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Can I change program from the old computer to the new one?
Help. Can I change program from the old computer to the new one? I have a lisence for three computers and I was ranovating lisence for two more years.
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F-Secure SAFE compatible with Win 8.1 yet?
Is SAFE now compatible with WIN 8.1? (and IE11). It is not listed on the system requirements page; http://www.f-secure.com/en/web/home_gb/safe
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My SAFE experience
I am a beta tester for F-Secure, but have just transferred one of my devices to F-Secure SAFE. To test out the installation, I thought I'd try to be 'difficult', so after creating my account and logging in, I tried to download and install FSIS without first removing the beta version. Upon entering my device name, I…
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[Antivirus Client Issue] Exclude files from the scan... Window will not Open
Everytime I press "Exclude files from the scan..." in Antivirus settings the window will not open and instead following erroer appears twice: "Advanced Interface has stopped working, WIndows is checking for a solutino to the problem" and then the settings tab closes. Is there any way of fixing this WITHOUT downloading…
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F-secure pop up happens in middle of online purchasing
Hi, I am a Virgin Media customer who just recently started using F-secure. Today I tried to make some online purchases of concert tickets. On one occasion, after I had entered all the details and clicked to purchase, HALF an F-secure pop-up appeared. The text on the page was cut in half and I could only read the left side…
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content blocking not password protected
Can someone help...If I alter setting on my computer e.g. block adult content violence etc this can be done by anyone as these settings are not password protected or r they did not have a problem have a problem with virgin media.Please help
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Subscription Expired? But it should have 360 days to run!
Hi! My wife and I installed F-Secure a couple of days ago after transferring from Virgin Media (don't get me started on the problems the wife had with that - if only we had seen the community messages first). Anyway, her version is now running fine but mine has started telling me the subscription has expired! Have tried…
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Help please. Where is the Tools Page please?
Happy New Year. I have just downloaded F-Secure because Virgin Media Security has ceased. I am wondering how to do a scan. In "Help" it says "How to perform a scan" but when I click on it, it just says "You can scan ... blah blah ".. I know I CAN, but I want to know HOW ! Someone said I should go to the Tools Page. But…
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Neverquest - more dangerous than Zeus trojan
A new banking trojan is out: http://www.techrepublic.com/blog/it-security/neverquest-banking-malware-more-dangerous-than-zeus-trojan/ Make sure you have Banking Protection turned on.
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not reconize home page login password
nnot reconize home page login password and does not email link to reset it also keep geting message that subscription as expired when i have 333 days banking protection does not work
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f-secure lock screen blocks incoming calls
I have Samsung Note II . Iget call. I press green phone icon. Nothing happens. Call is blocked. When phone stpps ringing lock screen displays. This did not happen before f-secure. I turned Samsung lock screen off. Problem persists.
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How can I tell if antivirus is working
Hi I'm a new user to F-secure following Virgin Media's change from their own branded antivirus. Had quite a few problems downloading what with removing Virgin's antivirus and Norton which was supposed ot have been wiped when Virgin's antivirus was loaded. Well all thats behind now and I have F-secure on my lap top which is…
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PasswordBox pbbtnService.exe
Deep Guard asked me about Trusting pbbtnService.exe Win service. I researched and found that this is a service run by PasswordBox, which appears to be a legit, well respected password saving program. The problem is that I am 90% sure I did not download the program (10% chance it might have been bundled) and 100% sure I did…
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emails not showing pictures since changing from virgin security
I successfully downloaded the new security yesterday as recommended by virgin but since then a lot of my emails are not showing pictures. I just get little boxes with an X in. When I right click and then click on 'show picture' they still won't show. This is from trusted websites such as amazon, and I have never had any…
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Charter Security Suite from F-Secure
I have Security Suite from Charter Internet. My virus definitions have not updated since 5/24/2013. Spyware hasn't updated since 1/1/12. System Control Update was 5/24/13. SPAM Control updated 287 days ago. Web Page Filter Updated 1/10/2009. Obviously, there is something wrong. The program is checking for updates but not…
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Installation fails and I get no further info
Hi! I just purchased a 1 year extension of the F-Secure Internet Security for up to 3 computers. I download the upgrade tool and it stops with a message "installationen misslyckades" (installation fails) and then the tool just stops. There is no further info to the cause and I have no clue how to move on. The laptioop…
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Nokia E6 anti theft password forgotten
Hi All, Lost my password for my anti theft anyone knows what to do? Mod Edit: Moved thread to correct board.
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Blocking sites
Hi, I have installed fsecure safe on 2 of my household computers and have been able to block sites on both, however, if I click on the fsecure logo on my desktop, it doesn't ask me for a password or anything and allows me to access 'blocked' sites and uncheck them. This seems to make no sense of having this program on my…
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Transfer one of Internet Security 2014 subscriptions to new PC
One of my PCs has died and I need to transfer the subscription from it (one of 3) to a replacement PC. How can I go about this?
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How do I get Adware off of my computer?
I have windows 7 and my scan showed I have adware. I've never done this before on my own. It said that it couldn't be opened and it was in a zip file. I would appreciate any help on this.
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MySafe not showing licences available on 1 laptop but OK on others
I am a transferee from Virginmedia. I have successfully installed F secure on 1 PC & 1 laptop but on my other laptop (Windows 7), when I log in to F secure, my 'safe' is empty - Under the 'Manage your security' heading is a box with 'Error Please try again in a moment' with a white cross on a red circle and an OK button…
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installing on samsubg galexy tablet gt n8010
Hello. I have installed via virgin media. It downloaded ok but when I try to 'activate' I get a message saying sorry but it has stopped working. At first i thought it may be my expired norton secuity so i uninstalled that and tried to activate it again but same result. Any ideas?
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cant scan pc
Until a couple of weeks ago I weekly performed a full scan but now when I click the button nothing happens. Sorry I'm not a techy person so hope you can understand my problem. It does tell me that all the security is working and its updated.
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F-Secure Will not Install
I had an e-mail from Virgin asking me to run an install, this went to 96% then hung, i left it all day, still hung and my laptop was unusable (locked), had to hard reboot, then the F-Secure started again on reboot but this time it was telling me it was 'checking for malware', strange as it had not completed the install,…
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F-Secure Internet Security: Manual Update Date Conflicting with Database Version Dates
Hi everyone I am currently using F-Secure Internet Security 2013. The software states that the last successful update check was done on 14/12/13. However, the database versions for virus and spyware definitions states that these definitions are as recent as 03/01/14. I am therefore confused because the software states that…
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F-Secure IS version in F-SAFE portal.
Stefan recently posted that F-Secure SAFE contains the latest version of Internet Security-2014 release 2; http://community.f-secure.com/t5/Security/F-Secure-SAFE-compatible-with/td-p/40185 However, a recent post over on the Virgin Media site disputed…
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Account access
have been trying to get help from fsecure to access my account phoned,On line and now here my email is XXXX@XXXXX this is he one i used to start my account but now wont accept please help EDITED PRIVATE INFORMATION
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Password recovery for Nokia E7
I bought a Nokia E7-00 the other day from a Nokia dealer here. I installed F-Secure and then turned it off. Now it's locked and asking for a Security Code. I don't remember putting in a password when I installed F-Secure. What can I do to fix this? Thanks.
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How to delete suspected files
I ran a check with F-secure Anti Virus for Mac on my iMac with OS 10.7.5 and at the end the software indicated that it discovered 6 suspected files, but that these cannot be moved to the trash. And that's it, so the software leaves me with a possibly insecure computer. Nevertheless it says that my computer is safe. Isn't…
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NSA planted SPYWARE and BACKDOORS
http://news.cnet.com/8301-1009_3-57616334-83/nsa-reportedly-planted-spyware-on-electronics-equipment/ NSA reportedly planted spyware on electronics equipment Based on internal NSA documents, Der Spiegel reveals that the spy agency planted backdoors to access computers, hard drives, routers, and other devices from…
