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Tracker Mapper won't start a new log
This is 17 March but Tracker Mapper insists on tracking 2 - 3 March. I've tried repeatedly to stop the tracking; clear the log; and start a new log with no success. What causes this problem and how do I resolve it? thx.
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Re: Freedome subscription renewal
Please could you tell me how to get the renewal subscription code? My subscription will run out in 12 days
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lost the activation key
Dear F-Secure Team, I recently (~ 12.03.18) bought a subscription for 5 devices for 13 months and activated my Andriod and MacBook Pro installation with it. Unfortunately I seem to have lost the activation key, the only email I have is the PayPal payment confirmation email. Could someone please to help to identify the key…
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Android TV issues
Greetings. I am a regular user of Freedome, and it's probably the most stable and most updated VPN I've used (and I have used a lot of them). I use it on my phone and computer without any problems whatsoever. I recently got a license for my parents so that they can run it on their Android TV, I figured it shouldn't be a…
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Subscription Renewal
Paid for and have new code but unable to get it to activate
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Tinder app doesn't work :(
The tinder app doesn't work with Freedome VPN turned on. I tried to turn off tracking protection, but the messages on the app from other users don't come through. Is there anyway to resolve this? I want to use the VPN all of the time, but have to leave it switched off on my phone so I can get the messages. Thanks.
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vpn ping
is there a way to know ping to servers? or anyone have tried gaming with freedom vpn?
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Freedome meant to be shared?
Hello! I've purchased the F-secure total for 7 devices which includes SAFE and FREEDOME. Is the ladder meant to be shared without sharing my(the main account) password? Thanks for the support!
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Freedome subscription renewal
My subscription is coming to an end in a few days and I received an email about renewing my subscription. I used to link in the email to renew my subscription and received my new subscription code. How do I extend my subscription on my devices (1 Window + 2 Android)? Is it only possible to add the new subscription code…
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Freedome blocks electronic bank deposits
Hello, I'm using Freedome VPN on an iOS device running iOS 11.2.6. When using my banking app to make electronic deposits, I am not able to upload an image of my check. I receive an error message from the bank indicating a connection problem. The only solution I have found is to delete the app from my phone in order to…
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Toronto torrenting
The Toronto server has always allowed torrenting but lately it hasn't worked. Other permitted servers still work. https://community.f-secure.com/t5/F-Secure/Is-BitTorrent-allowed-with/ta-p/65934
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Trying to access Japan-only services
I try to watch Japanese TV shows at cu.ntv.co.jp, but I get a problem with the geographic location (which I have set to Tokyo). I found 3-year-old messages about "IP geolocation problems" in Japan. Problem still not solved? Do I need to get another VPN for watching Japanese TV shows? .markko
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Could not configure the app - OS X issue
Dear support team, i cant open freedome vpn sw on my macbook pro // OS X Sierra im getting strange error Could not configure the app. Restart Freedome and try again. i bought one year subscription two days ago based on recommendation of my friend working it security business. ipad and iphone app works well, also my two…
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Freedome does not start with OS X High Sierra (v10.13) -> Freedome needs to make changes / osascr
Dear F-Secure Support, I'm unable to start Freedome on my Mac. Everytime when the application is launched it prompts with the following: "F-Secure Freedome needs to make changes. Freedome needs to update your configuration. Please enter your administration credentials in the next window". After pressing 'next' to proceed,…
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I have lost my Freedome account ID
Hi - I'm pretty sure I have a multi-platform subscription; and it's active on my computer but not on my mobile. I can't find the account ID/key. Can you please help?
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I can't find Freedome on my laptop. Can someone point me there?
I can't find Freedome on my laptop. Can someone point me there?
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F-Secure Freedome Error
I have issues since many weeks. The Freedome starts and then it terminates with the error message " Cannot be configurated. Please start again". I have reloaded and deleted fsecure many times but every time if I start installation it says "succsessfull" but it terminates directly with this message. I have MacOS Siera…
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Option to disable internet when disconnected or get a clear warning
Sometimes Freedome disconnects and I don't see it. I would like to have an option to set a clear warning like a red blinking icon in the menu bar (Mac), an alert message that doesn't disappear, or even total disconnection from the internet. For Windows and Android similar options. If internet is disconnected, it should of…
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Recover product subscription key
Hi, I have also lost my subscription key and can`t install Freedome to my new mobile phone. Can you send subscription key again? EDIT: Title
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Are all my emails encrypted
Does Freedom encrypt all my emails
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Cant input renewal code
My version of Freedome shows a white screen when opened. If I go to the task bar to show icons and right click on the greyed out freedome icon, I can see the following: subscribe now about help quite I can not use any of these options. The programme has frozen and nothinghappens when I click on the choices. I purchased the…
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unable to download bit torrent when f secure is on
Hi folks I am trying to download using bittorrent with f secure swithed on and location is london, i have been waiting for over 2 hrs and no download, switch off f secure and it downloads no probs, i had to do this yesterday and recieved strike 2 from my isp. can anyone tell me what is going on and what i need to do to…
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Can’t activate my purchase
I just bought a subscription for one year. Activated it using my code but then I searched for updates. As the program rebooted it logged me out. Trying to log in again says I don’t have a subscription. Tried using the the code on website but it says it can’t find it.
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Re: How to retrieve Account-ID for Freedome subscription
Also have the problem. Bought F-secure TOTAL with 5 licenses directly through F-secure. Can't install on new iPhone, where freedome has never been installed before, because it needs account-id. I have all e-mails recieved after purchase. None of them have an account-id of the type needed on iOS. Everything works fine on my…
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iOS battery drain
Hello, I'm on the final day or two of my free trial of F-Secure's Freedome VPN service on my iPhone 6s Plus, running ios 11.2.6 (latest version). I'm noticing that, since installing, that my battery life has dropped by at least 60-75%! And when I go into Settings>Battery, f-secure isn't listed, yet the VPN is clearly…
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Impossible to transfer a license on my new iPhone 6s
Due to lay out issue, transfer of the license from my previous phone to my new iPhone 6s is not possible due to text strange lay out that is hiding the selection button (cf screenshot). Why license cannot be managed from an account but only from device application ? I need quickly a solution other I shall be forced to stop…
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Connecting to a certain Area
Lately when I click on west coast US to connect which is the fastest for me. I get connected to east coast instead NY. Why is that? I don't want east coast US.
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Freedome kill switch / application disabling if VPN drops on os x
Removed old post EDIT: Title
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HAVE F-SECURE FREEDOM
HAD TO FACTORY RESET MY PHONE. I HAD A SUBSCRIPTION THRU PLAY STORE. ITS NOT UP UNTIL JULY 2018. WHEN I INSTALLED F FREEDOME AGAIN ,THEY SAY MY FREE TRAIL RUNS OUT TODAY. IS THERE ANY THING I CAN DO? I TRIED TO CALL THEM X2 SAY THEY ARE CLOSED
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How can I know that Freedom on my Mac is always on
I see a msg on my mac when wakening up saying that now Freedom is protecting.... Does it mean that it's not always on?? Markku
