Freedome crash after latest Freedome Software update

atta

After todays software update Freedome VPN crash when trying to hit the connect button. The text says "Error - We are sorry something went wrong"

Freedome worked flawless before the software update.

Version 2.18.5493.0

Windows 10

What to doo???

 

 

atta

Laksh

Hi atta,

 

Have you tried to uninstall and reinstall it freshly using the latest version and see if the issue is resolved? You can download it from here.

 

atta

Yes I have tried to remove all using that software and reinstall from Fsecure hopepage twice. But no change..

Laksh

Hi atta,

 

Since you have already tried to uninstall and reinstall Freedome, I would recommend to get in touch with our support team here via chat or phone in order to troubleshoot this further.

atta

Hei. I actually have contacted support. They told me to remove and install as you suggested, and than give feedback how it went. I have given feedback several times and asked for other advice. But I get no reply......

tuomoe

Same here. After last update, nothing work. Same error message.

New download didnt help.

tuomoe

Uninstall and new installation.  Nothing happends.

Please F-Secure, do something soon... seems that something went wrong on your side.

How about previous version.

atta

Cant understand why Fsecure doesnt adress this issue. I havent heard anything from Support for many days. Nada! Even if I send them remainders, no reply..!

Laksh

Hi atta,

 

Could you please send your case number which you have with support via a private message to me? I will  highlight this post in your case.

 

Hi @tuomoe,

 

Please contact our support team via chat or phone here in order to troubleshoot this further. We need the logs from the device to check.

atta

Laksh

 

I sent it, Did you get it?

Laksh

Hello @atta!

 

Yes I did. I have also highlighted your post here in the respected case.

 

Sorry, I missed updating here.

tuomoe

Has anyone got solution with this problem?  

atta

Nope. The only feedback I've got from Fsecure is that something is not working.. Possible driver issue

tuomoe

Still waiting.

What I do with that diagnostic, where to send it?

And why it takes so long time to repair simple problem?

 

atta

You  must contact Fsecure support. Eventually I got a reply with a  new piece of software. Not sure what the software did but when I rebooted the computer Freedome started working again...

Laksh

Hi @tuomoe,

 

Please get in touch with our support team via chat or phone here.

tuomoe

I tried to contact but chat inform me that no help-people available.  With phone i dont do it in this country.

Still I get lot of email that your account is soon finish. 

You can send to my email same software than atta.

Maybe I can continue but now is strong f-word to you.

Laksh

Hi @tuomoe,

 

I have now escalated your post to our support team and one of them will get in touch with you via email in order to troubleshoot the issue further.