f-secure lock screen blocks incoming calls

elar

I have Samsung Note II . Iget call. I press green phone icon. Nothing happens. Call is blocked. When phone stpps ringing lock screen displays. This did not happen before f-secure. I turned Samsung lock screen off. Problem persists.

Chrissy

Hi @elar !

 

Sorry for the delay; I noticed that your post was in the wrong board, so I've moved it to the correct one where you'll get a reply more quickly.  Have you solved the issue somehow, or are you still looking for our help?

 

// Chrissy

Siltanen

Hello elar,

 
Have you turned on the Safe contacts -feature?

You can see which calls and messages Safe contacts has blocked in the block history.

To view which calls and messages Safe contacts has blocked, follow these instructions:

1. In the main (F-Secure) view select Settings.
2. Select Safe contacts from the settings selection list.
3. Select Show block history.

If this is not the case, though, I suggest you submit a support ticket to us, and we can take a closer look at the problem.

elar

The issue persists:

 

I had Safe Contacts on with no blocked #s.

 

I turned Safe Contacts OFF.    Incoming calls are still blocked at locked screen.

 

Any other ideas?

 

Thanks,
elar

Jake

Hi elar,

If you remove Mobile Security application, does the issue still persist?

Remember to check the Subscription key from Mobile Security ->More->About view before you uninstall the app so you can activate the client after reinstalling.