f-secure lock screen blocks incoming calls

elarelar Posts: 2
in F-Secure SAFE
I have Samsung Note II . Iget call. I press green phone icon. Nothing happens. Call is blocked. When phone stpps ringing lock screen displays. This did not happen before f-secure. I turned Samsung lock screen off. Problem persists.
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  • ChrissyChrissy Posts: 438

    Hi @elar !

     

    Sorry for the delay; I noticed that your post was in the wrong board, so I've moved it to the correct one where you'll get a reply more quickly.  Have you solved the issue somehow, or are you still looking for our help?

     

    // Chrissy

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  • SiltanenSiltanen Posts: 108 Former F-Secure Employee

    Hello elar,

     
    Have you turned on the Safe contacts -feature?

    You can see which calls and messages Safe contacts has blocked in the block history.

    To view which calls and messages Safe contacts has blocked, follow these instructions:

    1. In the main (F-Secure) view select Settings.
    2. Select Safe contacts from the settings selection list.
    3. Select Show block history.

    If this is not the case, though, I suggest you submit a support ticket to us, and we can take a closer look at the problem.

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  • elarelar Posts: 2

    The issue persists:

     

    I had Safe Contacts on with no blocked #s.

     

    I turned Safe Contacts OFF.    Incoming calls are still blocked at locked screen.

     

    Any other ideas?

     

    Thanks,
    elar

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  • JakeJake Posts: 77 Former F-Secure Employee

    Hi elar,

    If you remove Mobile Security application, does the issue still persist?

    Remember to check the Subscription key from Mobile Security ->More->About view before you uninstall the app so you can activate the client after reinstalling.

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