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FS Protection macOS releases (2026)
Beta releases for macOS during 2026 will be posted under this continuous thread. Threads for older releases: 2025: 2024:
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Delete My Account
How do I request my account be deleted?
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What is the average review time of the extensions submitted site?
Hello, In the past when I've submitted a website using the website Support option, and enabled a email reply, would receive one when a website was reviewed. With the browser extension dropdown options, how long does it take for F-Secure to review, analyze a reported site? I know this is probably to short a time period for…
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Do Daily Reward Systems Improve Gaming, or Do They Create Pressure?”
Many mobile games today use daily reward systems to keep players active. Every 24 hours, users get bonuses—coins, spins, points, or special items—just for logging in. Games like bounty gam e also use this system, making players feel rewarded for showing up consistently. But a debate is growing around whether this feature…
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How do you usually stay safe online?
Hi everyone, I’m exploring different ways people protect themselves online, especially with increasing phishing and malware threats. I’d love to know what security habits you follow daily and which F-Secure features you find most helpful for staying safe. Looking forward to learning from the community and sharing insights.…
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Motorola Edge 60 Fusion - Manufacturer update prevents F-Secure use for the second time - need help
After every manufacturer update of the Motorola Edge 60 Fusion, F-Secure Total no longer starts. This happened for the second time yesterday. After the previous update from Motorola and reporting it via the app store, I was finally able to set up the software again just three days ago. What is going wrong?I need help! By…
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Using FSecure Total VPN solves my issue with Apple Devices app (Win 11).
Bought new iPhone 16. Opens it, it demands update, connects to Win 11 PC with Apple Devices app and tries to update iPhone 16 with it. Update gets stuck and fails. After 12 hours of intense work solving the issue the Apple Devices app is NOT working I bump into a post the suggests to try put VPN on. Opens FSecure, puts VPN…
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Surprised by F-Secure’s Low Detection Score in Recent Antivirus Test?
https://unwire.hk/2025/06/16/antivirus/tech-secure/ In the latest antivirus comparison by Unwire.hk, F-Secure with only 3 points in the manual scan test — failing to detect several malicious samples. What are your thoughts on this result? Do you agree with the test methodology, or have different experiences?
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Hackers have ruined my life
I bought a new phone and that's when it started happening. At least that's what I thought. Slowly I think it was happening before then but full on after the new phone maybe the SIM card was cloned by the guy I bought it from at the store who keep giving me discounts on the phone that I wasn't supposed to get because it was…
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Website incorrectly blocked for 2+ weeks — No response on 2 open cases
Hello F-Secure, I am the owner of a legitimate Dutch business website that has been incorrectly blocked by F-Secure Browsing Protection for over two weeks. The block affects customers of Dutch ISPs Ziggo and KPN, both of which use F-Secure technology. I have submitted two formal false positive reports through official…
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Important new (June 25) information about the ESU program for F-Secure and Windows 10 users
Microsoft has quietly announced that the Windows 10 Extended Support Update program will continue for an additional year, now until October 2027, free of charge, if you sign in to Windows 10 with a Microsoft account. Originally, the Windows 10 Extended Support program was supposed to last for consumers for only one year,…
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More VPN servers
I love the VPN service of F-secure, but it is such a pity that the locations have been the same for a long time. Would absolutely appreciate if more countries, especially from Eastern Europe, were added: ex. Turkey, etc.
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Subscription renewal
Is email address 'beta@f-secure.com' still valid to request renewal? (This was given in a reply on year 2024…) Or am I supposed to do it via this forum, perhaps? 6 days remaining.
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Banking-Schutz
Hallo, bei mir spricht der Banking-Schutz nicht bei allen Banken an. Ich habe in den Einstellungen nur die Möglichkeit Banking-Schutz ein oder aus gefunden. Eine Differenzierung hinsichtlich der Banken aber nicht. Ist dies nun ein Bug oder gibt es Einschränkungen? Vielen Dank im Voraus. Andreas
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la suscripcion automatica solo para tres meses, porqué
Renovacion Beta
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Suspicious Sample Submission
Good day! I just experienced the problem when I upload the suspicious samples from F-Secure website, the website stucked at "Preparing file for upload". Forever. I know the product list not include FS Protection, can it be add there? Also, the file size is limited to only 100MB which today is not enough. Some are large,…
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Payment with MobilePay or similar
Could you please make it possible to pay invoices using MobilePay or a similar app? The Klarna invoice didn't work, so I had to pay using my online banking credentials—which we are advised to use only when logging directly into the bank. I will not be renewing my subscription if online banking or providing account details…
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New Cat picture every morning
Every morning when I open my android phone, there is a cat picture on the front. This started last fall (2015). Who is sending these cats to my phone??? Is if F-secure, Telia, or who? Anyone else?
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F-secure mobile security Abo ist bis 28.12.2028 gültig. Beim Aufrufen von Untermenü kommt immer der
Beim Aufrufen von Untermenü kommt immer der Hinweis: Safe browser Anbonement aktivieren.
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unanswered(and closed) threads
Most of the following threads could be filed permanenty i quess,have been "silent" for awhile ? https://community.f-secure.com/en/discussions/unanswered
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Manage/Renew subscription
MY F-Secure Beta subscription has expired.And it did not automatically extend the time. What information should I provide to you?
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renew
Hei, I renew my subscription reference no 544474675, it looks like you didn't renew it, I'm getting messages that needs to renew .
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Importing from passwords from 1Password
Hi, I tried following the instructions in an earlier post about importing passwords from 1Password, but my attempts fail. I can export a .csv file from 1Password, but when trying to drop the file to the F-Secure vault import functionality under KeePassX V2 (as per the earlier post's instructions), the app keeps prompting…
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Allow to disable the green border while banking protection is still kept on
The green border gets to peoples nerves, so please create some kind of advanced setting to allow to disable it while still allowing banking protection to be kept on.
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Could this be a malware/rootkit?
Malware that no scan can find – lsass.exe and conhost.exe connecting to multiple malicious servers so basically ive had this problem for like 5 months. fsecure keeps blocking the same malicious websites every day even when im not even on my pc and no browser is open. these are the sites it blocks: beacons.gcp.gvt2.co (fake…
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Email support would be very important
I have been using FS for over 10 years. A functioning email support would be a big deal for the user —> would bring a lot more customer satisfaction. In other words, a question / assignment (Request) is made via email —> the recipient creates a case (Case, Ticket) —> it is given its own number —> the answer is given via…
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Ngrok falsely detected as malware (Cassiopeia 2025-05-22)
Hey Support, This afternoon I installed ngrok v3.22.1 via Homebrew on macOS: % brew install ngrok ==> Downloading https://formulae.brew.sh/api/formula.jws.json ==> Downloading https://formulae.brew.sh/api/cask.jws.json ==> Caveats To install shell completions, add this to your profile: if command -v ngrok &>/dev/null; then…
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no email
no email contact
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Support e-mail?
I can't seem to find a support e-mail anywhere and I have been at this point: "Your queue position is 1." For way longer than I care to admit. The AI Bot won't inform me if there are actual agents working the chat now or now, simply saying "I can't give you that information". *No real category that fits so I just picked…
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databases outdated
I have a notification telling me that my antivirus databases are outdated. I am asked to make the updates or each time it is a failure. Until now, everything was working well. I am on Window 10 and my subscription is valid.
