not connecting

F-Secure FREEDOME is not connecting on Microsoft Surface Pro - what do I do to fix this. It was fine yesterday. 


  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hello legosoldier,


    Do you happen to see any error message?

    Does it happen with all the locations?


  • There is no error message, it just continues to try to connect and doesn’t even after a prolonged period of time. I’ve tried numerous locations and I have uninstalled and reinstalled and I’m still having the same issue. I desperately need to get this resolved. Please help. I’ve also been on your live chat and have sent numerous emails to F-Secure (no response from these) 

  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi legosoldier,


    Do you see the issue even when trying to connect with a different Wi-Fi network or a data network?

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