Freedome crash after latest Freedome Software update

atta
atta Posts: 13 Explorer
in Privacy VPN

After todays software update Freedome VPN crash when trying to hit the connect button. The text says "Error - We are sorry something went wrong"

Freedome worked flawless before the software update.

Version 2.18.5493.0

Windows 10

What to doo???

 

 

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Comments

  • atta
    atta Posts: 13 Explorer

    Skjermbilde.JPG

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  • [Deleted User]
    [Deleted User] Posts: 0

    Hi atta,

     

    Have you tried to uninstall and reinstall it freshly using the latest version and see if the issue is resolved? You can download it from here.

     

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  • atta
    atta Posts: 13 Explorer

    Yes I have tried to remove all using that software and reinstall from Fsecure hopepage twice. But no change..

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  • [Deleted User]
    [Deleted User] Posts: 0

    Hi atta,

     

    Since you have already tried to uninstall and reinstall Freedome, I would recommend to get in touch with our support team here via chat or phone in order to troubleshoot this further.

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  • atta
    atta Posts: 13 Explorer

    Hei. I actually have contacted support. They told me to remove and install as you suggested, and than give feedback how it went. I have given feedback several times and asked for other advice. But I get no reply......

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  • tuomoe
    tuomoe Posts: 8 New Member

    Same here. After last update, nothing work. Same error message.

    New download didnt help.

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  • tuomoe
    tuomoe Posts: 8 New Member

    Uninstall and new installation.  Nothing happends.

    Please F-Secure, do something soon... seems that something went wrong on your side.

    How about previous version.

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  • atta
    atta Posts: 13 Explorer

    Cant understand why Fsecure doesnt adress this issue. I havent heard anything from Support for many days. Nada! Even if I send them remainders, no reply..!

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  • [Deleted User]
    [Deleted User] Posts: 0

    Hi atta,

     

    Could you please send your case number which you have with support via a private message to me? I will  highlight this post in your case.

     

    Hi @tuomoe,

     

    Please contact our support team via chat or phone here in order to troubleshoot this further. We need the logs from the device to check.

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  • atta
    atta Posts: 13 Explorer

    Laksh

     

    I sent it, Did you get it?

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  • [Deleted User]
    [Deleted User] Posts: 0

    Hello @atta!

     

    Yes I did. I have also highlighted your post here in the respected case.

     

    Sorry, I missed updating here.

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  • tuomoe
    tuomoe Posts: 8 New Member

    Has anyone got solution with this problem?  

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  • atta
    atta Posts: 13 Explorer

    Nope. The only feedback I've got from Fsecure is that something is not working.. Possible driver issue

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  • tuomoe
    tuomoe Posts: 8 New Member

    Still waiting.

    What I do with that diagnostic, where to send it?

    And why it takes so long time to repair simple problem?

     

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  • [Deleted User]
    [Deleted User] Posts: 0

    Hi @tuomoe,

     

    Please get in touch with our support team via chat or phone here.

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  • tuomoe
    tuomoe Posts: 8 New Member

    I tried to contact but chat inform me that no help-people available.  With phone i dont do it in this country.

    Still I get lot of email that your account is soon finish. 

    You can send to my email same software than atta.

    Maybe I can continue but now is strong f-word to you.

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  • [Deleted User]
    [Deleted User] Posts: 0

    Hi @tuomoe,

     

    I have now escalated your post to our support team and one of them will get in touch with you via email in order to troubleshoot the issue further.

     

     

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