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How do I change my subscription options?
Why can I not find and select Subscription in the top bar when logged in to My F-secure? Below is the how F-secure describe the procedure. * Log in to My F-Secure. * On the My F-Secure page, select Subscription in the top bar. * Under Current subscription, select Cancel your subscription.
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F-secure Safe Desktop shortcut and Icon gone missing
Hello, the F-Secure Safe desktop shortcut and Icon have gone missing from my Windows 10 PC. I checked services and Safe is running, and the program files folder is there. I am unable to find the executable file to re-create the shortcut and so am unable to run a Scan. thanks for any help
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Unable to install F-Secure Internet Security on Windows 10 home and enterprise editions
hi I'm unable to install F-Secure Internet Security on windows 10 enterprise and home editions.it says operating system is not supported. Thanks
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F-SECURE SAFE
Good day I have F-secure SAFE and first time do not work properly. How is that? The banking security does not work alright. Becouse in one site works ok . But in another banking do not appear and in another simple site working banking protection. The baning sites are 1. www.alpha.gr/e-banking/ on this one banking…
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My-Fecure changed password is not being recognised
I have gone through the procedures of setting a new My F-Secure password but whenever I try to put in my new changed password it is not being recognised. I have tried several times but nothing works. Please can you help me.
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Problem purchase F-Secure Total
Hi, i want to purchase your offer F-Secure Total, but when i enter my email in my order information, it raises a message that says that the email i entered already exists and i should log in into my account and purchase inside of it. But when i enter my account i only see F-Secure Safe and nothing else, and in this case i…
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Installation Failure
I purchased F-Secure safe 5 months ago. I have 3 licences and installed the other 2 licences on differing machines okay. This ASUS laptop with Windows 10 Starter keeps saying Remove incompatable applications. F-Secure Safe. I had a previous version of F-Secure safe but purchased it like a new customer rather than renew. I…
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Cannot upgrade to Total
I am dissapointed that F-Secure makes it impossible to upgrade from Safe to Total. If I make a new account I can get Total for 2 years for $170 and the 'free' WIFI router. After wasting a good part of an hour I finally stumbled onto an upgrade option but I'm only offered 1 year and no router. Last time I renewed I had to…
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Just wanna say thanks to Kristian.
Thanks
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Re: Time limits on Android
Hi This is a problem, indeed. My son has HUAWEI Y560-L01. Today he has been playing almost an hour and it seems he has 50 minutes out of an hour left. Seems the time limits can't be trusted at all. F-Secure SAFE version 17.2.0013789 Android version 5.1.1
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Robot captcha
I keep on getting mail and stuff from something called robot captcha. Google tells me this is a virus, why doesn't f secure delete this?
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SAFE too many "downloads scanned for threats"
The latest F-SEcure SAFE update added the feature that SAFE now tells you what it has been doing, how many websites it has scanned, how many files it has scanned, and how many download it has scanned for threats. However, it tells nothing about what these downloads are. Yesterday, after Firefox sent the patch for their…
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Re: Already paid
I have paid and got confirmation that you have recieved the payment. Stop sending me warnings that my computer is no longer safe. Stop this at once or send me my money back.
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Install fails and Not Installed
I have 7 Not installed... Ultralight core Deepguard DB Universal System Scanner Virgo update Lynx win64 Oneclient SAFE upgrade and 1 Failed... Capricorn I have rebooted many times with no success. I also downloaded fsaua-reset and ran it in administrator with no success. Help!!!
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Request for lost product subscription key after reinstalling Windows 10
Hi there, I have purchased the F Secure Internet Security for 3 years on 17 November 2018. However, the seller helped me installed it and I do not receive any F Secure pack. Due to some issue that I could not boot into the window hence I format and reinstall the window and lost the F Secure. May I request to get it back…
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Rocket League (Steam) Code erreur 51 : solution
Bonjour, Depuis la dernière mise à jour de F-Secure internet Security, il est impossible de lancer le jeux Rocket League. il apparait un "code erreur 51". Le problème vient de F-secure. Il faut désactiver Deepguard ou créer une permission dans deepguard pour le dossier d'installation de Rocket League. Dans fichier exclus,…
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Browsing Protection for F-Secure could not be verified for use in Foxfire
Dear Frontier Secure Staff: I just received an alert from the Add-on Manager of my browser Firefox that youradd-on for Browsing Protection could not be installed. I would like to have it available to me and wondered if your staff would check on doing that for me. Here is the information from Foxfire to do that. Thank…
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Firefox: "Browsing Protection by F-Secure could not be verified for use in Firefox
"Browsing Protection by F-Secure could not be verified for use in Firefox and has been disabled". This notice appeared on May 4, 2019
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Safe browser
Had to send my car insurance cover note to my car dealer. When logged in to my insurance page on safe browser, it would not allow me to download my cover note.l had to log in through Google chrome and it downloaded OK. Why is safe browser blocking this.
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Issue with the Banking Protection when more tabs are active with Firefox browser
Banking protection with Firefox browser when multiple tabs are active, doesn't work the same way as with IE11. - When used with IE11, if I open banking session in the second tab(or third tab), banking protection activates and when I close that banking tab, it closes the session while first (non-banking) tab of IE11 is…
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Update failed
Yesterday 3 updates failed, these were hydra, virgo and capricorn, tried to run again but with no success. Is this important and should i take other action?
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lost the activation key
Hi can anyone help? I had to reinstal windows and i lost my Key.
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How do I install F-Secure SAFE on my PC?
Please help. Installing F-secure Safe on ntb HP in Windows 8.1 falls to 98%. Previous antiviruses have been uninstalled and FsUninstallationTool and restart have been used several times. All available Windows updates are installed.
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F-Secure Safe stopped after boot Win10
After I have boot my Win10 computer the tray shows a red cross near the security (shield) symbol with the hint "action required". After opening the security-center it takes some time before the following errormessage (in Dutch) is shown saying that the F-Secure service has stopped and a button to restart it. It helps a…
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New Device - F-Secure Safe
Hello, I am getting a new device soon. I want to transfer the licence from my current (old) device to the new one. Can someone please help me in doing so? Thanks.
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Fsecure won't allow me to view "multiple items" it thinks are infected
My installation of Fsecure has just flagged up "multiple items" that it believes are infected with "Adware.ADWARE/iBryte.Gen7". Unfortunately, there appears to be no way I can actually see what the "multiple items" are, because it's not listing them separatley anywhere. All I can apparently do is restart to allow Fsecure…
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F Secure Anti virus renewal
Hi, My F Secure antivirus installed on my laptop geting expired in 20days. i received this message today. i want to renew it. Secondly i had subscribed to antivirus when i installed virgin media broad band with the same email id. since email itself is the username. xxxxxxx_xxxXX@xxxxx.com now if i click for renewal it is…
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How on earth do I "downgrade" my Safe order from 5 devices to 3??
Hi! I'm losing my temper... Been a faithful F-Secure customer for years. Now I want to renew my order (expires today...) but I no longer need protection for 5 devices but want to purchase Safe for 3 devices instead. Needless to say, it is cheaper and maybe therefore my account gives no such option - only to renew the…
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I NEED access to Mozilla Firefox on my Android Blackberry
The F-Secure browser is NOT acceptable for my needs - do I need to de-install F-Secure to get back to Firefox? There appears to be no way for me to even de-activate it from the Apps List so I can de-install it, even after providing the "main" password (I have F-Secure on two devices).
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Transfering to a new computer
I am moving from an old computer to a new one and have some questions. First of all, I have F-Secure Internet Security running on a desk top in Windows 10. What is the URL for download when I start up the new computer, and where to I find my license code? (I don't see it on my F-Secure Internet Security program. Second, I…
