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account
Hello I want to delete this account, as it is no longer useful, but I don't think there is a button or an option to delete or disable account, because the organization and variety of settings options is very confusing and sparse, in a language that I understand only because of the translator, and because of this I will not…
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How to invite when person is in another group?
Hi. I want to include my mum in the protection as she has been the two past years. But I am not allowed to to so becauce she is in another group... (She has only been protected through me!) I have tryed to remove F-secure from her computer, but it does not help. What can I do??
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Wrong date format for my locale
The sw is showing that renew now window, when it starts. What annoys me is that is is using wrong date/time format. It should use my settings, which are 24h clock and date in ISO8601 format (yyyy-MM-dd) instead of american unreadable formats. This is so wrong in all waysThis correct in all possible ways
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´Genreic question. Why last year protection of 10 computers only stands for 7 computers this yearhug
Can someone form F-secure andswer to this, as there is no real customer support for these topics..just technical support. What is the reasoning for change that with same price last year..you got 10 coputers safe protection and this year oly 7 computers. Change is enormous and impacts our business for sure. Very stupid and…
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Re: Manual scan freezes
manual scan freezes every time I try to run it.... i cannnot use the mouse and/or keyboard how can I fix this?
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Old version for OSX 10.11?
Hi. I have an old iMac which have reached it´s final update and it doesn´t support updating to newer than OSX 10.11xx El Capitan. Newer versions of Safe does not support this version. Freedome and Key are installing fine, but not Safe. Is there a repository or type "previous versions" where I can download a version that…
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Verified Apps & Homepage get blocked by F-Secure SAFE
Betr. Verified Apps & Homepage get blocked by F-Secure SAFE App: RelhaxModpack.exe https://github.com/Willster419/RelhaxModpack http://wotmods.relhaxmodpack.com/RelhaxModpack/RelhaxModpack.exe (released) https://bigmods.relhaxmodpack.com/RelhaxModpack/RelhaxModpack.exe (beta app) URL0: https://relhaxmodpack.com URL1:…
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Are F-secure the reason at Windows Defender Antivirus update error? Windows 10 1903
Hello I what to know if F-secure are the reason in Windows Defender Antivirus update error I got Version: 1.299.3039.0 error 0x80070643 28-08-2019 Version: 1.297.1243.0 error 0x8024000b 17-07-2019 Version: 1.297.6.0 Error 0x80240017 27-06-2019 they have all the name Windows Defender Antivirus - KB2267602 in the…
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Bought F-Safe, got the mail, how do I activate? Just made an account
Hello, I just bought 1 year of F-Safe, got the email, then made an account, I got the trial version although I paid for the full version. How do I get what I paid for? I made the account after paying... So Idk???
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Problems with the network installer on windows 10
Hi, I renew my subscriptopn recently and tried to install now F-Secure SAFE on a Windows System, that has been switched off for 1,5 or 2 years now. When I try to install it with the network installer downloaded from my F-Secure, it is returning with an error, that my Version of Windows 10 (64bit Home) is not supported and…
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Subscription expired popup
Under Windows Security, it shows "Your subscription to F-secure has expired". Everyday i get a pop-up asking me to renew. However, when I open the application, it shows subscription valid till 22-oct-21.
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How do I cancel my free period on f-secure if I didn’t download it on my device
I did not realise that I have been signed in for a free trial subscription and I am panicking on what to do and how to cancel it.
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Is the Chat with F-Secure Expert working? 2
I am again wondering Is the Chat with F-Secure Expert working? Tired yesterday and today and chat does not go beyond loading Just wanted to ask if the 50 % promo is for new orders only and not for reorders/continuations?
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Virgin Media subscription question
Hi, I have been paying for my subscription but have just joined Virgin Media who have offered me "It's included FREE for 12 months protecting up to 5 devices, worth £79.99. No upfront costs and then just £25 a year." Can I apply this to my next renewal date or perhaps get a refund for the current year and apply it now?
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Samsung Andoid Phone completely disabled
When I tried to open my phone yesterday (Friday), I got a message saying "phone disabled. Contact IT Administrator". I took it in to the Samsung Service centre in Milton Keynes where they said the issue was due to F-Secure as this was the only type of app that could completely shut my device down. I have tried removing the…
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Installing F-Secure anti-virus on Mac: Incompatible software detected
I have just migrated to a new mac using migration assistant and F-secure AV showed the warning that it could not connect to security cloud. To attempt to clear this error I uninstalled and reinstalled F-Secure AV. Uninstallation worked fine, but installation pops a dialog "Incompatible software detected\n\nF-Secure…
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No connection Safe install on 30% download
Hello i have problem with install of Safe. Download instal exe is OK but when i try to install it, everytime on 30% download it say no internet connection. Win 10 last build, all drivers update, i5 , 64 GB RAM, no other antivirus installed. Any idea? All other comunication or downloads/installation is no problem. Thx for…
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How to remove Safe from my kids Samsung Galaxy 6?
I noticed that Safe does not work in my kids Samsung Galaxy 6. All seemes to be ok, however kid is surfing in the Youtube for hours without any limitations jumping on. Once again same problem that with previous ScreenTime application! Useless software, in the end of the day. Now I truly want to remove Safe totally from my…
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F Secure Total Security & VPN 2019
Habe diese Version gekauft, ist das die neueste Version von Total, oder gibt es da aktuellere ? Ich lese nähmlich Kundenmeinungen bereits ab 2016, dann kann es ja kaum die neueste sein.
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Licence key
Hi, During a reset on my PC I've lost my F-secure installation and the email with the licence key, how do I get a copy? Thanks Mile
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F-Secure Sage hangs on configuration step
I am trying to install f-secure safe on may Macbook Pro, MacOs Mojave 10.14.5 After I login and click continue it gets stuck showing "Just a Moment" on screen and a spinner keeps spinning for hours. I cannot finish setting it up. Please help...
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Changing product
I used to have F-Secure Safe, but now I want to go for F-Secure Total. But I cant buy it! When I go to the payment part I have to log in (again) and I automaticly get F-Secure Face, not F-Secure Total. I tryed to uninstal the whole thing, but it seems to be linked to my email...and I dont want to change that just for a…
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Subscription renewal nagging but paid for renewal
Your solution does only work if I have the key, but i have not got any the key from Cleverbridge. What to do then? Subscription already renewed one week ago, but I still get popins saying I soon must renew my subscription. This must be a bug in system?
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I cannot download any .exe file!
Hello Since I installed F-Secure SAFE for win10, I couldn't download some exe, msi and other installation files from internet. Here are some examples: A VPN Software of my college: https://ccnet.ntu.edu.tw/vpn/Download/ps-pulse-win-9.1r1.0-b607-64bitinstaller.msi Mega Syn for windows: https://mega.nz/sync Jdownloader:…
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F-Secure Safe Android / Guardian for kids / Major Bug
Hi, I was trying to contact support but chat was closed, so decided to publish it here. The same issue will be sent over tomorrow to support team directly. I have installed F-Secure Safe on my kid's phones ( Huawei P10 Lite and Huawei Y5 ). Everything was working in a correct manner, but suddenly I have discovered that…
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E-mail Protection For Home User ?
Hi, I am new to F-Secure SAFE. Just curious to know if it protects me from e-mail attacks, such as junk mail, on mail clients like outlook or will scan email traffics on ports such as 993, 465 as I didn't see relevant options in settings. I am a heavy user of email. Would be grateful if someone could tell me. Thanks.
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Security Suite Reports
I got the following report, it is the same as several reports I get that comes from the automatic scan, ran a scan manually and got no hoarmfull files found. I do not know what to do with this information. Is The bullet related to the link? CustomRefresh.wim is a file to be kept for refreshing windows. Please advise on all…
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What can be uncovered about this suspicious URL contained in a text?
This was sent to me randomly. I've been suspecting my girlfriend has been spying on me for while now and I finally am seeking answers. "Maggie" happens to be somewhat of a friend of my girlfriend. And it does seem to be her number.
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GSETUP.EXE ?! Safe can not remove. Solution?
Safe can not remove harmful gSetup.exe ?! Is there a sulution?
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F-Secure Blocks Games
I play Steam's sometimes it's showed Application load error 3:0000065432 Because of F-Scure I need put the game folder to exception list.
