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Device Protection 23.6.2025 14.03
Uusi päivitys ei asennu ja kone vaatii koko ajan uudelleenkäynnistystä. Mikä meni pieleen? Edit: PII removed
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Problem with update Device Protection
The device protection update has been hanging around for a few days. I have reinstalled the f secure program and there is still this problem. In windows settings the f secure program is not detected, only windows defender. Manual scanning with the program is also not possible, it appears that the engine update is in…
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Errors connecting the US based locations; Europe locations are fine
Hello I have two issues: - how can we submit a trouble Ticket? The website Support section makes everything against you, when you have an issue; - I got the following error when I connect to US based locations (I tried Chicago, Atlanta and New York); Europe (Helsinki and Zurich) are fine Thank you. This site can’t be…
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FS Protection PC releases
We are trying something new. Instead of creating a new thread for every version, we will keep posting all beta releases for Windows under this thread as a continuous thread.
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Safe browser bookmarks export
How do I transfer (export/inport) browser bookmarks to Safe Browser on my new phone? That should be a basic feature of the browser.
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I already have an account with you. Why did I have to register as a new member?
Login Problem
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How to find insta password?
HOw to find insta password
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Again: Support for Linux
Just to let you guys know: If F-Secure does not do an app client for linux in the near future, then I will strongly consider of switching to another security/VPN app which do have support for linux. btw what is the reason for F-Secure to not make a linux app? Anyone know?
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Cant login into MAC app, click and nothing happens
i cannot login into the applicacion from MacOS Apple Silicon
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License not renewed
Hello, my FSP license has expired since last month and has not been renewed yet. This situation has occurred multiple times since I joined FSP, and each time it does not automatically renew. This issue has been bothering me for a long time. Could you please resolve it officially? Thank you.
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2 items covered
Im trying to find out which 2 items are covered, I know my computer is but is my phone? (i have a note on my phone that says my subscription has expired).
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Got issues with VPN on iOS 18.5 (iPhone 16 pro)
Hi, the VPN works awesome and smooth on the Mac, yet I face issues on a daily basis with the iOS versions. I get disconnected without a message or pop-up, when trying to switch on the VPN it again jumps from On to Off repeatedly as it can't connect. When keeping on pressing ON on one point it re-connects and all works…
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Hola, buenas tardes, Tengo una suscripcion válida de PC Total Security en mi Windows 10, el softwar
Hola, buenas tardes, Tengo una suscripcion válida de PC Total Security en mi Windows 10, el software me indica que la base de datos de virus está desactualizada. El problema es que, al buscar actualizaciones, me indica que no hay conexión con el servidor guts2.sp.f-secure.com y por lo tanto no realiza niguna actualización.…
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Surprised by F-Secure’s Low Detection Score in Recent Antivirus Test?
https://unwire.hk/2025/06/16/antivirus/tech-secure/ In the latest antivirus comparison by Unwire.hk, F-Secure with only 3 points in the manual scan test — failing to detect several malicious samples. What are your thoughts on this result? Do you agree with the test methodology, or have different experiences?
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SAFE and Anti-tracker
Hello Is there an anti-tracker in SAFE and how to activate it ? Best regards
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Data breach-Rick Stealer Logs DB
Dear F‑Secure, I regularly receive notifications from you regarding data breaches involving my information. I appreciate these warnings – it’s good to be informed. However, I find it unclear which password or service you are referring to when you recommend changing a password. For example, in a recent alert, “Rick Steale…
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Again Device Protection Update error
Hello, I have been using F-Secure for many years. But lately the product has only been causing problems. Again and again I have to uninstall F-Secure because the Device Protection cannot be updated. Once I have completed the uninstallation and reinstallation, it works again for a while. Can someone explain to me what this…
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Ad Blocker
How do I stop the adverts?
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Harmful files trashed, where can I see which files?
I have checked this forum and other resources but was not able to find an answer to my question. The F-Secure application under macOS states the following: ======== You are protected 1 Harmful files trashed ======== Now I would like to know which one files it has trashed. I clicked on the banner and underneath at Events,…
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VPN hanging (activating protection endlessly)
Win 11,F-Secure 25.5,wired usb eth adapter,wifi disabled After recovering from win 11 sleep or hibernation mode F-Secure vpn 25.5 (wire quard protocol) VPN still hanging,network working normally,needs manual vpn off/on operation
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Latest F-Secure BSOD on Windows 11 24H2
I have been running the Ziggo-branded version of F-Secure for years without issues. Suddenly around April 9th my computer started getting BSOD with error BAD_POOL_CALLER 0xC2. It just wouldn't stay up for more than an hour. Looking into the memory dump file I could see that the error was often in tcpip.sys and ndis.sys…
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Vault not holding password changes - keeps reverting to previous passwords
Changed a password. Also changed vault password. One vault in PC, one in phone. These are synced. Have tried multiple times. Password in phone refuses to update and soon password in computer is back to what it used to be. Tried making changes to comment section in vault too, but same thing. Now suddenly there are two same…
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Cancelling subscription
Hello! How do I cancel my subscription?
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Pokerstars client not updating
Hello, I have an issue with Pokerstars client not updating. I have tried uninstalling, rebooting etc. Only thing that will make software update is rebooting to: "Safe mode with Networking" and then it will update OK.. I tried disabling all components in F-Secure and also disabled Windows Firewall. Still will not update. I…
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Hydra
Hydra and what if there was something in there that told you what it was, hydra? There was a discussion somewhere about how much data a computer's internet connection consumes, so when I looked it up, there was a hydra that consumed the most data. My point is that with that kind of "hydra" you start to wonder what it is. I…
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Problem with activating new code
Hello there I'm really sorry to bother you, but I received a code for Linec when I bought a new device. For some reason, I can't activate it — I keep getting a message that says the code is invalid.The issue is that I didn’t use the code on the same day I got it.Is there any way to still redeem it or fix this issue?Thank…
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About v25.2 issuses?
1.After DeepGuard was removed from the program revision, the use of scanning and targeting reports is too simple From version 19.8 to version 25.2, the system has been greatly simplified, but there are too many scanning reports, which makes people feel uneasy, especially the "unscanned items" results cannot be seen 2.Is…
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Add option(PM) to suggest router model not found in router checker predefined models
If router checker does not find the router in use,add a possibility to suggest a new one ?
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How to set to find printer when VPN is on
Hi, my computer does not find HP printer when VPN is on. This a new feature. I assume sometimes VPN restricts connection to my router . Any easy parameters to set? Answers to mail, please
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F-secure browser extension changing between working and not working on Edge and the same on Chrome
And there's nothing to do about it. The error comes and go constantly. The extension is installed on Edge, and is on.
