Browser Extension not working. How do I solve this?

vinesjedi
vinesjedi Posts: 2 Observer
edited September 9 in Device Protection

Hello my browser plugin is not working on Edge and Firefox. I get the info when I click on the browser extention. Operating system is Windows 11. My F-Secure application is running.

Screenshot 2024-04-12 192211.png

It says: Security application not found

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Accepted Answer

  • vinesjedi
    vinesjedi Posts: 2 Observer
    Answer ✓

    I did a complete reinstallation of Windows 11 it is only a Gaming PC with afew Games like Starcitizen easy to reinstall. That solved the problem.

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Answers

  • PawełP
    PawełP Posts: 396 Moderator

    Hello @vinesjedi

    We welcome you to our forum and thank you for your post.
    The message you are getting indicates that the browser extension cannot connect to the program for some reason. There could be many reasons for this, so we need diagnostic data from your device to determine what is causing this problem for you.


    In a private message I will send you instructions on how to download and upload the diagnostic data.

    Have a good one.

    Pawel

    Making every digital moment secure, for everyone


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  • PawełP
    PawełP Posts: 396 Moderator

    Hi @vinesjedi

    Thank you for the information.

    Great that the reinstallation helped.

    Best regards.

    Pawel

    Making every digital moment secure, for everyone


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