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Safe browser
Had to send my car insurance cover note to my car dealer. When logged in to my insurance page on safe browser, it would not allow me to download my cover note.l had to log in through Google chrome and it downloaded OK. Why is safe browser blocking this.
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Issue with the Banking Protection when more tabs are active with Firefox browser
Banking protection with Firefox browser when multiple tabs are active, doesn't work the same way as with IE11. - When used with IE11, if I open banking session in the second tab(or third tab), banking protection activates and when I close that banking tab, it closes the session while first (non-banking) tab of IE11 is…
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Update failed
Yesterday 3 updates failed, these were hydra, virgo and capricorn, tried to run again but with no success. Is this important and should i take other action?
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lost the activation key
Hi can anyone help? I had to reinstal windows and i lost my Key.
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How do I install F-Secure SAFE on my PC?
Please help. Installing F-secure Safe on ntb HP in Windows 8.1 falls to 98%. Previous antiviruses have been uninstalled and FsUninstallationTool and restart have been used several times. All available Windows updates are installed.
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F-Secure Safe stopped after boot Win10
After I have boot my Win10 computer the tray shows a red cross near the security (shield) symbol with the hint "action required". After opening the security-center it takes some time before the following errormessage (in Dutch) is shown saying that the F-Secure service has stopped and a button to restart it. It helps a…
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New Device - F-Secure Safe
Hello, I am getting a new device soon. I want to transfer the licence from my current (old) device to the new one. Can someone please help me in doing so? Thanks.
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Fsecure won't allow me to view "multiple items" it thinks are infected
My installation of Fsecure has just flagged up "multiple items" that it believes are infected with "Adware.ADWARE/iBryte.Gen7". Unfortunately, there appears to be no way I can actually see what the "multiple items" are, because it's not listing them separatley anywhere. All I can apparently do is restart to allow Fsecure…
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F Secure Anti virus renewal
Hi, My F Secure antivirus installed on my laptop geting expired in 20days. i received this message today. i want to renew it. Secondly i had subscribed to antivirus when i installed virgin media broad band with the same email id. since email itself is the username. xxxxxxx_xxxXX@xxxxx.com now if i click for renewal it is…
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How on earth do I "downgrade" my Safe order from 5 devices to 3??
Hi! I'm losing my temper... Been a faithful F-Secure customer for years. Now I want to renew my order (expires today...) but I no longer need protection for 5 devices but want to purchase Safe for 3 devices instead. Needless to say, it is cheaper and maybe therefore my account gives no such option - only to renew the…
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I NEED access to Mozilla Firefox on my Android Blackberry
The F-Secure browser is NOT acceptable for my needs - do I need to de-install F-Secure to get back to Firefox? There appears to be no way for me to even de-activate it from the Apps List so I can de-install it, even after providing the "main" password (I have F-Secure on two devices).
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Transfering to a new computer
I am moving from an old computer to a new one and have some questions. First of all, I have F-Secure Internet Security running on a desk top in Windows 10. What is the URL for download when I start up the new computer, and where to I find my license code? (I don't see it on my F-Secure Internet Security program. Second, I…
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Child getting around time limits / Continued Finder problems
I have two issues with F-Secure SAFE. My children have Honor 8 Lite phones. 1. Child can trick SAFE family time limits. On my child's phone, WhatsApp is not time limited because that is our family's main way of keeping in touch throughout the day. If my child opens WhatsApp and then sets it to half screen, she can then…
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Already paid
I have alraedy paid the date 12.3.19 395 danish crowns dk for the next year, but still is warned by 20 days left to be stopped from f-secure. 12-03-2019 xxxxxxxxxxx Tekst:xxxxxBeløb:xxxxxx DKKFra konto:xxxx xxxxxxxxx DKK - Kassekredit privatOprettet den:112-03-2019Bogført…
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Since 26 hours no more updates
What is going on there? There have been no updates for 26 hours.This is not good for an antivirus program and I do not know that from others either.That was already a few weeks ago. Do I have to look for another antivirus program?
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F-secure stops using Roblox - "Initialization error 4"
Hi It seems like F-secure is currently preventing my son from playing his favorite game - "Roblox". Upon start-up he receives the error message "Initialization error 4". Anyone having experienced the same or knows a workaround? Very thankful for any guidance on this /Markus
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I worked on my computer. How do I download & reinstall F-Secure?
I had my computer worked on and lost the download. How do I reinstall without having to renew or buy it again?
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roblox stops working after updates
every time roblox updates i have to go to into the 'deepguard' tab and add exclusions so roblox will work. otherwise the stupid 'initialization' error occurs. I maintain all my home's computers and having to do this once a week on 5 computers is annoying. Why can't f-secure add roblox to their safe list? Why do i have to…
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Tasks of the f-secure modules
I would like to know what the individual f-secure modules * Capricorn * Deepguard * Virgo * Hydra * Lynx * Online Safety * Ultralight Core * Universal System Scanner * Ultralight Updater are responsible for. Can somebody explain the tasks to me? Thanks.
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"Protection active" bar in the top of the screen
Hi I'm using F-Secure SAFE and it works fine, with one exception. The bar in the top of the screen that is "visible" when a secure connection is active. This bar covers almost the entire top of the screen. If one have to switch to another tab in the web-browser it's very easy that you by mistake move the cursor too far up…
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browser extension issue
I installed the f-secure browser extension and activated. Every time I open the browser I get a tab saying : the extension Is installed , close the tab. But when I close this tab and reopen the browser then te message comes back. Every time I open the browser I get this message. The issue is only in Chrome and Firefox. The…
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Issue with F-secure Antivirus on Windows7
The program worked seamlessly and after Windows7 update it disapeared from Programs List. Some F-secure services are running in the background, though (see below). I cannot uninstall the software because it does not exist in Programs. I also tried to upgrade the software by running the new installation file. I got an error…
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Cannot uninstall SAFE from Android phone
Hi, I installed F-SAFE on my children's phone with parental control. Unfortunately the first parameters I set were too restrictive. So I changed these ones from the control panel on the website. But nothing changed. My daughter is still facing the same limitations. So I decided to remove the App from the phone. IMPOSSIBLE.…
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renewal problems
i have just renewed my subscription but when i check to see if it has worked (online account) it says device is not yet protected but to try to release the license and add it again ive done this multiple times but nothing is working
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Gandcrab ransomware
Hi, Can you help me understand the reasons why, despite having the active protection system activated, get infected by the gandcrab 5.2 ransomware? I open an curruculum vitae that seemed real whith a word document in attachment; I opened it trusting in active protection. The attachment was a word document with an image of…
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SAFE finder not working well
Hello! I have recently been very disappointed with the SAFE device Finder. Occasionally, I need to check on my childrens' device location. The Finder function has been painfully slow if it has worked, or often it doesn't work at all. Today, for example, I tried to locate my son's Android phone from two Android devices. I…
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f-secure icon (task bar) without any functions
Hi, since today the f-secure icon in the taskbar (right corner) doesn't work anymore. No context menu, no start of the f-secure interface. The desktop icon works fine. What happened? How can I "refresh" the icon without booting the pc? Thanks for the help. (Windows 8.1. x64)
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Worried my machine is unsafe
I installed F-Secure Safe about a month ago, but suddenly find my machine starts running slow and the database is trying to update (! icon) when I look at the icon at the top of my mac. I keep getting Ca't connect to server messages and orange or red (!) symbols. Any idea what I need to do? I try to run the antivirus, but…
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FSecure internet security instalation fails on Win 8.1
Hi, I've renewed my subscription in January for one of W8.1 machines. Somehow it was uninstalled or crashed and got gone from this PC after month and a half of operation. Now, I've got quite unusuall error when trying to reinstall the FSecure internet security on this older machine with 8.1. Following can be observed: 1.…
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Hidden malware in Telia Mail
Hidden malware in along the telia mail somwhere and is copying and downloading everything from log in details bank details and pin numbers till Credit cards........help! Just put it all in the subject box.....=)) EDIT: Title
