F-Secure secure banking blocking Wells Fargo

zleipner

Whenever I try to login to Wells Fargo, SAFE pops up and protects it as banking protection, which is great. It's not so great that it protects it so well that it won't even show the login page.

 

Your Internet access is blocked

Firewall or antivirus software may have blocked the connection.

Try:

• Checking the connection
• Checking firewall and antivirus configurations
• Running Windows Network Diagnostics

ERR_NETWORK_ACCESS_DENIED

Ukko

Hello,

 

You could try to use F-Secure SAS:

• https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-url

---

• To choose """I want to give more details about this sample and to be notified of the analysis results"""
• and then URL type as "Banking Protection related trouble"
• and Problem type as "Site should be allowed during banking session".

---

that it protects it so well that it won't even show the login page.

 

So, flow is next (?) - you tried to open Wells Fargo website. Banking Protection flyer is triggered. Webpage is visible.

Then you tried to use login page and this page is blocked (inaccessible)?

Could you provide what is URL (if it is safe to do)?

Perhaps, bank also can to use advanced technologies (maybe related trouble is discussed there: https://community.f-secure.com/t5/F-Secure-SAFE/Re-Can-not-connect-to-BANKID/td-p/120442).

 

There was also discussion about Wells Fargo based on F-Secure Freedome software:

• https://community.f-secure.com/t5/F-Secure/Freedome-is-blocking-Wells-Fargo/m-p/119986

ERR_NETWORK_ACCESS_DENIED

Your experience is about browser with installed and active F-Secure Browsing Protection addon / extension?

 

Thanks!

zleipner

Thanks for responding.

Well, I think it's a little different than others. My web page won't even show the login page, as soon as I try to go to https://www.wellsfargo.com it shows that error message. No login page or anything.

I could try to do the SAS thing. I don't remember installing any add-ons, but if it's part of the default installation, then I would have them.

Ukko

Hello,

 

Thanks for further information.

 

Well, I think it's a little different than others

Yes, I am pretty sure of it. It was just a reference to potentially related troubles.

 

My web page won't even show the login page, as soon as I try to go to https://www.wellsfargo.com it shows that error message. No login page or anything.

With my beta F-Secure SAFE installation - I do able to open main page (Banking Protection flyer is visible), then I do able to visit some pages around login functionality.

Since your experience is about stable version - it may be with difference. But, actually, it should be OK too. Thus, something indeed wrong.

 

I don't remember installing any add-ons, but if it's part of the default installation, then I would have them.

Yes, it is part of the default installation. But for security (or kind of this) reasons, usually, user should to allow activation of addon / extension (as browser developers require it).

You could check it by visit "Extension / Addons" tab or settings page of your browser. Currently, Internet Explorer; Google Chrome (latest two builds); Firefox (latest two builds) are supported by F-Secure Browsing Protection extension.

For example, Microsoft Edge is not about such support (however, still with general set of features).

 

My this ask is based on two points:

-- when F-Secure Browsing Protection addon / extension is installed and activated - then blockpage by F-Secure under HTTPS protocol is visible. Otherwise - blockpage is not visible and can be generic browser page (as with your original reply). At least, it will be clear what is trouble (page is blocked by F-Secure somehow or it is not related).

-- F-Secure Browsing Protection addon / extension should provide more accurate work of banking protection functionality.

---

Could you check a bit more about reason?

For example, to disable Banking Protection and check whether trouble is still there or not.

To disable Banking Protection (temporary check): open main user interface (doubleclick desktop F-Secure logo or click traypicture), choose "Settings", need to allow changes by approving Administrative rights, then to open "Browsing protection" tab (or so), and to find "Banking protection" option, switch toggle to "off".

There is an official article about: https://community.f-secure.com/t5/Common-Topics/How-do-I-disable-Banking/ta-p/119684

If trouble is still there - maybe page is blocked by another module. For example, content blocker (filtering). But it should not be so - since your experience is about visible "pop up" (flyer) of banking protection (as I understand it).

Or even is not pinned to F-Secure SAFE.

 

// Sorry for my English!

Good if you will back with feedback.

and, by the way, there is a known trouble for one of banks:

• https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-Banking-Protection-is/ta-p/120625

So, another option is to contact their (F-Secure) direct Support channel (for example, chat):

• https://www.f-secure.com/en/home/support/contact

and to inform them about situation. Maybe your experience is close to this known one about another bank.

 

Thanks!

zleipner

I checked the extension and I have the 

Browsing Protection by F-Secure

Extension for protecting encrypted browsing with security products by F-Secure.

 

However, it was not enabled. I enabled it and I can now get to Wells Fargo and log in, but now it doesn't trigger the SAFE for banking browsing.

 

Btw, your English is fine!

 

Thanks for trying to help, I really appreciate it.

Ukko

However, it was not enabled. I enabled it and I can now get to Wells Fargo and log in

Good.

but now it doesn't trigger the SAFE for banking browsing.

Strange.

Does it work on this website, for example, https://www.nordea.no ? I mean Banking Protection flyer (activated) there? Or not?

If not visible too - you did not disable the Banking Protection option under F-Secure SAFE settings as a check?

 

Can also be some limitations of flyer - delay between tries, delay at system start up. But it should not be more than two minutes (with meanings - after two minutes from last try or after system boot up).

There is Knowledgebase article with more good explanation:

• https://community.f-secure.com/t5/F-Secure-SAFE/The-Banking-protection-banner/ta-p/109772

Thanks!