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Is the Chat with F-Secure Expert working? 2
I am again wondering Is the Chat with F-Secure Expert working? Tired yesterday and today and chat does not go beyond loading Just wanted to ask if the 50 % promo is for new orders only and not for reorders/continuations?
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Virgin Media subscription question
Hi, I have been paying for my subscription but have just joined Virgin Media who have offered me "It's included FREE for 12 months protecting up to 5 devices, worth £79.99. No upfront costs and then just £25 a year." Can I apply this to my next renewal date or perhaps get a refund for the current year and apply it now?
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Samsung Andoid Phone completely disabled
When I tried to open my phone yesterday (Friday), I got a message saying "phone disabled. Contact IT Administrator". I took it in to the Samsung Service centre in Milton Keynes where they said the issue was due to F-Secure as this was the only type of app that could completely shut my device down. I have tried removing the…
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Installing F-Secure anti-virus on Mac: Incompatible software detected
I have just migrated to a new mac using migration assistant and F-secure AV showed the warning that it could not connect to security cloud. To attempt to clear this error I uninstalled and reinstalled F-Secure AV. Uninstallation worked fine, but installation pops a dialog "Incompatible software detected\n\nF-Secure…
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No connection Safe install on 30% download
Hello i have problem with install of Safe. Download instal exe is OK but when i try to install it, everytime on 30% download it say no internet connection. Win 10 last build, all drivers update, i5 , 64 GB RAM, no other antivirus installed. Any idea? All other comunication or downloads/installation is no problem. Thx for…
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How to remove Safe from my kids Samsung Galaxy 6?
I noticed that Safe does not work in my kids Samsung Galaxy 6. All seemes to be ok, however kid is surfing in the Youtube for hours without any limitations jumping on. Once again same problem that with previous ScreenTime application! Useless software, in the end of the day. Now I truly want to remove Safe totally from my…
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F Secure Total Security & VPN 2019
Habe diese Version gekauft, ist das die neueste Version von Total, oder gibt es da aktuellere ? Ich lese nähmlich Kundenmeinungen bereits ab 2016, dann kann es ja kaum die neueste sein.
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Licence key
Hi, During a reset on my PC I've lost my F-secure installation and the email with the licence key, how do I get a copy? Thanks Mile
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F-Secure Sage hangs on configuration step
I am trying to install f-secure safe on may Macbook Pro, MacOs Mojave 10.14.5 After I login and click continue it gets stuck showing "Just a Moment" on screen and a spinner keeps spinning for hours. I cannot finish setting it up. Please help...
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Changing product
I used to have F-Secure Safe, but now I want to go for F-Secure Total. But I cant buy it! When I go to the payment part I have to log in (again) and I automaticly get F-Secure Face, not F-Secure Total. I tryed to uninstal the whole thing, but it seems to be linked to my email...and I dont want to change that just for a…
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Subscription renewal nagging but paid for renewal
Your solution does only work if I have the key, but i have not got any the key from Cleverbridge. What to do then? Subscription already renewed one week ago, but I still get popins saying I soon must renew my subscription. This must be a bug in system?
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I cannot download any .exe file!
Hello Since I installed F-Secure SAFE for win10, I couldn't download some exe, msi and other installation files from internet. Here are some examples: A VPN Software of my college: https://ccnet.ntu.edu.tw/vpn/Download/ps-pulse-win-9.1r1.0-b607-64bitinstaller.msi Mega Syn for windows: https://mega.nz/sync Jdownloader:…
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F-Secure Safe Android / Guardian for kids / Major Bug
Hi, I was trying to contact support but chat was closed, so decided to publish it here. The same issue will be sent over tomorrow to support team directly. I have installed F-Secure Safe on my kid's phones ( Huawei P10 Lite and Huawei Y5 ). Everything was working in a correct manner, but suddenly I have discovered that…
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E-mail Protection For Home User ?
Hi, I am new to F-Secure SAFE. Just curious to know if it protects me from e-mail attacks, such as junk mail, on mail clients like outlook or will scan email traffics on ports such as 993, 465 as I didn't see relevant options in settings. I am a heavy user of email. Would be grateful if someone could tell me. Thanks.
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Security Suite Reports
I got the following report, it is the same as several reports I get that comes from the automatic scan, ran a scan manually and got no hoarmfull files found. I do not know what to do with this information. Is The bullet related to the link? CustomRefresh.wim is a file to be kept for refreshing windows. Please advise on all…
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What can be uncovered about this suspicious URL contained in a text?
This was sent to me randomly. I've been suspecting my girlfriend has been spying on me for while now and I finally am seeking answers. "Maggie" happens to be somewhat of a friend of my girlfriend. And it does seem to be her number.
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GSETUP.EXE ?! Safe can not remove. Solution?
Safe can not remove harmful gSetup.exe ?! Is there a sulution?
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F-Secure Blocks Games
I play Steam's sometimes it's showed Application load error 3:0000065432 Because of F-Scure I need put the game folder to exception list.
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Browsing Protection in Firefox v57
Recently, Firefox (v57) has disabled Browsing Protection by F-Secure (see messages below). Are there any plans to support this? "Browsing Protection by F-Secure could not be verified for use in Firefox and has been disabled." "Starting in Firefox version 57, only extensions built using WebExtensions APIs will work."
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My F-Secure questions
Hi, I'm finding the My F-Secure portal a little difficult to use. First of all, it is so slow that I try my very best to stay away from it (it's not uncommon that a single page takes 10-20 seconds to load). Why is that? Secondly, I'm trying to figure out how to change my account information. I have an old billing address…
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Harmful Site
What does it take for a site to be designated "harmful" by F-Secure? The warning says the site is "reported to be harmful" . Do false reports happen or are these warnings very well documented? The site in question was a Bloombergquint.com/onweb account on a Drudge link. Thanks.
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Cancel my F-Secure SAFE Subscriptions
I can't seem to do this anywhere in the online interface just loads of options to renew. Please cancel my account affective immediately.
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I cannot add exclusions to Deep-Guard
I cannot add exclusions to Deep-Guard. When i try to add a file or folder it doesn't show in the list. More than that, when I close 'App and file control' I cannot open it again and only killing the process in Task Manager helps me to open 'App and file control' again. I think it's some sort of bug.
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Internet Banking problems
F-secure seems to have got rid of the possibility to email support, and given that I work during the day and cannot chat/phone during their limited hours, I am forced to post here. For ages I have been having problems with the online banking protection of F-secure. It fails to turn off after leaving online banking, fails…
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SecuRom
Hello everyone, I have received a presentation cdrom and when I started it, deep guard prevented the starter program do run the cd and provided me with the following link https://www.f-secure.com/v-descs/w32_malware.shtml So I contacted the company who sent the cd and they got in touch with there vendor who claim that the…
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"My F-Secure" issue
Hello, I think that there is an issue in My F-Secure. It indicates that my key is valid til 01.29.2020 but F-Safe GUI indicates the exact end date : 06.25.2020 ! What can I do ?
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How to recover account from old HDD?
So in short I have following problem. My old father has bought F-Secure license for his laptop. Now he has no idea how he has made it, meaning no recollection what email, passwords etc he has used. Now he had unfortunate thing that his laptop got fried in thunderstorm, plus multiple other devices. He bought "new" second…
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Application.BitCoinMiner
Hello, When I read the explanations of this threat here : https://www.f-secure.com/sw-desc/application_bitcoinminer.shtml , I cannot understand how I can be sure that the parameters of my F-Secure Safe are good for automatic removal of this threat ? Can you help me ?
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F-Secure powers down PC after scan
F-Secure is powering down my PC at the end of a scheduled and manual scan. It doesn't create a log of the scan. The last successful scan with log was in April. is this a new option and how do I disable it, ot fix the problem.
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Don't have a Virus Scan on my IPad, anybody please help me.
I can't scan for viruses on my IPad do I uninstall this version and try again and how do I uninstall as well?.
