How to re-install Freedom after Windows had to be re-installed?

I found some advice like "go to your account and do something" but I don't even know how to go to my account as I had forgotten my password, got a new one, and now it seems to think I'm a new user - and it only talks about a one-month free trial period. I bought Freedom in January 2018. - I'm a woman in my sixties and not very technology-savvy, so please give me responses that I can comprehend. Thank you. :)

 

Comments

  • LakshLaksh Posts: 4,432 Community Manager

    Hi Tiavi,

     

    Kindly get in touch with our support team via chat or phone here so that they can check your license details and advise you further regarding the re-installation.

     

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