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Subscription activation
Trial period completed, but cannot activate subscription because of error messages at the account login attempt.
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I am trying to upgrade my subscription with a second code, but I cant?
I just purchased an Internet Security package and enabled this, then realised I wanted a VPN (my mistake), however when trying to enter a code via the subscription page, I can not see an are to input the code? My current exact product (which is enabled) is: Internet Security & Scam Protection I have a code for "Unlimited…
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Protéger un appareil en plus
J'ai voulu compléter ma protection et passer de 2 appareils protégés à 3 (moyennant un supplément de 23 €). Quand j'ai validé la commande, j'ai eu le message "erreur technique, contactez le service clientèle". Comment dois-je faire ?
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"subscription expired" eller?
English: Why do I get this? My subscription seems valid when I log in. The help forum returns "invalid page" for this problem description. Swe: Varför få jag detta ibland? En "pop up" säger “1 - Critical Issue, Your subscription has expired”. Men, när jag logga in säger det att jag är skyddad. Vilken är sant? (Ref…
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Firefox Android Browsing Protection
I wonder how it is possible that F-Secure for Android does not have browsing protection for Firefox, like all other antiviruses for Android from the competition: Eset, Kaspersky, Bitdefender, Norton, Sophos (Sophos is free by the way), and many others. Firefox has over 100.000.000 downloads in the Android Play Store, and…
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Miksi kaikki F-securen asennukset eivät näy pääkäyttäjälle?
Olen asentanut F-securen viidelle laitteelle, mutta yksi perheenjäsenen asennus ei näy pääkäyttäjän laiteseurannassa. Kyseessä on iPhone IOS 26 ja siinä on kyllä asennus näkyvissä.
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iOS-app drains phone battery
Battery drainage problem seems to persist. F-secure-version 25.9.313903, iPhone 12, iOS 18.7.1 Thos was supposed to be fixed with the release of new version earlier this year, announced in a now closed thread March 2025.
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MacOS update button doesn't work
I have the F-Secure version 19-3 (52927), running on macOS Big Sur 11.7.10 (MacBook Air 2014). Now F-Secure tells me that my databases are too old, so of course I try to update them. However, when I choose Look for updates, nothing happens. And when I choose Open F-Secure, I get a critical warning that my database is too…
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F‑Secure ID Protection
I have noticed that the "F-Secure: Total Security & VPN" app on iOS/iPadOS only supports the Face ID feature in the password vault, but not throughout the entire app. Why is this important? I use the ID monitoring feature and have entered sensitive data there. If a thief manages to take my iPhone/iPad while it is unlocked…
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Can't login insurance/banking website
Hi, Some of our customers are experiencing problems logging in to our insurance/banking website www.centraalbeheer.nl when they use security programs from providers Ziggo and KPN (Netherlands). These programs are based on F-Secure. Can I report this to the administrators of this software through this forum? The chat…
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DeepGuard blocks access to my files
Hi! I have a problem with DeepGuard suddenly blocking access to two of my apps: genealogy database software Genney and Open Office (very old). I have run these apps for many years on a MacBook Pro/OS Monterey. Last May I installed F-Secure, and things were running smoothly – until the other day. Now I get all kinds of…
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Installing my Fsecure on a new desktop computer
How do I do this?
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Why does my F-Secure on an Apple MacBook Pro not perform the update recommended and actuated?
Why does my F-Secure on an Apple MacBook Pro not perform, or indicate the completion of, the update triggered by me again and again?
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Antivirus database not update
Hi, My Mac (running macOS Big Sur) shows that the antivirus database is out of date. I updated the database manually, and it showed “updated successfully.” However, it still says the database is out of date. I’ve tried rebooting my Mac, but the issue still persists. Could anyone help with this? Thank you, T10
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Again: Support for Linux
Just to let you guys know: If F-Secure does not do an app client for linux in the near future, then I will strongly consider of switching to another security/VPN app which do have support for linux. btw what is the reason for F-Secure to not make a linux app? Anyone know?
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My Security Cloud won't connect and Virus database is out of date
My desktop PC has been out of use since may 2023. I just got it back it and it is working in any other way but not updating itself. Subscriptions are in order yet my service has changed from F-Secure safe to F-secure Internet Security. This is not an temporary issue since it's been like this for a week now. Last update in…
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DNS is not working with F-Secure version 25.6
A few days ago (2025-07-08) a new version of F-Secure where installed. The versionnumber is 25.6 There is something wrong with the version. Normerly i do not have VPN-protection on. When I turn ON VPN-protection i lost the connection to DNS-services. So I can not do anything because the computer can not resolve the…
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F-secure blocking other anti-virus apps
Hello, I don't even have an F-secure account but a window for F-secure keeps poping up on my computer, asking me to login. I have my own security via Norton but I am unable to install that app because of F-secure. When I try to uninstall F-secure, I get a message saying "this file is not associated with an app to…
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Fail to get a sync code
I have vault in my laptop. When I try to add new device, I don't get a sync code. I have tried many many times (during past two years) but no success so far. So my vault is kind of useless. Should I re-install the software or what??? What happens if I re-install?
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Unmanageable Critical Issue message
Hi. I get everytime this Message "Critical issues" - "An error has occurred at F-Secure and a device restart is required for protection to work." Ok. I did it many times an this message will still come. I uninstalled with the uninstall Tool. And installed F-Secure new. The Issue is still here. Do you have any…
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How to stop loading VPN
"Loading in progress, please wait" … it seems to be a neverending process. How to stop the loading or disbale VPN wihle loading?
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After updating to Tahoe 26.0.1 the Manual scan Stopps without completing
After updating my MacBook Pro to Tahoe 26.0.1 the Manual scan Stopps at the same Point always - not completing the scan
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Tilauksen uusinta ja lisenssikoodit
Päivittämässä tiliäni lisenssikoodilla.. tämän kokemuksen perusteella ehdottaisin, että käyttäjäkokemus arvioitaisiin kriittisesti ja tarvittavat parannukset tehtäisiin. Minulla oli jo käyttäjätili jolle pääsin kyllä kirjautumaan, mutta ihmettelen miten sekavaksi tämä on onnistuttu tekemään, miten huonosti muotoiltuja…
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win11+chrome+f-secure 25.9+Banking Protection
Using Klarna as a payment intermediary+ activated F-secure banking protection gives sometimes an error message(below): Excluding the url(app.klarna.com) or disabling the protection(not very clever) solves usually the issue.Does not work smoothly,thou
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version 25.9. Family protection
Where do I find the instructions for new family protection? The release note is useless… It seems that now time limits are gone and teens have limitless use for their gaming computers … did not see this coming 🤬(missed all the earlier info)…
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Upgrading Windows 10 to 11
What steps are necessary with my F-Secure account when upgrading my laptop from Windows 10 to 11? I have F-Secure Total product
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F-Secure keeps closing down
Xiaomi Redmi Note 13 Pro+ 5G. HyperOS and Android 15. Everything up to date. The permanent protection provided by F-Secure is repeatedly disabled by the operating system. In addition, even when enabled, the ‘F’ is not always displayed in the status bar. With the help of internet research and AI (Gemini), I have now set all…
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Problem with update Device Protection
The device protection update has been hanging around for a few days. I have reinstalled the f secure program and there is still this problem. In windows settings the f secure program is not detected, only windows defender. Manual scanning with the program is also not possible, it appears that the engine update is in…
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Passwordmanager not working 100%
Hi, I use the F-Secure password manager on Android. Some apps work correctly, others don't recognize the F-Secure password manager at all, so I have to copy and paste the passwords manually. What can I do?
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Miksi 23.6.2025 14.03 päivitys ei onnistu?
Minulla on Beta-versio ja päivitys jumittui nyt otsikon päivitysversioon ja alkoi vaatia koko ajan uudelleen käynnistämistä. Miten saan Beta-version takaisin, jos poistan sen ja haluan asentaa uudelleen? PS. OnClient (x64) 6.4.189 asennus samana aamuna onnistui, mutta sen jälkeen ei uudempia klo 14.03 jälkeisiä päivityksiä…
