Freedome crash after latest Freedome Software update

atta
atta Posts: 13
in F-Secure FREEDOME

After todays software update Freedome VPN crash when trying to hit the connect button. The text says "Error - We are sorry something went wrong"

Freedome worked flawless before the software update.

Version 2.18.5493.0

Windows 10

What to doo???

 

 

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Comments

  • atta
    atta Posts: 13

    Skjermbilde.JPG

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  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi atta,

     

    Have you tried to uninstall and reinstall it freshly using the latest version and see if the issue is resolved? You can download it from here.

     

    Like
  • atta
    atta Posts: 13

    Yes I have tried to remove all using that software and reinstall from Fsecure hopepage twice. But no change..

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  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi atta,

     

    Since you have already tried to uninstall and reinstall Freedome, I would recommend to get in touch with our support team here via chat or phone in order to troubleshoot this further.

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  • atta
    atta Posts: 13

    Hei. I actually have contacted support. They told me to remove and install as you suggested, and than give feedback how it went. I have given feedback several times and asked for other advice. But I get no reply......

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  • tuomoe
    tuomoe Posts: 8 New Member

    Same here. After last update, nothing work. Same error message.

    New download didnt help.

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  • tuomoe
    tuomoe Posts: 8 New Member

    Uninstall and new installation.  Nothing happends.

    Please F-Secure, do something soon... seems that something went wrong on your side.

    How about previous version.

    Like
  • atta
    atta Posts: 13

    Cant understand why Fsecure doesnt adress this issue. I havent heard anything from Support for many days. Nada! Even if I send them remainders, no reply..!

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  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi atta,

     

    Could you please send your case number which you have with support via a private message to me? I will  highlight this post in your case.

     

    Hi @tuomoe,

     

    Please contact our support team via chat or phone here in order to troubleshoot this further. We need the logs from the device to check.

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  • atta
    atta Posts: 13

    Laksh

     

    I sent it, Did you get it?

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  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hello @atta!

     

    Yes I did. I have also highlighted your post here in the respected case.

     

    Sorry, I missed updating here.

    Like
  • tuomoe
    tuomoe Posts: 8 New Member

    Has anyone got solution with this problem?  

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  • atta
    atta Posts: 13

    Nope. The only feedback I've got from Fsecure is that something is not working.. Possible driver issue

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  • tuomoe
    tuomoe Posts: 8 New Member

    Still waiting.

    What I do with that diagnostic, where to send it?

    And why it takes so long time to repair simple problem?

     

    Like
  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi @tuomoe,

     

    Please get in touch with our support team via chat or phone here.

    Like
  • tuomoe
    tuomoe Posts: 8 New Member

    I tried to contact but chat inform me that no help-people available.  With phone i dont do it in this country.

    Still I get lot of email that your account is soon finish. 

    You can send to my email same software than atta.

    Maybe I can continue but now is strong f-word to you.

    Like
  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi @tuomoe,

     

    I have now escalated your post to our support team and one of them will get in touch with you via email in order to troubleshoot the issue further.

     

     

    Ukko
    1Like
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