F-Secure SAFE compatible with Win 8.1 yet?
Is SAFE now compatible with WIN 8.1? (and IE11).
It is not listed on the system requirements page; http://www.f-secure.com/en/web/home_gb/safe
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I have been in touch with a number of users over on the Virgin Media Forums who have had problems with WIN 8.1. They contacted F-Secure support and were told that the SAFE version is not compatible with WIN 8.1, as it is F-Secure 2013.
If they wanted to use WIN 8.1 they would have to switch to FSIS 2014.
Hopefully an F-Secure expert can confirm this information on the official Forum.
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Yet another example of F-Secure Support not being consistent in their response.
I have no doubt that Stephan is correct but why then is some part of the Support chain telling Virgin Media customers that F-Secure SAFE is F-Secure Internet Security 2013 ONLY! See for example; http://community.virginmedia.com/t5/Internet-security/F-Secure-SAFE-and-windows-8-1/td-p/2128364
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Hello Blackcat,
Thank you for relaying this information to the Virgin Media community!
I'm terribly sorry about the obviously wrong communication you reported.
Sadly I'm unable to find that support request without details from the user opening that request.
So, I can't see what went wrong when, where and why.
However, I'll make sure to brief all of our customer care staff to ensure this doesn't happen again.Best regards,
Stephan
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comments on this post? http://community.virginmedia.com/t5/Internet-security/F-Secure-SAFE-and-windows-8-1/td-p/2128364
"Here is the quote that comes up when you register with F-secure SAFE before the download bit and it quotes " F-Secure Internet Security 2013 protects the content on your computer and safeguards you when you are browsing the web. Computer security is protection against viruses, spyware, hacker attacks and identity theft. Online safety is protection against harmful websites, getting fooled during any activities online or protecting your children against unwanted websites or uncontrolled online life. Easy to install and does not slow down your computer. Comes with online chat or phone support. F-Secure Internet Security 2013 will protect you."
There is no updating the product either when i installed it. It also comes up internet security 2013 and if you check on what F-secure is saying you can download the release 2 of the new 2014 internet security through the SAFE portal but when you go there is the 2013 version."
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A related Q so we can help out better in the future:
Does the SAFE portal have an upgrade function in it and/or does upgrading from the common Downloads work for SAFE too?
My understanding is that SAFE is just a bundle of different products, and that the portal will simplify the overview and administration of those products.
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NikK
No visible upgrade in the portal;
No idea whether simply downloading from common downloads will work for SAFE users.
But the SAFE network installer.exe picks up the latest version of F-Secure i.e. the 2014 release 2 IS and so the latest version is eventually installed; http://community.f-secure.com/t5/Security/F-Secure-IS-version-in-F-SAFE/td-p/40849
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Hello!
Thanks for reporting this. It is just an error in the "read more" text - we'll fix that asap.The "read more" mentions 2013 but you always get the latest version when clicking download, currently that is Internet Security 2014 Release 2.
The installer from the downloads page will not work with SAFE. SAFE customers please only install from the portal.
Best regards,
Stephan
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