Slow Connections

Freedome is often really slow since the last one or two weeks. Somtimes it's a bit better, but very often it is really worse. I'm from Germany and this behaviour doesn't change when switching to other Freedome nodes (e. g. Denmark, Finnland, etc.).

 

If it happens, one can observe in the status line of the browser that especially TLS-Handshake takes a looong time to establish with websites.

 

This behaviour is very annoying. It wasn't there in the beginning, now it is. If this isn't fixed I will consider using another VPN.

 

Thanks!

Comments

  • LakshLaksh Posts: 4,432 Community Manager

    Hi Lava,

     

    May I know which version of Freedome you have installed and what is the OS of your device?

     

  • LavaLava Posts: 9

    Hi Laksh,

     

    It's version 2.18.5493.0 with up to date Windows 7 OS.

     

    Greetings

    Lava

     

  • LakshLaksh Posts: 4,432 Community Manager

    Hi Lava,

     

    I would recommend to get in touch with our support team via chat or phone here so that this can be investigated further.

  • Jim_SJim_S Posts: 6

    Hello,

     

    same is here. When using freedome (from Germany), my speedtest drops around 100 MBit/s in download speed.

     

    125 Mbit/s when Freedome is off

    ~20 Mbits when Freedome is on

     

    I tried it a few time in a row. Always the same result.

     

    Help!

  • LakshLaksh Posts: 4,432 Community Manager

    Hello Jim_S,

     

    Please get in touch with our support team as mentioned above in order to troubleshoot further on this issue.

This discussion has been closed.