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Fingerprint access to Password vault
In my phone it's super easy and convenient to log in my F-Secure password vault just using a finger. But while working on Win11 desktop I have to type in the strong (=long) password for the vault, and while it doesn't show the characters (for obvious reasons) I tend to get a lot of mistakes - and because of needing it…
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Instagram account hacked.
My Instagram account was hacked yesterday. Some person changed my e-mail for his own. Maybe it's a mistake when you open Facebook Reels that lead to Instagram. I surf confident for having F-secure. Is there any form of protection against this ?I send the mail I received from Instagram warning me of the fact.
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Problems install new subscription code
Last year i buy 1 year subsription in Elgiganten in Denmark, i want to renew now, but when i try put the code on nothing happen?
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manueller vollscan stoppt bei 99%
seit mehreren F-Secure Versionen habe ich das Problem, dass ein manueller Vollscan bei 99% stoppt und auch nach längerer Wartezeit nicht beendet wird. (Version 26.3 unter W11 home 25H2) Das Problem trat auch schon bei anderen Usern in Version 25.x auf. Gibt es einen Lösungsansatz?
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Tab Based Banking protection
Could F-Secure's banking protection feature only apply to the browser tab and not the entire browser? Would a tab-specific implementation be weaker in terms of data security?
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False flag
Hi! My name is Viggo, and together with some friends we have launched a hull cleaning business for this summer. We are unfortunately suffering from being false flagged by F-secure at the moment. We have had a professional build our site and run it, but I have been unable to get in contact with F-secure to update our…
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HTM file downloaded by itself - HTM smuggling attack?
Hi, While using Firefox, a .htm file of 0 bytes downloaded by itself. I did not open the file. Could this be a case of a HTML smuggling attack and what should I do? Complete virus scan did not reveal anything.
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Monthly payment
My subscription just ended and it was time to renew it. I thought it was a simple task to just alter my payment a bit. I've been a customer for many years and now I didn't want to renew my subscription yearly with 100$. I just wanted to pay monthly instead, with a auto-renew payment monthly with 10$. How difficult can it…
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How do you usually stay safe online?
Hi everyone, I’m exploring different ways people protect themselves online, especially with increasing phishing and malware threats. I’d love to know what security habits you follow daily and which F-Secure features you find most helpful for staying safe. Looking forward to learning from the community and sharing insights.…
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New Cat picture every morning
Every morning when I open my android phone, there is a cat picture on the front. This started last fall (2015). Who is sending these cats to my phone??? Is if F-secure, Telia, or who? Anyone else?
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mises à jour: échec
J'ai une notification m'indiquant que les bases de données de mon antivirus est obsolète. On me demande d'effectuer les mises à jour or à chaque fois c'est un échec. Jusqu'à maintenant tout fonctionnait bien. Je suis sur window 10 et mon abonnement est valide. Je joins capture d'écran. Merci de votre réponse.
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Synchronisation code failed to be fetched
To my big shock I founfd ou that the pasword vault my devices are not updated! On my main PC it telle me that it faled to get an synchronisation code and to try later. Now the Vault on my laptop, phone and tablet are out of date. I just now noticed, I may have happened when I extended the services to F-Secure. Question is:…
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Device Protection cannot update
F-Secure tells me 'device restart needed'. Updates cannot be done. I already restarted multiple times. Also, I tried the 5 steps from the support AI bot including uninstalling and reinstalling f-secure, but that did not help. I have the problem since about one month. My system: Windows 10 Pro, 22H2 with extended security…
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FS Protection Subscription Renewal
Hi, my FS Protection subscription is about to expire a day from now. Unlike the last time my license was not renewed automatically. Is it some bug? If not I would like to request a license renewal. Thank you.
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Signing into F-Secure account
I chose F-Secure for my new computer, a Windows 11. So it's new for me. Installed F-Secure using a administrator account and everything went as it should. However, mainly I use the computer using a non-administrator account and in that account F-Secure urges me to sign in the my F-Secure account. When I try to do that,…
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F-Secure gives me an error message when doing antivirus updates
I am using Windows 11. I have uninstalled and installed twice. I have Acronis, but I have set that for backup only. Next steps will be appreciated.
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I cant remove the bitdefender
i useto have bitdefender installed I remmoved the program but still some files are left
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Please add support for Vivaldi browser
As more and more people is using the Vivaldi browser it would be nice if F-Secure Banking protection and F-Secure Password vault was supported. I am using F-Secure Total and Vivaldi, but missing support in F-Secure forces me to continue using Microsoft Edge.
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Motorola Edge 60 Fusion - Manufacturer update prevents F-Secure use for the second time - need help
After every manufacturer update of the Motorola Edge 60 Fusion, F-Secure Total no longer starts. This happened for the second time yesterday. After the previous update from Motorola and reporting it via the app store, I was finally able to set up the software again just three days ago. What is going wrong?I need help! By…
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With OS Tahoe, external HDD mounts only 5 minutes after startup.
Hello, After updating my Mac to OS Tahoe, the external hard drive only appears on the desktop about 5 minutes after the system starts. I contacted Apple Support, and after some troubleshooting, they suggested that F-Secure might be the cause. I ran some tests and excluded the external drive from the software's scans; after…
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Want udpate for my vulnerability report
Hi Team, I am a security researcher and few months ago i have submitted vulnerability report from my another mail - (sapt….@gmail.com ) to your vulnerability reward program and that time your one of the agent said yes the program is active and we will reply to your report very soon but it's been 3 months and i haven't got…
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F Secure failed to update
My valid F secure failed to update. I tried re installing the product, but problem remains.
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can refund my money?
hello Your reference number: xxxxxxxxx this i no buy now cut my money pls refund Edit: PII removed
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F-secure protection randomly stopping on Android
I'm told that "Chrome protection could not connect to accessibility services. Please try switching the service off and on again." Sometimes it is off, sometimes it isn't but doing an off/on starts protection again, until it stops the next time. Also, the F-secure accessibility shortcut button is dimmed out.
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artificial intelligence-assisted safety clinic
Establish an online service (ai-assisted security clinic) for consumers that is updated and shared with the help of AI (self-trained) instructions and additional actions and checks that are recommended for devices on different supported platforms (Win, Mac, Android, iOS). The service is offered to customers who have, for…
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Device Protection 1.0.2601.7834 Vastaanotettu 26.2.2026 18:21
Ilmoitus: epäonnistui (varattu), mutta ei onnistu useista yrityksistä huolimatta vieläkään. Miksi?
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lost password in password vault
Since 6 weeks all my passwords are gone in my password vault. Helpdesk tells there is still no solution and dont know how long it takes. In the mean time I can't login in to all the sites where the login details are in my vault. Totaly unacceptable
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Leaked info - from where?
I received this notification that my Email and password has been leaked: There is no information, which service's password has been leaked. So how could I know, onto which web site shall I go and change my password? I take it, it does not refer to my email service itself…?
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Ngrok falsely detected as malware (Cassiopeia 2025-05-22)
Hey Support, This afternoon I installed ngrok v3.22.1 via Homebrew on macOS: % brew install ngrok ==> Downloading https://formulae.brew.sh/api/formula.jws.json ==> Downloading https://formulae.brew.sh/api/cask.jws.json ==> Caveats To install shell completions, add this to your profile: if command -v ngrok &>/dev/null; then…
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2 profiles - sharing same computer
Me and my wife are sharing same computer. But I can not find how I can make her a profile? I can only add child. Also logged in to my F-Secure site, there I can only find how I add another device, and since I have only bought 1 device license, it says that I do not have any more licenses available. Where can I create new…
