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Feedback
Unsure where to post feedback regarding the applications, so here goes: A couple (in my opinion no-brainer) improvement suggestions: Desktop (Windows) -app Make it so that the notes can be copied without going to the edit-view Make it so that new entries get sorted alphabetically based on title. Now they get stuck at the…
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KEY - Display more than 20 characters from the title in the list
Currently the list only displays the first ~20 characters from the entry title regardless of window size. Where a user has a number of entries with similar text for the first 20 characters then deciding which one to click on is difficult. Colouring is useful, but unless you always remember which colour refers to the…
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SAFE and DxO PureRAW on Mac
Hi, It seems that SAFE for Mac prevents DxO PureRAW from running properly on Mac (tested both on BigSur 11.3 and 11.2). PureRAW simply stalls, no excessive CPU usage or anything, and no alerts from SAFE. However, when SAFE real-time scanning is temporarily disables, PureRAW runs ok. Could someone in F-Secure take a look in…
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How to transfer a F-safe protection on a PC from one Familly member account to another one of the
Hi, How to transfer a F-safe protection on a PC from one Family member account to another one of the same F-secure account? I was unable to do it! Thanks
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unable to manually renew a subsription - error
Hi I want to manually renew my subscription as it expires today. Once I log in, the wind with "renew now" options pops up. I click it and I see informaiton about manual renewal error. At the first log in today, I had seen a window with the price and "buy" which I clicked but I had to return to the previous page to see the…
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Bought F-Secure total for home pc (several licenses), can I use ID Protection on my work laptop?
Hi, I have been using F-Secure Total for some time and have now started using ID PROTECTION for my passwords. From license point of view, is it ok to use my "home" license in a "mixed" environment on my company PC?
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"Password protection" subscription, move from "F-Secure Key" to "F-Secure ID PROTECTION" on mobile
Hi. We have a subscription to "F-Secure Password protection", started some years ago. We use it on PC and on mobile trough "F-Secure Key" App. However, "F-Secure Key" App will be discontinued and replaced by "F-Secure ID PROTECTION" App. Is there a guide step-by-steb to activate "F-Secure ID PROTECTION" on mobile, in sync…
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SAFE on Android - 20% Battery Usage
SAFE is using crazy amount of battery even when I am not using the phone. Anyone else have this problem?
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Question about F-Secure DeepGuard alert
Hello everybody, Today, when I started my computer, I suddenly received a warning from F-Secure DeepGuard that it had "excluded an application" that would open a malicious website or program. This is a "setup.exe" file, see Figure No.1, but unfortunately no path is given as to where and which setup.exe should be executed.…
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High disk usage
Hi my name is erik and some time ago my f-secure started to do 30% of my disk most of the time i have followed this forum and full scamed but i havent delited temporary files i would like to know if how to delited temporary files and if theres a bigger problem
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About Deepguard's self protection
Hi dev team, good day. Deepguard can deny FS-activists initiated by root, however any process gains root privilege can bypass DG easily by running $launchctl unload -w command. Does DG have a mechanism to defend such attack from root? Thanks in advance. Best regards.
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Password sharing with family members
Currently my wife and me are using keepass, but because we have some shared accounts (like Netflix which still does not support separate accounts for family members) I've been looking into other options. Because we already use Total (For Safe and Freedome), so I already have ID Protection licences. This week I've finally…
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Transfer one terminal PC or Smartphone from one user to another one of the same account
Hi, I would like to move on connected PC an Smartphone from one user to another one of the same account. Is it possible? If yes how to do it?* Thanks
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ID PROTECTION keep asking master password used in another device
I believe this issue started at Saturday when I teached new fingerprint to my XPeria-phone. After that the ID PROTECTION required me to use master password before using fingerprint again. I think I entered wrong password at least 2-3 times before entering the right one. After that it never accepted the right one. I…
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Moving subscription from Key to ID Protection?
Hi I have Key subscription which is valid until 02/2023. Is there a way to move this sub to ID Protection product? Thanks
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Does DeepGuard's code-signing-check impact system 's performance?
Hi dev team, nice day. I noticed in paranoid.rc almost all policies require DeepGuard to check the teamID "APPLE_PF_BONARY" of Apple's binary files, which xfence.rc and xfence_classic.rc don't. So the question is, does this code signing check impact the system performance? Several months ago I made some tests (see policies…
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F-Secure ID secure mass update deletion
Hello, I have import my chrome passwords and right now I would like to delete few of them, how do I do a mass deletion? Marcelo
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Problem installing F-Secure Freedome
Based on a good review in Which, I've downloaded F-Secure Freedome VPN on a trial basis. I still run Windows 7, and don't have any great knowledge of messing about with the system's programming. I've tried to install Freedome and am stuck in a loop where I'm repeatedly asked for admin permissions and given three button…
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How can I get Freedome working on more than 1 device?
I've got Freedome working on a Windows computer. I cannot get it to work on a Chromebook or Android phones, both of which show me the attached. I had used it on all of these before, but temporarily uninstalled it earlier this month.
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Problem Connecting After Update
I am having an issue with my Freedom not connecting after updating it. I have done the following: ipconfig /flushdns netsh winsock reset netsh int ipv6 reset uninstalled and re-installed Freedom. And then restarted the computer. Is there anything else I could do resolve this issue ? Why is it that Freedom updates keep…
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F-secure and Windows Defender
Like so many other users i had problems with f-secure and Microsoft Windows Defender. I have tried all the tips and tricks I could find, but to no awail. Now i have installed Microsoft update 20H2 and Windows Defender is now disabled and the Windows Security can see F-Secure as the only and started antivirus defence. Try…
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Id protection crashing in android phone
Hi, Does anybody have any idea what could be the issue when out of a sudden ID protection (version 5.6.0.422) started crashing constantly in my Nokia 6.1 (Android 10) phone? It is just constantly giving me a popup notice stating that ID protection is crashing constantly and giving me the options to view application info,…
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Restart required. Restart required. Restart required
Every time something happens a restart is required. Blocking unwanted applications requires restart. Updating requires a restart. What year is this, 2002? And the notification keeps popping up every 2 hours, and not in the background, NO, on the front so it disturbs everything u r doing. Is there any fix for this or do I…
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Some feedback to UI
When it is on scanning, and it found some harmful items, can we view the harmful item during the scanning process?
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Probably being hacked
Hello, so I have little (maybe big) problem, specifically I'm being hacked by someone. Last night I was doing some stuff on my laptop, then my screen went freeze, I could only move mouse cursor but later I couldn't even move the cursor, when I stopped holding mouse, the cursor started to move by itself (hacker was moving…
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Split tunneling for FreedomeVPN on desktop (Windows)
I would really like for freedome on PC to have a split tunneling feature. I like to have videos or shows running in the background while I play online games, so I would love to be able to have the access to region locked content and still have the benefit of low delay while playing.
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macOS "Silver Sparrow" malware
Does anyone know if the most current Mac version of the software can identify the so-called "Silver Sparrow" Mac malware?
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What technology is the anti-virus program using?
Hey everyone! Hoping someone can answer this question (bit more technical): I was wondering what kind of technology F-Secure's antivirus program uses? Specifically, I'm interested if a malware database is used or machine learning? Further, are these technologies cloud based? Any help anyone can give would be great, thanks!
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ID Protection shuts down each time I copy account name or password from the vault
ID Protection (replacement for KEY) shuts down each time I copy a password from the vault and have to re-enter the Master Password to start it up again. ID Protection shuts down in Windows 10 Version 2004 in either Chrome 89 or Edge 89. I really enjoyed KEY but was forced to replace it with ID Protection which as a LOT…
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Problem with Banking Protection banner after Windows 10 20H2 update
This discussion was created from comments split from: Windows 10, 20h2! Problems? Wait? Does F-Secure work with it!.
