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Subscription
Is there a way to add another one of your devices to your subscription after you have already subscribed for one device and just pay the balance for that device or do you have to get a whole new subscription?
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Unusable VPN due to extreme slow speed in Asia
Hi, When I started using Freedome about 3 years ago, I never had any speed issues while living in Singapore and being connected to Singapore. Recently however, the speed has become intolerably slow and there seems to be very little I can do. Without VPN, Google Speedtest usually gives me at least 40 Mbps or more, and with…
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Freedome VPN fails to start on Mac OS X Yosemite (v10.10.5)
I have a 7-pack of Freedome VPN licenses and I've been able to get it running successfully on two iPhones, an iPad, a Windows PC and a Windows laptop thus far. However, when trying to start it on a MacBook Air, it continually gets the following error: F-Secure Freedome error Could not configure the app. Restart Freedome…
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Problem accessing LAN in Win 10 version 1803 when Freedome is on
I just got Windows 10 updated to version 1803 on a couple of PC in my LAN connected with Ethernet. I thought I set the privacy and network settings as before the update, but now I have to turn Freedome off on both PC's if I want to access a share on another PC in my LAN. Please educate me, what am I missing and how should…
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how to add a device
I booked and payed on my ipad a 3 devices subscription i add it easily on my Iphone by the Appstore How can i include my Mac book in the package ?
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not connecting
F-Secure FREEDOME is not connecting on Microsoft Surface Pro - what do I do to fix this. It was fine yesterday.
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Since installing Freedome VPN, outgoing calls fail on iPhone X (iOS 11.3.1)
Since installing the Freedome VPN, I cannot make outgoing calls on my iPhone X (iOS 11.3.1). These are traditional calls (not VOIP calls) that I'm having an issue with. I have already tried: * Turning my phone on and off * Turning the VPN off * Clicking "remove VPN conigurations" under the Settings tab on the app *…
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Afraid to use Freedom, because looses connection without notice
Hey, this problem has been buging me for few months now, but have not had time to reply here. My freedom occasionally disconnects but leaves the key icon on the top, and that means I loose all internet connection and I dont know. I only notice it when I try to use my phone and it does not connect to anything. The only fix…
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Slow Connections
Freedome is often really slow since the last one or two weeks. Somtimes it's a bit better, but very often it is really worse. I'm from Germany and this behaviour doesn't change when switching to other Freedome nodes (e. g. Denmark, Finnland, etc.). If it happens, one can observe in the status line of the browser that…
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Re: After boot there is opening a window with a error message
After MacOS 10.13.5. update Freedom do not start - error message with problems with setup. It starts only manually.
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FreeDome update 2.18.5493 does not install
Get message: New update available Click: Install Then: nothing Next boot: The same over and over again System: Windows 10 Question: How to solve
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Freedome on Android hasn't scanned my apps in over a month
A friend reported that an app we both use might have malware in it, and I said, "No, if there was a problem Freedome would have caught it." Then I went to doublecheck and lo and behold most of my apps are pending scan, and none have been scanned since April 28. Unless I'm missing something there doesn't seem to be any way…
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Freedome is not working with some WIFI’s
Hi, I have Freedome installed on my iphone but since sometime it does not work with my home WIFI. I have a Iphone. Anyone can help me olease??
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Freedome and 911 emergency service
Will these two services continue to function under VPN.
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How to re-install Freedom after Windows had to be re-installed?
I found some advice like "go to your account and do something" but I don't even know how to go to my account as I had forgotten my password, got a new one, and now it seems to think I'm a new user - and it only talks about a one-month free trial period. I bought Freedom in January 2018. - I'm a woman in my sixties and not…
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Lost Subscription Key Email
Hi F-secure team, I seem to have lost the email with my subscription key. I can see last year's but not this year's, even though I know I purchased it around the end of January as my credit card was charged then. Could you re-send my purchase email if I provide my email address? Thanks, Ralph
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Freedome + Bittorrent client kills all network connections
As of today, if I start to download anything via a bittorrent client with Freedome active, it shuts down all network connections. Is is supposed to work like that now, or is this a bug in the version 2.18.5493.0? Only a computer reboot restores the connections.
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After boot there is opening a window with a error message
I installed the trail but after boot there is opening this window if I close it and start the VPN later everything works fine, but I am looking for a solution / fix for that UI problem otherwise I will not purchase
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freedom code
xxxx-xxxx-xxxx EDIT: Removed License Information (PII)
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Advice needed about speed disparity
Hello, Newbie here, Can anyone advise on the following: I have a MacBook 12" with all systems up to date. I have BT Fibre Optic to the premises and generally get between 73 and 76 Mbps. When I connect to Freeddome it drops to 11 Mbps this happens immediately now time gap so one minute full speed changeover and I am a…
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Renewal
I'd like to renew my subscrition that expires in a week or so. The freedome app says "click below for a limited time special offer" but there's no link whatsoever. If I click the "subscribe now" I'm taken to the website saying the price is £39.00 for 12 + 1 months. If I add that to the basket the price jumps to £47.60. Is…
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I bought F-Secure FREEDOME through Apple AppStore , but cannot install it on my other devices
I have tryed the advice in this forum, to no avail. I have had to purchase the licence several times to different devices, though I have a multi licence... I have emailed F-Secure on freedome-feedback@f-secure.com 50 days ago (29.3.2018), but have still received no answer. I am at a loss on how to proceed and how to…
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Freedome on Mac cannot connect after waking up from sleep
I have recently started using Freedome on Mac (purchased subscription). I noticed that Freedome cannot connect after Mac wakes from sleep. Only way I can make Freedome connect successfully is by restarting it. Is it a bug? Why does it fail to connect after sleep? How do I troubleshoot it?
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Activation Code
Hello, people! 1. I purchased an activation code for Freedome VPN from official reseller 2. Installed it on my android phone and it is running perfectly 3. Need to reinstall my phone Question: Where can I find this activation code(for reinstalling my phone)
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Freedome fails to connect in VMware guest OS
I am running VMWare - Ubuntu 18.04 as a host OS, Windows 7 as a guest OS. Installed Freedome on Windows 7 guest OS. When starting Freedome I get an error "Oops. Could not connect to the server. Check your internet connection and try again". Internet connecton is definitely working fine, I able to browse internet form the…
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is it possible to do monthly payments?
I don't earn much money, so i was wondering if i was able to do monthly payments instead of the one time payments. I noticed that is the only option. any help, thanks.
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Sky go
I have heard Sky has successfully blocked vpn access. Is this true for Freedome or is it stil possible to watch abroad
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HI, i had lost my subcription key
My family seems to had thrown the box where the subcription key is. What should i do?
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VPN secure?
Hello, I am currently away from home and logged in to a public WiFi, with my Freedome VPN turned on and (allegedly) using a Northwest location in the U.S. With this on, I just searched for a hotel nearby, and it successfully showed my current location! My location in no where near the Northwest! I also tried a website…
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Freedome & pi-hole for ad-blocking
A few days ago, I implemented Pi-Hole on my home network to block all ads at the DNS level. For the most part it's working well with ads banished for good. However, for clients with Freedome installed, I have a dilemma. My tests indicate that with Freedome connected, DNS requests go to the designated Freedome DNS servers…
