Can’t process payment

So i’m currently in Honduras really trying to purchase the VPN here and have gone through two different types of my debit cards and my attempts to purchase the product continue to not be processed and fail, what can I do to buy this thing before I take my business elsewhere.


  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi Ocotillo,


    Were you able to purchase Freedome as of now? Are you still having the issue?


    What is the error you see when purchasing the product?

  • Ocotillo
    Ocotillo Posts: 3

    Still unable to confirm a purchase of your product, the email response tells me that it is unable to process my debit or credit card due to possibly being unable to online purchases however my bank tells me that it is nothing on their end that prevents it.

  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hello Ocotillo,


    This needs support intervention in order to check why the payment is not happening. I have now escalated your post to our support team and one of them will get in touch with you via email for further communication.

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