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Is Ransomware Protection really effective?
Hello I wanted to make sure the Ransomware Protection was indeed protecting me. As far as I understand, the purpose of this layer is to protect me from a new ransomware that would go undetected. So I made a small test, and the result is I don't feel confident about the protection in certain conditions. Based on my test, I…
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Freedome is using lots of phone battery
After installing the latest version of Freedome (version 2.7.1.9113), the SW is consuming a lots of my phone's battery. Battery runs out very fast. If I turn-off Freedome, problem goes away. I attached a screenshot of my phone's battery usage.
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Battery settings on macos big sur
Fsecure disables the possibility to adjust the battery settings on macos 11 after removing fsecure battery adjustment works fine, is this known and being addressed?
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How do I remove an entry in the "Monitoring" section
I have an entry in the monitoring section and have taken appropriate action - how do I delete that particular entry so that it doesn't show again?
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How do I change my e-mail for my beta test account? I migrated to outlook.com.
I've began testing on Windows 11.
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What is the location when you choose Finland?
What is the location when you choose Finland? When I choose Finland as the location Twitter tells me that I have logged in from Helsinki. Yesterday connections were acting up and Twitter told me I had logged in from Karkkila. Today it is Helsinki again. Why did I get Karkkila yesterday and was that OK or was there…
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Had a My F-secure account with old SAFE purchase - now NEW TOTAL subscription ask for a new account
Hello, I have already an account in F-secure being an old customer since 90's When the new My F-secure account were placed online I did a subscription for SAFE, then expired. Now I just made a new TOTAL subscription but the procedure ask me to make a new account. Why that? Can you add my latest subscription to my old "my…
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Help Needed Desperately: How long will iOS 12 be supported???
Hi, I hope I'm not being an annoyance, but I tried searching for an answer to my problem and I couldn't find an answer. My problem: I'm running the FreedomE App on my iPad Mini 3 is my main device and it's running iOS 12 because my iPad Mini 3 doesn't support iOS 13 and iOS 14... My worry is that F-Secure will stop…
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Italian servers DNS not resolving Apple App Store
Hello, I've reported this bug to an Italian F-Secure representative and through the Freedome app feedback, but the issue was not resolved. The Italian Freedome DNS servers do not resolve both iOS and macOS App Store, so when you open the App Store there's an alert "impossible to connect". The odd thing is I can update the…
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Does Freedome VPN have Split Tunnel Features?
Hi, does anyone know if this VPN has the following features? -Double VPN -Split VPN -Zero Log policy
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How to get the Browsing Protection add-on to activate on a specific webpage?
I would like it to activate on the Protonmail sign-in page. I'm actually using the F-secure product offered by my isp but I presume the answer given here will generalize.
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I need to import my passwords and not enter 100 or so passwords manually.
I had regularly backed up my Dashline passwords in the default .dash and .csv format as well as other formats for viewing in Excel and Libre Office (.xls, .xlsm, .ods) none of these formats works. I have the files titles also saved as "Dashline" "DashlineExport" DashlineSaves" and then more specific titles for my use but…
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ID protection on multiple devices
Hello, I have F-secure total subscription and I've been using F-secure Key earlier. Now I finally decided to move to ID-protection and for some reason I can't find how to get it working without separate license for every different machine. Everytime I sync ID protection I need to log in and it takes one license from the…
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Paid twice.......
I got a message from F secure saying my subscription had run out. So I paid by Paypal. Then found out that the original subscription was valid to 2022. How do I get this recent payment back. ?
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What type of virus is this?
Hi, I just recently joined and I need help finding an answer to this I hope this question goes here. I have this concern because my friend uses a modified version of WhatsApp that happened to me last night but f-secure gives us an infection warning, in my case I already deleted the file and did a cleaning with f-secure but…
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family protection for childs not working stabile with SAFE Version 18.0
Hello, I'm using F-Secure SAFE since several years and also using the family manager with time limits and time budget limits for my childs. Until the last update this works fine and stabil. Since the last update to version 18.0 the time limits are active, but a simple click to extend the time budget or time limit overrules…
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subscription problem
I use machine translation so it may not make sense to you. thank you for reading. I can't buy a subscription. I'm using the SAFE app on my Android smartphone. There is a 30-day trial period left. I tried to purchase a 12 month SAFE subscription. 1. Purchase from the app → Error 2. Purchase from My F-Secure → Error…
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Version 5.1.1852.0/KEY on Windows after recent update
Graphical design looks nice, but usability is worse compare to previous version. At least long names in vault list are cut even if resize panes and we have plenty of place to show them while generated password are shown by very small font plus in such colors that it's practically impossible to read.
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Failed update Win 7
I have an vaild licence wich I recently bough ( Safe but it's an Total licens),but after an update wich failed in Win 7 (32-bit Pro). It worked fine for me,but after I've recied the update ( wich was critical), the anti-virus stopped working. Because after I've got the update the OS adviced me to restart the system,but I…
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Where can I see my Freedome subscription?
I´d like to know when it ends, and if it´s on automatic renewal,
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F-Secure SAFE GUImakes screen run at lower Hz/FPS
Hello, Opening F-secure SAFE or when it opens itself it makes screen go slower FPS or HZ if you have enabled 144-165Hz in your display. Is there solution to fix this or is the GUI designed for lower Hz?
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with F-secure Freedom on I cant log in to Facebook
Strange thing but, windows 10, Crome or Firefox, Facebook, 2 different laptops, Lenovo and HP, Freedom and e.g. Sweden. All is updated. Cleared cockies and all that, restarted..... If I have Freedom on and try to login to Facebook it will just ask me, in an endless loop, about my mail and password and no time to fill in…
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How to disable offers to install Browsing Protection by F-Secure?
I use more than one browser, but Browsing Protection By F-Secure has installed only one of them, and I do not want to do on others. Each time when you start a browser, where there is no Browsing Protection by F-Secure, I comes an alert about the event and is invited to install Browsing Protection by F-Secure. Each time I…
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Safe&Qualcomm
Summer 19 bought Lenovo windows 10 tablet/laptop. It has Qualcomm snapdragon processor. F-secure specialist told me that Safe cannot be installed into it. After I bought the license :-). Now I found nice Samsung Android-tablet, but it has a Qualcomm processor too. Would that be my second device, wich does not run Safe. I…
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Looking for an Offline update Anti-Virus product.
Hello, I´ve several Isolated laptop, they´re not connected to LAN or internet or WIFI, 100% Isolated.These laptops will be sent to differents locations just to Scan USB files before introduce these files in the production enviroments. I need a F-Secure Anti-virus that could be update offline, I mean, one that I can…
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F-Secure SAFE /Malware Bytes paid version
Hi I subscribe to both of the above to protect my Lenovo laptop but is that really a good idea, I wonder? It takes FOREVER to get the laptop started and I suspect that is due to the interminable scanning functions of these programs. Would I be better of with F-Secure and only the free Malware Bytes-version?
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Moving from Key to ID-Protection requires more licenses for more devices?
Hey! I have a Total subscription with 3 Safe/VPN/Key licenses. So far me and my partner have both had Key Installed on 2 computers and our phones and we've been able to sync our own passwords between our own 3 devices without issues. Now, when trying to update to ID-protection on my phone, after the login the app keeps…
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Content blocker causing YouTube to move to restricted mode
Did the issue highlighted in this closed thread (link below) ever get resolved please? I have just installed F secure on my daughters laptop and she is unable to view appropriate content on YouTube. Some videos work and others, that are perfectly suitable for her age, are not available to view. As an experiment I removed…
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Subscription code don't work.
Subscription code don't work. I've just payed £69.99 for this and the code don't work. Just comes up saying "ERROR" TRY LATER Been reading the comments on here and seems alot of people have the same issue. I've done every thing what on the comments board and still nothing. Not very happy. Please help or any chance getting…
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Can't print with my LAN-connected printer with D_Secures VPN on
I can't print with my Ethernet-connected printer on my home network - WHY? I can only see my 2.4 GHz WiFi-net when I try to accept a trusthworty net - WHY not my 5 GHz WiFi-net or my Ethernet ???
