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3 user licence plus one
Hello, I purchased a 3 user license for F-Secure Internet Security and at checkout I was offered an additional user for x amount more so I paid for the additional user, but when I try to use the 4th user I get all subscription are being used or something like that. Any help resolving this is appreciated. Thanks
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Freedome doesn't work on public Wi-Fi with only port 80 and 443 opened
Hello, I know that the FAQ states that some ports need to be opened for Freedome to work besides port 443, but on some specific public Wi-Fi it's impossible. Because of this, I can't protect my device while on those specific public Wi-Fi so I have to resort to use the mobile network if I'm on my phone, but if I only have a…
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Remove logs in freedome vpn
I have F-secure Freedom with another account and I use it with Iphone. There is only one way to delete those logs which are shown under big button: reset iphone to factory settings. There should be option to delete these ”13 harmful sites blocked etc” logs. If you could create that option, id be thankful! thanks! im sorry…
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Internet Security fail after ugrading Windows 10 to 20H2
My internet security has stopped working when I upgraded from Windows 10 20H2 to the latest Windows Feature Experience Pack 120.2212.551.0. F-secure prompts for PC restart, but this makes no difference. Can you help? Mike
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Problem with new extension system
Hello everybody I use F Secure with my mac book pro. Since last apple upgrade version, i have a problem with my F-Secure Safe. Indeed, F-Secure ask me to authorize the new extension but I do not find this extension in my mac book. Have you got the same problem ? What did you do to solve this ? Many thanks Mathieu
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F-Secure SAFE also for small businesses allowed?
I want to install F-Secure SAFE on a MacBook of a small company. Small means 7 employees and one boss. It is and will be the only Mac in the company and thus the only machine that gets an installation of F-Secure. It was a huge waste of money to get one of F-Secure's business solutions for just one machine. So I wonder…
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Your subscription is about to expire.
To whom it may concern. Can you tell me what to do to extend my subscription in beta program? I submited an bug report with my opinion about problems that interested me but can't find information about how to extend subscription. Best Regards.
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License expired
Hi, My Beta license has expired on Oct 19 2020 at 3 AM. I would be keen to continue in the Beta program. Can you please renew the license? My computer is currently unprotected. I was under impression that this renewal will be done automatically by F-Secure, that I do not need to contact anyone... Please correct me if I am…
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Why does SAFE constantly use up all my disk space?
I have been getting this issue at least twice a week now. While disabling all security features and re-enabling them will resolve this, this occurs why too often and at 270+ GB every instance, I am worried that this is reducing the life of my SSD. Does anyone else face the same issue?
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Statistics
I started ( yesterday) F Secure. But after the first 8 controlled sites, there’s is no more control of the following sites. And the browse time stays at the 13 minutes. So it gives no impression of the continued control. What’s going on?
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Why does f secure Booster stop and it is not possible to delete unnecessary files
Jag startar F secure booster. Men radera onödiga filer hakar upp sig .den börjar men går bara ca 10% sen hakar den och går ej vidare.
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General Discussion category guidelines
Hello! The General Discussion is an off-topic board for our esteemed Community members. Here, you can discuss any general topic (not product related) keeping in mind our general F-Secure Community Guidelines, which you can find here. However, if you have any F-Secure product-related queries or discussions, the best place…
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Menu icon in Big Sur
Hello, is it possible to change the menu icon, so that with a dark screen the icon appears in white? Or give the opportunity to choose in black or white...
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F-Secure Update as of 2021.3.28
I refuse to install the update. The overall appearance and functionality is annoying. Password information is hidden out of view instead of resized with the application window. I also had to create this new account because your website would not allow my old account to log in. I'm searching for a new password program.
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F-secure software not compatible with MacOS
The F-secure software is, still, not compatible with MacOS: it uses every computer resource. Why is F-secure so reluctant to develop software for MacOS?
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Lost My Product Key
Dear Sir, I purchased the F-Secure software last year. It is valid until 2023. Recently, my old notebook breakdown and give way. I have to purchase a new laptop to use for personal matter. My F-Secure is still valid until 2023. Unfortunately I lost my product key and now unable to install the F-Secure software into my new…
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New features to family rules
I changed from Eset product to f-secure and I am a bit disappointed to family rules. It is missing some important features. -Set time limits for each day. Not only weekdays or weekend. I want to be able to set longer screen time for friday to sunday. -Vacation time. I want to be able to set screen time limits off for…
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Missing the FREEDOME Menu in the Menu Bar (Mac Big Sur 11.2.2)?? HERE's THE ANSWER
The Freedome menu bar disappeared after I installed Big Sur. Well, actually, it didn't. It's just invisible. Literally. There is no icon present, but if you find the right spot on the menu bar to click, the FREEDOME menu is actually still there!! It's just a black logo on a black background so it is not visible. It took me…
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Setup Freedome VPN on Windows 10
Greeting, hackers and users. This issue is driving me crazy... Would like to setup a VPN connection on Windows 10. I do have a valid Freedome VPN but the only thing I can is to download their own program and run it... Ok, pretty good solution... just download and run! No more thinking... Come on, F-secure, I want to be…
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Freedome keeps cutting my connection
Freedome kerps changing frommobile broadband to WiFi and back and cuts my connection. It is not usable. Im using iOS 13.7.
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How much safe am I on Facebook?
I recently became interested in internet protection and security. I have few questions though. Can hacker randomly attack someone on Facebook, perhaps only because the victim has a weaker password (eg a short word and 1 symbol), even if he doesn't even know the victim? Could they perhabs try to log into some random account…
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Need a new internet security suite for windows 10
Hello Forum, I was impressed by the test results of the f-secure software and would like to use it instead of my current software. Could someone answer my questions: Can I use internet security without creating an account and without providing an email address? if I cannot avoid using your software without an account: 2a.…
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Font and color in-app very confusing
There are sites that will not accept password Ctrl-V input. There are other circumstances where it is necessary to distinguish Cap-i from lower case-L. Using a serif font would help w/ this. What happened to different colors for different char types. One of the colors previously used needs to be a darker tint to be easily…
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cannot activate a subscription
hello, i have created a trial account and later on decided to buy safe product. after payment - i have received an email to create an account - but i already have one and it fails to be created with the same email. meanwhile the subscription is not activated nor i have activation code. any ideas how to solve this?
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With Web Traffic Scanning on, I cannot send files using WeChat
With Web Traffic Scanning on, I cannot send files to my friends using WeChat. The transfer speed will significantly increase when I turn Web Traffic Scanning off. I hope you could fix this issue.
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System auto-fill feature lost in Windows client?
Hi, After updating (Windows version) of the ID Protection to v5.0 it seems that there is no longer system auto-fill feature? Was that dropped away on purpose, or is this a bug?
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iPlayer in Afghanistan
I can't view iPlayer when I'm working in Afghanistan, which I do for 9 months of the year! I have a full subscription to Freedome. Can anyone offer any advice? Thank you.
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Updating passwords with Import
Say you have a hundred passwords in your vault and you have ID Protection and ID Guardian. If you update the passwords, user ID's or site URL's in one how can you get the updates to the other? You cannot sync between the two because they are not compatible. If you try to export and import passwords you get the message that…
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Firefox and corrupt install
I have FF 85 and ID 5.0 in Win 10 32 bit ID is not displaying passwords. So I uninstall it from Programs and Features. There is no ID Data listed as installed as there once was. I release the license and download the install package. I install ID. I enter the master password. I am not asked to save the recovery image. The…
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ERR_CONNECTION_TIMEOUT message.
I am trying to get on my bank website. I can access via my Ipad but need to use my laptop for certain functions. I get these messages Check your Internet connection Check your network cables, modem and routers. Allow Microsoft Edge to access the network in your firewall or antivirus settings. If it's already listed as a…
