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latest vpn update with hydra works for a bit, then internet dies...
On 7 april 2025 I installed latest vpn update (f-secure oneclient (x64) 6.1.407) on my win11 pc, and was using internet with hydra protocol in the evenings. Each of the 2 nights since the update, while I was asleep, my internet stopped working. The first time it even crashed my firefox browser, which left a bug report…
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I subscribe to F-Secure via TalkTall Suppersafe
I pay £6 per month collected by TalkTalk. I have downoaded F-Secure. F-Secure is asking for subscription. How do I resolve this issue? Thanks
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How can I scan the computer ? There is a mistake
I use MBP Tahoe 26.0
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25.2 Reputionicon in Safari only when user is logedin at fsecure?
After the FescureUpdate to 25.2 (64477) MBA maxOS 14.4.7 the reputation icon in Safari shows only at the users who is logged in in fscure, but not at the other users. Problem is the same after new install of Fsecure.
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Hi My FS protection license has not renewed?
My license has not renewed, my email is Edit: PII removed
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VPN doesn't connect automatically after reboot
Hi, The VPN doesn't connect automatically after reboot. To be more precise, it gets stuck on "Connecting…" part. How can I fix this?
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Why you do this ?? Freedom started to block sites on political reason?
Q which has been already asked: Freedom started to block sites on political reason? rt.com is blockedYou say that This is by the law ? The document you have sent says that this "law" is for operator ? YOU are not operator. You deliver technical SW. Its not by you to decide what client does with it. I say good bye to you as…
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Virus database
Why the virus database is not updating. It just says it should update but it just doesn't succeed. Every time I try to update the virus database, I get the message shown in the picture.This is my product: Internet Security & Scam Protection
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Account mix up
Moikka! I am Beta user and wanted to add new computer to my devices and share a license with it . When I am trying to use "Manage subscription" I am redirected to login to F-secure site (web.stg.ew1.idp-stg.f-secure.com ) I am either getting error message that my account is locked and there is an email sent (but I never…
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Allow manual exclusion of detected APKs or files in the F-Secure app for Android
Hello, We would like to submit a feature request for the F-Secure app for Android. Background When downloading and installing custom APKs or files, the app currently detects them as harmful and only offers the option to remove them. End users cannot manually add exclusions or allowlist entries. This presents a challenge…
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Log in button does not work on Macbook
Hi! I installed the F-Secure app on my Macbook after my subscription but it won't let me log in. My login works on their website completely normal but in the app/installment it won't let me push the Log in -button or when pushed, it does not do anything. This is very frustrating, can someone help me? I have already deleted…
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F-Secure 25.8 Language/Notifier Issue
Good day, my F-Secure was updated to version 25.8 today, and I noticed that the notifier display looks strange (from system update to VPN notifier display, see below). My language installation preference is Traditional Chinese (Hong Kong). May I ask if anyone here has encountered the same problem? Also, may I confirm if…
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Can Personalization in UI/UX Go Too Far?
Honestly, I feel personalization in UI/UX design is all about balance. When it works well, it makes the whole experience feel smooth and tailored — like Netflix recommending shows I actually enjoy or an app remembering my settings so I don’t waste time redoing everything. That’s good UX in action. But if it goes too far,…
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Removing/Transferring 2-step verification for fsp account login?
Edited: Sorry to bother, the option appears after I log in with another device. Don't know why, but anyway, this is solved. Please delete this post if possible. Hi. I'm currently using an iPad (with Microsoft Authenticator app) for my F-s protection account 2-step verification, but I won't use it any more. I can't find the…
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FS Protection Subscription Renewal
Hi, my FS Protection subscription is about to expire a day from now. Unlike the last time my license was not renewed automatically. Is it some bug? If not I would like to request a license renewal. Thank you.
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Suspicious Sample Submission
Good day! I just experienced the problem when I upload the suspicious samples from F-Secure website, the website stucked at "Preparing file for upload". Forever. I know the product list not include FS Protection, can it be add there? Also, the file size is limited to only 100MB which today is not enough. Some are large,…
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Why does F-Secure keep telling me that I need to restart my device.
This often happens as soon as the computer is booted up and is very annoying. It also does it when I am in the middle of something and is even more annoying. How can I put this right?
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What is that?
There seems to have been a mistake here
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Device protection
I tried every tip, you gave here,from new installation to uncheck the IP 6 network, but the problem still remains, that the device protection is not working (update fails at 42%),it really makes you question your software choices. i got another pc,with no problems at all, f secure gets all the updates and work properly.…
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Hire more resources for the QA team or utilize AI more effectively in product testing
In the context of the ITC (Information and Communications Technology) business, QA usually stands for Quality Assurance. Here’s a detailed breakdown of what that means: 1. Role of QA QA in ITC focuses on ensuring that products, services, or systems meet certain quality standards before they reach the customer. This can…
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Can't log into FS account
Hi, The FS account I created in 2017 cannot log in now (My FS Protection login). It should be because the beta.f-secure.com password and the My FS Protection login password were mixed up and the account was locked. I can't solve this problem by myself (I was prompted to check the relevant emails in my mailbox but I didn't…
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proposal for a follow-up order
While waiting for a stable F-Secure VPN version for all platforms (Win, Mac, Android, iOS), a suggestion; If the current license was purchased during this ongoing renewed VPN update campaign, a possible extension (with the risk of the campaign continuing) will be offered at a cheaper price...
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refund
i would like a refund right now, when i clicked on the subscribe option, it was written that i wont be billed until after my 14 day free trial was over. then you continued to take 69 DOLLARS FROM MY ACCOUNT.
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Can you helt me to activate my subscribtion
Hi, i recentry baught a pc including a F-Secure subscrition. I got a purchace confirmation Email, but when i try to log in and activate my account it says that the coupon is already used. I have not activated it yet and still get notifications on my pc to fix it. Can you help me?
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Bug in Scheduled Scan Notification – F-Secure Total 25.8
Hi,After updating to F-Secure Total version 25.8, I noticed that the scheduled scan notification shows placeholder strings instead of the proper message.Specifically, it displays:Flyer.ScheduledScan.Begin.Title Flyer.ScheduledScan.Begin.Content The scan itself seems to start correctly, but the notification text is clearly…
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FS Protection 25.8 Beta 2 - Flyer.AppUpdate showing code instead of real text/content
Hi, I just received this notification confirming the update being deployed. Interestingly, it showed Flyer.AppUpdate.Title, Flyer.AppUpdate.Content and Flyer.AppUpdate.Details instead of the real text/content. Not a major bug but something to keep track before it meets Public Release 😊 Best regards,
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Samsung Tab A, app keeps crashing?
Tablet was working fine but now the app crashes all the time. I have re installed multiple times, changed battery optimisation, restarted device, cleared caches etc and still nothing. I have checked tablet settings which have not been changed since the app was working. Any advice would be greatly appreciated
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One view for published products
You could keep a view that keeps an up-to-date view of what the released and build versions are on different platforms at a given time. Win, Mac, Android, iOS. The latest versions are usually released at slightly different times in different places. Especially since there has been a long time since this VPN has been…
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VPN disappeared from my I phone 11pro.
How to reinsert it please.
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Threat descriptions and removal/elimination instructions
Are the threat descriptions and removal/elimination instructions on the F-Secure website https://www.f-secure.com/v-descs/index.shtml up-to-date and do they apply to all supported software and device platforms (win, mac, android, iOS). For example, no descriptions are found when searching for "Anatsa" and "Teabot"?
