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Restart error message - can I send an fsdiag2 report ? Company subscription
(company owner with subscription on multiple devices) Thanks, paul
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Can we have access to Web Browser VPN Extensions?
Hi, sorry to be asking this question as I don't want to be a problem customer but I haven't been using my F-secure VPN service for a long time. The reason is that while I'm using my Windows PC I cannot have other Apps and services that are running in the background like my banking app and my work related tasks having their…
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F-Secure products 25.6 updates for ALL platfroms
What is the estimated update schedule for 25.6 version for ALL platforms Status 24.7.2025 * Version 25.6.1 version has been published at Apple Store (25.6.312832) ,iOS * Android Mac Win There should be a separate status view of published versions on all platforms, also in the community
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F-Secure Scam Protection Sold Separately
I didn't realize this until I went to the website tonight, but you can now purchase Scam Protection separately, for those who are just looking for those features. Very nice thinking outside of the box, to allow that purchase option. Granted, if you were going to buy it for a year, you may be better off at least getting…
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Using Safe Browser or Chrome with browser protection
Hi. I am on Android 15. What is the difference between these two ways to browse? Safe Browser is advertised to be used for banking activities, but Chrome also gives me the green safety-stamp when I go to the same site. They both also warn against insecure sights, I assume? I noticed Safe Browser gave a pop-up, warning me…
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Graby
I have the message Products and Devices has failed to update. I have Lenova tower
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Pokerstars client not updating
Hello, I have an issue with Pokerstars client not updating. I have tried uninstalling, rebooting etc. Only thing that will make software update is rebooting to: "Safe mode with Networking" and then it will update OK.. I tried disabling all components in F-Secure and also disabled Windows Firewall. Still will not update. I…
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Clarification/description of product version numbering (all Platforms)
Clarification/description of product version numbering (all Platforms) would be nice. Ex. iOS version from app information: 25.6.313205,from: Apple Store: 25.6.2
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I lost my password vault on Android because of Safe Browser
On Android, F-Secure Total "installs" two apps. On is the main app and the other is a shortcut for Safe Browser. I didn't know they were linked so I tried uninstalling the browser, and it worked! But apparently it also uninstalled the main app and I lost the password vault instantly. I didn't have a sync on another device…
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Latest F-Secure BSOD on Windows 11 24H2
I have been running the Ziggo-branded version of F-Secure for years without issues. Suddenly around April 9th my computer started getting BSOD with error BAD_POOL_CALLER 0xC2. It just wouldn't stay up for more than an hour. Looking into the memory dump file I could see that the error was often in tcpip.sys and ndis.sys…
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F-secure automatisch scannen werkt niet meer sinds de laatste update.
Sinds een maand ongeveer, werkt automatische scan niet Ik heb een abonnement op mijn wifi laptop en telefoon via KPN veilig.
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Again: Support for Linux
Just to let you guys know: If F-Secure does not do an app client for linux in the near future, then I will strongly consider of switching to another security/VPN app which do have support for linux. btw what is the reason for F-Secure to not make a linux app? Anyone know?
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Browser extention for Ecosia browser, please
Hi, I am looking for European alternatives to American big tech and IT. In this search, I have chosen to use Ecosia browser. Even though Chrome Webshop is available in Ecosia, F-secure's extention does not pop up when I look for it. I hope you will consider making F-secure's browser extention available for Ecosia browser,…
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Ständige Abo-Information nach Start des Betriebssystems Windows 10
Wiederholt startet mein PC mit Windows 10 nach einigen Minuten mit einer Abo-Information.
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F-secure critical error. asks to restart.
This is becoming a rather annoying recurring error. Every 5 minutes (or 2 hours if I chose so) the F-secure app asks to restart because of a critical error. The critical error suggests there is a conflict with another program, but the program listed is F-secure. So is the antivirus fighting itself? I've tried restarts.…
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Licence policy change
Change Licence policy: "One Price,unlimited devices(Win,Mac,Android,iOS) Products: Vpn,device protection,password vault,scamming protection,id-protection,Total",No Inflexible my.f-secure.com(not able to reduce number of licences after active substriction ends without help desk contact)
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IOS app: periodically logged out, and forgot password vault
Dears, We use f-secure on the family mobile devices for the password Vault. Periodically, it seems alsmost random, either of the following is happenng: New logon required, and when you do this, then the subscription sees it as a new device (although the device was already registered under subscription) The password vault…
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VPN Down on IOS and Window 11
Hi I had an in app request to update and restart the VPN on both IOS and Window 11, now neither are working. IOS I can not turn the VPN on at all and Windows just notes loading for over 24hrs I have uninstalled, rebooted and reinstalled and updated but still having the same issue. Has anyone had this problem or can advise…
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Seven year badge
With all respect, I t think I have been an F-Secure user for, at least, 20 years. I have an e-mail dated January 18th 2005 (see below). I have never left you nor used any other Security product since then. Regards Thomas “RECEIPT ======= element 5 Order number: 9012279 Sequential invoice no.: S-50135-004690 Date:…
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VPN is down ☹️
Hi Had message that the VPN needs updating, accepted it and it encountered a problem! Now the VPN will not start Keeps saying encountered a problem and I should try again later. Has anyone had this problem and how is it fixed? Thank you & kind regards JJp
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Android tablett
I would like to have a lying position in the app.
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How to activate my 5 licences?
I bougt that licences, but only can use 1. What can i do? I´ve been using F-Secure for years from my service provider NOS comunications( Portugal), and i would like keep using F-Secure. Edit: PII removed
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Unable to switch VPN on
Hello, I have shared one of my licences with a family member for use on their iPhone (ios 18.6). Everything has been set up, however the toggle switch for the VPN is greyed out and will not switch on. We have tried deleting and reinstalling the app and also releasing and reissuing the licence but neither of these have made…
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Wrong language in email!
i already call the assistance hut nothing changed They don’t understand the root cause! i am upset about polish or czech email! Please again fix that! I want english or french When i log o my account web it is in french! Thx
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Moved: Wrong language in email!
This discussion has been moved.
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VPN does not work on W11
When I activate my VPN on my Windows 11 laptop the internet connection is interrupted, I have tried with all 4 different VPN options. 😫
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Tilin käyttöä on rajoitettu, katso ohje sähköpostissa
Hei, sain ohjeen korvata jumittuneen Beta-version Access FS Protectionin kautta, mutta en pääse eteenpäin, koska saan kirjautuessani vain otsikossa mainitun ilmoituksen. Sähköpostissa ei ole kuin maininta käyttämästäni selaimesta. Joten miten pääsen eteenpäin? Pitääkö vain odottaa?
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F-Secure Installer MD5 or SHA-256 Checksum
Where on the website can I locate the F-Secure MD5 or SHA-256 hash to compare against the installer file I found in my Windows PC?
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Problem with update Device Protection
The device protection update has been hanging around for a few days. I have reinstalled the f secure program and there is still this problem. In windows settings the f secure program is not detected, only windows defender. Manual scanning with the program is also not possible, it appears that the engine update is in…
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F-Secure asks me again, even if I select "Don't ask me again".
F-Secure keeps reminding me to set up the Google Chrome browser extension. I do not want to install it, so I check "Don't ask me again". How can I confirm that selection? If I click on "Set up" I go right into the setup, which I obviously do not want. If I close the notification via the "x" on the top right, soon the…
