Freedome crash after latest Freedome Software update

attaatta Posts: 13
in F-Secure FREEDOME

After todays software update Freedome VPN crash when trying to hit the connect button. The text says "Error - We are sorry something went wrong"

Freedome worked flawless before the software update.

Version 2.18.5493.0

Windows 10

What to doo???

 

 

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Best Answer

  • attaatta Posts: 13
    Accepted Answer

    You  must contact Fsecure support. Eventually I got a reply with a  new piece of software. Not sure what the software did but when I rebooted the computer Freedome started working again...

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Comments

  • attaatta Posts: 13

    Skjermbilde.JPG

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  • LakshLaksh Posts: 4,434 Community Manager

    Hi atta,

     

    Have you tried to uninstall and reinstall it freshly using the latest version and see if the issue is resolved? You can download it from here.

     

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  • attaatta Posts: 13

    Yes I have tried to remove all using that software and reinstall from Fsecure hopepage twice. But no change..

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  • LakshLaksh Posts: 4,434 Community Manager

    Hi atta,

     

    Since you have already tried to uninstall and reinstall Freedome, I would recommend to get in touch with our support team here via chat or phone in order to troubleshoot this further.

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  • attaatta Posts: 13

    Hei. I actually have contacted support. They told me to remove and install as you suggested, and than give feedback how it went. I have given feedback several times and asked for other advice. But I get no reply......

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  • tuomoetuomoe Posts: 8 New Member

    Same here. After last update, nothing work. Same error message.

    New download didnt help.

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  • tuomoetuomoe Posts: 8 New Member

    Uninstall and new installation.  Nothing happends.

    Please F-Secure, do something soon... seems that something went wrong on your side.

    How about previous version.

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  • attaatta Posts: 13

    Cant understand why Fsecure doesnt adress this issue. I havent heard anything from Support for many days. Nada! Even if I send them remainders, no reply..!

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  • LakshLaksh Posts: 4,434 Community Manager

    Hi atta,

     

    Could you please send your case number which you have with support via a private message to me? I will  highlight this post in your case.

     

    Hi @tuomoe,

     

    Please contact our support team via chat or phone here in order to troubleshoot this further. We need the logs from the device to check.

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  • attaatta Posts: 13

    Laksh

     

    I sent it, Did you get it?

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  • LakshLaksh Posts: 4,434 Community Manager

    Hello @atta!

     

    Yes I did. I have also highlighted your post here in the respected case.

     

    Sorry, I missed updating here.

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  • tuomoetuomoe Posts: 8 New Member

    Has anyone got solution with this problem?  

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  • attaatta Posts: 13

    Nope. The only feedback I've got from Fsecure is that something is not working.. Possible driver issue

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  • tuomoetuomoe Posts: 8 New Member

    Still waiting.

    What I do with that diagnostic, where to send it?

    And why it takes so long time to repair simple problem?

     

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  • LakshLaksh Posts: 4,434 Community Manager

    Hi @tuomoe,

     

    Please get in touch with our support team via chat or phone here.

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  • tuomoetuomoe Posts: 8 New Member

    I tried to contact but chat inform me that no help-people available.  With phone i dont do it in this country.

    Still I get lot of email that your account is soon finish. 

    You can send to my email same software than atta.

    Maybe I can continue but now is strong f-word to you.

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  • LakshLaksh Posts: 4,434 Community Manager

    Hi @tuomoe,

     

    I have now escalated your post to our support team and one of them will get in touch with you via email in order to troubleshoot the issue further.

     

     

    Ukko
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