I cannot add exclusions to Deep-Guard

Char2

I cannot add exclusions to Deep-Guard. When i try to add a file or folder it doesn't show in the list.

More than that, when I close 'App and file control'  I cannot  open it again and only killing the process in Task Manager helps me to open 'App and file control' again. I think it's some sort of bug.

Ukko

Hello,

 

I am only an F-Secure user (their home solutions).

 

If your experience is not fully pinned to "DeepGuard" (exclusion list that is also for Real-time scanning?!) - but, for example, for all functionality of other parts like Ransomware protection protected folders list; or, maybe, just "File and app control" usage is unexpected.

Then, there was, at least, one known bug with such impact (although, it was more than one, probably). But this trouble was fixed with some of builds.

Thus, good to know what is your F-Secure solution and what is its build(?):

• https://community.f-secure.com/t5/Common-topics/How-can-I-find-out-what-F-Secure/ta-p/87491

If it is recent one (up-to-date) - then need to troubleshoot more.

If it is one of previous builds - then good to check if it is possible to install latest version OR there can be some "own" workarounds / mitigation against, at least, one certain trouble (if it is too critical).

 

In addition, did you try to restart system rather than killing process (just for sure that system with correct state)?

 

Sorry for my reply.

 

Thanks!

Jaims

HI @Char2 

 

In addtion to @Ukko 's contribution, we need to pay attention to why the App and File Control keep failing to relaunch after closing.

 

Please check that you have cleared pending Windows Update and rebooted PC afterwards in an attempt to ensure that F-Secure SAFE is update date too. If this issue persists, do uninstall and reinstall SAFE and see if you can open and close App and File Control at anytime then try to exclude the file again.