Subscription is active, but I recive message "Your subscription has expired"

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PeterCastelius
PeterCastelius Posts: 1 New Member
edited October 2023 in F-Secure Internet Security

Same problem as BackfirePL January 4

Accepted Answer

  • zaimazmi
    zaimazmi Posts: 26 F-Secure Employee
    Answer ✓
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    Hi @PeterCastelius

    Thanks for reaching us at F-Secure Community.

    I have checked your email and I found that you already had registered for the F-Secure TOTAL trial account, and in the meantime, you purchased a new F-Secure Freedome standalone subscription.

    I believe the reason why you see the subscription has expired is due to your Freedome subscription is tied to the TOTAL trial account, and your trial account was expired on 5/4/2023.

    And upon checking your email, I can see that your new Freedome subscription hasn't been activated yet. Hence, to rectify the issue, I would suggest you delete the TOTAL trial account and you can recreate a new Freedome account by using the same email.

    You can create Freedome account from the invoice email that you received after placing the order.

    Hope this clarifies your query.

    If you have any issues or inquiries, don't hesitate to reach us again for further assistance!

    Thanks

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