apps, especially those you don't remember installing. Pay attention to apps with generic names or ones that you didn't download from trusted sources. Uninstall these apps by selecting them and choosing the "Uninstall" option.

    3. Clear Cache and Data

    After uninstalling suspicious apps, it's a good idea to clear the cache and data of other apps on your device. This can help remove any remnants of the malware and its associated files. You can do this by going to Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.

    4. Restart Your Device: After uninstalling suspicious apps and clearing cache and data, restart your device normally.

    5. Update System and Apps

    Ensure that your device's operating system and all installed apps are up to date with the latest security patches. This helps protect your device against known vulnerabilities that malware might exploit.

    If you're unable to remove the malware using these steps, or if you're uncertain about any step, please let me know and we will investigate this issue further.

    Hope to hearing from you soon.

    Best regards!