Unable to reinstall Antivirus

Julien_PJulien_P Posts: 1 New Member

Hello,

I am unable to reinstall the software (SAFE) on my main desktop. Each time I try, I reach 99% of install progress, then IT call for an error "something went wrong" and ask to restart.

I had no issue doing the same install on an other desktop computer with the same licence (3 computers licence) , and even did 3 french install of the software from an other licence on my business with zero issue.

However, for this one computer nothing is working. I tried the uninstall tool (FsUninstallationTool.exe) to remove my previous files. Some file remain on the computer and are active, unable to remove them manually.

I tried going in window safe mode to launch the uninstall, and the install. same issue.

F-secure is not visible in the trail bar, not on the uninstall program list, not on my menu, so I am unable to act directly on it, if even half present on the system.

And Every time I try the new install, It end with that "something went wrong,please restart" doing nothing and having me start again the same process and same conclusion "something went wrong, please restart"


Anything to help me fix it?

I also have the "fsdiag_standalone.exe" report if needed.

Accepted Answer

  • LucaseuropaLucaseuropa Posts: 302 Moderator
    Accepted Answer

    Hey @Julien_P,


    Try the following:

    1. Log on to your computer with administrator rights.
    2. Download the Uninstallation Tool for Windows from our Support Tools page.
    3. Run the executable FsUninstallationTool.exe. The User Account Controls appears.
    4. Click Yes.
    5. Click Start.
    6. Select the products or components that you want to remove, and click Next to initiate the uninstallation process.
    7. Click Restart when prompted. This is to remove remaining files. The uninstallation is complete when your computer restarts.


    Jaims
Sign In or Register to comment.