[Antivirus Client Issue] Exclude files from the scan... Window will not Open

kevink

Everytime I press "Exclude files from the scan..." in Antivirus settings

the window will not open and instead following erroer appears twice:

"Advanced Interface has stopped working, WIndows is checking for a solutino to the problem"

and then the settings tab closes.

Is there any way of fixing this WITHOUT downloading F-Secure anew?

thanks

kevink

PS the window worked perfectly before, but now has stopped working in the unmodified client for a reason I do not know.

Simon

The easiest first step would be to reinstall F-Secure. Is there a reason why you don't want to do this?

Otherwise, is there any other real time security software on the machine which could be conflicting with FS?

kevink

Because I'm lazy

other AV

Windows Firewall, Defender on

COMODO - Innternet Security

Spybot S&D

SuperAntiSpyware

 

HijackThis

CCleaner

 

however I've had all these installed before except

SuperAntiSpyware

while it still worked

 

So I guess that might be it

Simon

Anything that's 'active' all the time could conflict. One that doesn't is Malwarebytes Pro. Sometimes you can get away with it with others, sometimes not. Try disabling the real time protection in SAS (if indeed it's on) and see if that makes any difference, but looking at your list, my guess is that Comodo Internet Security may be the culprit, assuming it contains an active anti-virus module.

Simon

You're welcome.