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my.f-secure.com,renewing substrictions as a self-service
Q: What are the criteria that must be met in order to renew orders (when the old ones expire) in the my.f-secure service as self-service in order to: the number of devices can be reduced (number of licenses) For the follow-up order, you can freely choose the licensed products and quantities (e.g. 3 F-Secure products: 1…
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How do I go "online"?
How do I get "online" with F-Secure????
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[DeepGuard] TeamID in rules no longer work
Hi Dev team, With the newest release Version 19.8 (63381) I found that TeamID in rules are not working properly in strict mode. For example, I only allow apps with TeamID UBF8T346G9, which is Microsoft-Apps that can read/write .xlsx file: allow suffix ".xlsx" "/ via any" rw "" "UBF8T346G9" ; Microsoft This works in…
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Helmet.fi pages not opening
I use F secure Total (previously Safe?) to protect my kids phones My kid can't visit Helsinki library pages via safe browsing (Helmet.fi and related pages). How could this be fixed or how could I disable the sage browsing (tried to do it but did not seem to work).
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on opening F-Secure it says I am NOT online
You have not been "online" yet
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Import CSV from LastPass
When I try to import a CSV file from Lastpass into the F-Secure password vault, I get an error message: “Import failed. Please refer to the log file for details.” What should I do?
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F-secure Total Reinstalation.
VPN hasn't been working for over a week. Advice was to uninstall then reinstall. Uninstalation was straightforward, but I can't find out how to reinstall on the same laptop. Any advice?
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Great News: Email Digest is Here!
Dear Community Members, We are happy to announce that we have set up a new Email Digest! This weekly email will help you stay updated on all the latest conversations, announcements, and events in our community. What You Will Get: Highlights: A summary of the most important posts and replies. Activity Updates: News about…
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"Green frame" for banking protection missing
Hello, Since about two weeks I am no longer getting the green frame when I am accessing a banking site. Both the browser (Firefox 132.0.2, but it happened with earlier versions, too ) and the extension (5.7.21) are up to date. I have already tried the steps as advised in this link (in Finnish) without effect. I have then…
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Issue Report - 19.6 F-Secure Internet Security - Banking Protection - Breaks VPN\Internet
F-Secure Internet Security v19.6 > Banking Protection Windows 11 23H2 Mullvad VPN I can reproduce this issue at-will every single time on any website that activates F-Secure Internet Security > Banking Protection: 1. System is configured to always connect to internet via Mullvad VPN network interface (this VPN must be used…
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Freedome Internet connection keeps breaking.
Websites not always loading and having to refresh to open it, otherwise it may take 20 sec. I have problems with chess.com pairing, not always working, they said connection issues. Sometimes I get disconnected mid game and have to turn freedome off. YouTube videos suddenly stop loading. Everything works if I just turn it…
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Browsing Protection affects LinkedIn
The Browsing Protection Firefox addon is making my LinkedIn profile excruciatingly slow. (Screen shot has a blank screen because I've scrolled down to the bottom of the page and it's trying to load more posts.) The prompt is asking me to disable the browser extension. Is there anything F-Secure can do about this or should…
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Password Manager browser extension UX/UI
I am using the Password Manager for a few years and there are a few things I would suggest to be improved/added - minor in terms of technical development, but major in terms of experience, which may be considered in future upgrades: Larger or automatically resizable popup containing the stored credentials on a website. The…
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Peruutus
Olen yrittänyt useita kertoja peruuttaa jatkuvan tilauksen. Joka kerralla saan ohjeiden mukaista peruutusta yrittäessäni huoltoilmoituksen, enkä saa prosessia jatkettua. En tarvitse ylimääräistä suojaa, laitteeni on suojattu muuta kautta. Mikäli en saa järkevästi nyt peruttua (ilman ylimääräistä linkkiseikkailua) otan…
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[COMPLETED] 🔍2nd Scam Spotting Challenge: SMS Edition🔍
We’re excited to bring you the 2nd Scam Spotting Challenge—and this time, we’re shifting our focus to SMS scams 📱 Scammers are constantly evolving their techniques, and SMS has become one of their go-to methods to trick people into clicking on malicious links or sharing sensitive information. Challenge Details: 📅 Open…
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Update the new licence on the device which is coming insted of the laptop that install first F-secur
We are going to get A new laptop because we cannot anymore update Windows 11 to our old laptop where is Windows 10. The old laptop is the device where we have install our first F-secure Total. We have 5 license and those all is in using. Guestion: When we have get A new laptop I think we are updating F-secure As follows:…
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How do I get my money back?
The provided VPN service is ridicilously bad. I mean, about half the time I attempt to use my iPad, iPhone or Mac, the network is unvailable. I also see (in pad) the VPN indicator flashg every once in a a while. Connections are fine: everytihg works when I turn off the VPN. Sometimes the connections might work fine, for a…
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Is it just me or is the VPN insanely slow ?
I am trying to watch crunchyroll from Japan trough a VPN in Europe but no matter which Server I try I only get about 1mbit at best when doing a speed test while being connected to any of the European servers .... The Asian ones are like 20mbit which would be sufficient but don't work with crunchyroll. its the only thing I…
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[COMPLETED] 🔍1st Scam Spotting Challenge: Phishing Email Edition🔍
Think you've got a keen eye for spotting scams? Test your skills with this week's Scam Spotting Challenge. The focus is on phishing emails – those suspicious messages designed to trick you into giving away sensitive information. Challenge Details: 📅 Open Until: November 8th, 06:15 GMT 💬 How to Participate: Examine the…
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Support for Chrome OS
I know F-Secure currently does not support Chrome OS. I urge you to implement support for Chrome OS as soon. Most of your competitors support Chrome OS. Currently I subscribe to 10 licences of F-Secure total. It would be a dealbreaker for me if you fail to implement support for Chrome OS fairly soon (within a few months).…
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Deco mesh routers offer possibility to add VPN
Deco suggests Nord vpn and others but how can i use my Freedome vpv?
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Problems with my app on mobile xr
My F-secure app on the XR no longer starts. The memory is only half full. What could be the reason?
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F-Secure Safe Browsing extension problem
MacOS 15.0 Safari 18.0 When I open google.com, search something, right-click and choose "open in new tab", it only opens about:blank -page and reports page as harmful on F-secure log. However, if I left-click link, it opens ok on same tab. Tested this on search "f-secure safe browsing blocks google to open pages" and tried…
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License renewal page show incomplete information
I cannot see the period, number of device. Trying via F-secure program or directly by logging to the my-f-secure account - same result. Someone is going to fix the web page issue?
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Why does F-Secure not work?
I have had F-Secure on my PC (Windows 11) for nearly 3 months now and it has barely worked. About the only time I can access a website is via connecting to Australia ! Virtually no other country connects. I used to have Freedome which worked slowly, but F-Secure is a total waste of money. £46 down the drain and I…
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Clear notice
Could you put a CLEAR notice on the community's homepage in English and Finnish about the VPN situation and general instructions on workarounds for the latest browsers and product updates? New members seem to be asking for advice that has already been told in many articles, thank you.
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Browser Extension and Melvor Idle problem
Around a week ago I've noticed a problem with F-Secure's browser extension while trying to load a save on Melvore Idle page (a browser based game). The loading takes forever if at all, sometimes just crashes the whole browser tab. Without extension everything is fine. Any ideas?
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Password extension for Safari on macOS ?
When will the password extension for Safari on macOS work again?
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F-Secure Update Causing Blank White Bright Screen & Game Crashes
Hi everyone, I’m having serious issues with F-Secure on my PC. Ever since it auto updated and forced a restart, I have been getting blank white bright screen, and now all my Unreal Engine games are corrupted. I can not open or close F-Secure, and it’s also causing blank screen in other games, especially Last of Us and The…
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slow connection - TLS-Handshake messages- same issue as other unresoveld requet/user :-((
Freedome is really slow since the last one or two weeks - it's really very worse, intependet which node is selected. Ms-edge and firefox internetexplorer faced "TLS-Handshakes" action/messages. By configure the redirection (enabeling uncontrolled/free trafic) for firefox.exe or edge, the issues disappeared. This issue was…
