Unable to unlock my android mobile phone

vickysisi

I have installed your firewall software on my android phone.

 

I am requested to set a password, drawing pattern and face detection for locking the mobile.

However, I have been asked to key-in the password that I set up when I return to main page after switching on the screen, its fail.

I have tried all the possible combinations of the password for unlocking the phone, but I have no luck. Please let me know what I can do with the unlocking.

NikK

You should contact support: http://www.f-secure.com/en/web/home_global/support/contact/request

vickysisi

I have receive the email from community support. However, there is no response in clicking to the "Go To Solution" button even I have login to the system.

Do I supposed to have an solution from there?

Please let me know. Thank you.

[Deleted User]

Hello Vickysisi,

 

The solution to your problem is to open a support ticket as mentioned above so that we can help you with that outside of the community.

 

Kindly refer to AniaC's post to contact Support, reset security code cases have to be handled outside of the F-Secure Community.
http://community.f-secure.com/t5/Mobile/Forgot-lost-your-security-code-Read-this/td-p/7439

 

For alternative way to unlock your mobile, refer to the following post:
http://community.f-secure.com/t5/Protection-Safe/f-secure-mobile-password/m-p/11397#M2688

 

Thanks.

Enfcmedic384

@VikkiSisiYou may be able go get help from someone here. I have in the past found them to be quite useful. Please check out http://www.howardforums.com/content.php?s=a5a3b2dadce4acf0c447496f6388181d They say they have over 1,000,000 registered users someone there has to have a workaround for you. Then maybe before that though I would just call F-Secure Directly while at the same time posting at the Howard Forums. I hope this helps you. Please reply and let me know how you make out. The problem with e-mail replies as you know is that links can get broken and browsers may not always open properly etc. That is why it is best to talk to a real person plus try the post at Howard Forums too.