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Unit Says no License Available - was previously protected
I have a Samsung S7 that has been under my SAFE license protection and today it is saying no license available. It show up on my browser (main computer) as not having connected in the last two weeks. And yet, the drop down on the smartphone (from the top) says "Your device is connected". thanks Update. So it (SAFE on my…
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F-Secure shell extension (context menu handler) crashing win10 on right-clicking anything
In the last 24 hours my win10 started crashing on right-clicking literally anything (files, folders) and I traced the problem to the F-Secure context menu handler with ShellExView. Which is to say, after first disabling all menu handlers and re-enabling them one by one and restarting explorer F-Secure was the only one…
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Enrolled against my will in trialing heaven knows what by visiting "My F-Secure".
I read in the forum that "My F-Fecure" is something from which I can manage my subscriptions. I have Mobile Security and Freedome, purchased separately. I visited the page today. I didn't enroll in anything. I found I already had valid login credentials in my browser. After logging in, I saw the following cryptic notice:…
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F-Secure Safe Browser Website Settings clear doesn't clear the names of the visited websites
Why one can only delete website data and location permissions from Safe Browser on Android? After running the following steps, Safe Browser only deletes website data and location permissions but it still keeps a list of the web pages visited: Safe Browser -> Settings -> Advanced -> Website Settings -> Clear all -> Delete…
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How to get rid of Driver Tonic program?
Hi, I'm struggling to get rid of Driver Tonic program. I know it's not an actual virus but irritating it is and cannot get it uninstalled from programs as I am "not administrator" even as I am.
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CppShellExtContextMenuHandler
Hi F-secure friends, The CppShellExtContextMenuHandler.FileContextMenuExt Class is causing Windows 10 file explorer to crah. I've disabled it, using ShellExiew. But is there a fix? Thanks! F.
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Problem with shell extension after 17.6 update
After installing 17.6 (4.10.2187.0/SAFE) update from Elisa (Elisa Turvapaketti) this week I started to get strange issues like: - Directory Opus file manager crashes when double clicking video files, DO resports issue to be in FsShellExtension64.dll - Start menu (right click) Computer Management and many other tools don't…
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Mouse right click restarts File Explorer in Windows 10
A poorly coded Context Menu handler might cause this symptom. I studied this item and found extension called CppShellExtContextMenuHandler.FileContextMenuExt Class, which is related to Context Menu. This is part of Anti Virus Shell Extension Plug-in. Product is F-Secure Computer Security GUI. When I disable following dll:…
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F-Secure SAFE licence re-use across multiple OS Partitions?
I bought F-Secure SAFE yesterday and the licence terms make it very clear the licence is per device, not per OS install on that device. Norton permits licence keys to be re-used on the same PC across multiple OS partitions because its still the same hardware / mobo ID that the licence is registered against. I was expecting…
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Can not connect to BANKID
Hello! I have a big problem, it started yesterday, 2019-05-20. It have worked fine for many years.. now all of a sudden I cant connect to my Bank using the swedish BankID. The safe surf have begun to block it for some reason?? I even put the banks adress in the trusted sites list but the Bankid program still gets blocked.…
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Previous F-Secure activate F-Secure Anti-Virus code email has been lost Subscription end June 2019
Please can you help me, I have lost my previous for my F-Secure activate F-Secure Anti-Virus code email which is for my F-Secre Safe Anti virus (paid for) security software which was due to expire in June 2019. Thank you
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How do I change My F-Secure account login email address? First e-mail is test version now I have b
Anmeldung nicht möglich Dieses Gerät gehört bereits zu einer anderen My F-Secure-Gruppe. Um sich mit diesem Gerät anzumelden, müssen Sie ein Konto verwenden, das zu derselben Gruppe gehört. Wenn Sie dieses Problem nicht lösen können, kontaktieren Sie bitte den Support. Fügen Sie diesen Code in Ihre Support-Anfrage ein, um…
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How do I change my subscription options?
Why can I not find and select Subscription in the top bar when logged in to My F-secure? Below is the how F-secure describe the procedure. * Log in to My F-Secure. * On the My F-Secure page, select Subscription in the top bar. * Under Current subscription, select Cancel your subscription.
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F-secure Safe Desktop shortcut and Icon gone missing
Hello, the F-Secure Safe desktop shortcut and Icon have gone missing from my Windows 10 PC. I checked services and Safe is running, and the program files folder is there. I am unable to find the executable file to re-create the shortcut and so am unable to run a Scan. thanks for any help
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Unable to install F-Secure Internet Security on Windows 10 home and enterprise editions
hi I'm unable to install F-Secure Internet Security on windows 10 enterprise and home editions.it says operating system is not supported. Thanks
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F-SECURE SAFE
Good day I have F-secure SAFE and first time do not work properly. How is that? The banking security does not work alright. Becouse in one site works ok . But in another banking do not appear and in another simple site working banking protection. The baning sites are 1. www.alpha.gr/e-banking/ on this one banking…
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My-Fecure changed password is not being recognised
I have gone through the procedures of setting a new My F-Secure password but whenever I try to put in my new changed password it is not being recognised. I have tried several times but nothing works. Please can you help me.
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Problem purchase F-Secure Total
Hi, i want to purchase your offer F-Secure Total, but when i enter my email in my order information, it raises a message that says that the email i entered already exists and i should log in into my account and purchase inside of it. But when i enter my account i only see F-Secure Safe and nothing else, and in this case i…
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Installation Failure
I purchased F-Secure safe 5 months ago. I have 3 licences and installed the other 2 licences on differing machines okay. This ASUS laptop with Windows 10 Starter keeps saying Remove incompatable applications. F-Secure Safe. I had a previous version of F-Secure safe but purchased it like a new customer rather than renew. I…
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Cannot upgrade to Total
I am dissapointed that F-Secure makes it impossible to upgrade from Safe to Total. If I make a new account I can get Total for 2 years for $170 and the 'free' WIFI router. After wasting a good part of an hour I finally stumbled onto an upgrade option but I'm only offered 1 year and no router. Last time I renewed I had to…
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Just wanna say thanks to Kristian.
Thanks
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Re: Time limits on Android
Hi This is a problem, indeed. My son has HUAWEI Y560-L01. Today he has been playing almost an hour and it seems he has 50 minutes out of an hour left. Seems the time limits can't be trusted at all. F-Secure SAFE version 17.2.0013789 Android version 5.1.1
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Robot captcha
I keep on getting mail and stuff from something called robot captcha. Google tells me this is a virus, why doesn't f secure delete this?
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SAFE too many "downloads scanned for threats"
The latest F-SEcure SAFE update added the feature that SAFE now tells you what it has been doing, how many websites it has scanned, how many files it has scanned, and how many download it has scanned for threats. However, it tells nothing about what these downloads are. Yesterday, after Firefox sent the patch for their…
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Re: Already paid
I have paid and got confirmation that you have recieved the payment. Stop sending me warnings that my computer is no longer safe. Stop this at once or send me my money back.
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Install fails and Not Installed
I have 7 Not installed... Ultralight core Deepguard DB Universal System Scanner Virgo update Lynx win64 Oneclient SAFE upgrade and 1 Failed... Capricorn I have rebooted many times with no success. I also downloaded fsaua-reset and ran it in administrator with no success. Help!!!
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Request for lost product subscription key after reinstalling Windows 10
Hi there, I have purchased the F Secure Internet Security for 3 years on 17 November 2018. However, the seller helped me installed it and I do not receive any F Secure pack. Due to some issue that I could not boot into the window hence I format and reinstall the window and lost the F Secure. May I request to get it back…
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Rocket League (Steam) Code erreur 51 : solution
Bonjour, Depuis la dernière mise à jour de F-Secure internet Security, il est impossible de lancer le jeux Rocket League. il apparait un "code erreur 51". Le problème vient de F-secure. Il faut désactiver Deepguard ou créer une permission dans deepguard pour le dossier d'installation de Rocket League. Dans fichier exclus,…
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Browsing Protection for F-Secure could not be verified for use in Foxfire
Dear Frontier Secure Staff: I just received an alert from the Add-on Manager of my browser Firefox that youradd-on for Browsing Protection could not be installed. I would like to have it available to me and wondered if your staff would check on doing that for me. Here is the information from Foxfire to do that. Thank…
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Firefox: "Browsing Protection by F-Secure could not be verified for use in Firefox
"Browsing Protection by F-Secure could not be verified for use in Firefox and has been disabled". This notice appeared on May 4, 2019
