extended subscription: appears on my f secure account but not on the application (mac book pro)

andufourcq

Hello, I have just extended my subscription by entering a new key. On the F secure site (my f-secure) the subscription is extended and it is indicated that my computer is covered until May 2024. But on the application (mac book pro) it is still indicated that the subscription ends on the 28th. I have tried several solutions: closing and reopening the application, turning the computer off and on again, it doesn't change anything. What can I do?  Thank you in advance for your help,

All the best,

Ann

Ukko

Hello,

If the trouble is not resolved yet.

There is a KB article about one of cases: Old expiry date showing on my Mac after renewing my F-Secure SAFE subscription - F-Secure Community

Could you check it?

Then, good to be sure that renewed (purchased) subscription and so your My F-Secure account portal is about the same subscription as installed F-Secure solution on Mac. Perhaps, if you see 'device' in the My F-Secure account, then both "portal" and "application" are about same subscription.

Another thing to check is your MacOS version. For example, that is still supported. Current information: System requirements | Total | Latest | F-Secure User Guides listed macOS 13 (Ventura), macOS 12 (Monterey), macOS 11 (Big Sur) ; simply put, macOS 11 (Big Sur) or later as supported MacOS for F-Secure TOTAL and for new F-Secure Internet Security (previously known as F-Secure SAFE).

Alternatively, based on this article (My device shows my product license is expired. I have purchased F-Secure Internet Security or Total subscription and it is valid. - F-Secure Community) - you can try to reinstall F-Secure on your device.

If reinstallation (uninstallation and installing back) is not an option, then you can try to contact their direct Support channels. For example, web-chat widget in the right bottom corner of the Contact support | F-Secure page.

By this way, Support Agents can check subscription state and your Mac installation.

Thanks!