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Could not configure the app - OS X issue
Dear support team, i cant open freedome vpn sw on my macbook pro // OS X Sierra im getting strange error Could not configure the app. Restart Freedome and try again. i bought one year subscription two days ago based on recommendation of my friend working it security business. ipad and iphone app works well, also my two…
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Freedome does not start with OS X High Sierra (v10.13) -> Freedome needs to make changes / osascr
Dear F-Secure Support, I'm unable to start Freedome on my Mac. Everytime when the application is launched it prompts with the following: "F-Secure Freedome needs to make changes. Freedome needs to update your configuration. Please enter your administration credentials in the next window". After pressing 'next' to proceed,…
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I have lost my Freedome account ID
Hi - I'm pretty sure I have a multi-platform subscription; and it's active on my computer but not on my mobile. I can't find the account ID/key. Can you please help?
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I can't find Freedome on my laptop. Can someone point me there?
I can't find Freedome on my laptop. Can someone point me there?
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F-Secure Freedome Error
I have issues since many weeks. The Freedome starts and then it terminates with the error message " Cannot be configurated. Please start again". I have reloaded and deleted fsecure many times but every time if I start installation it says "succsessfull" but it terminates directly with this message. I have MacOS Siera…
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Option to disable internet when disconnected or get a clear warning
Sometimes Freedome disconnects and I don't see it. I would like to have an option to set a clear warning like a red blinking icon in the menu bar (Mac), an alert message that doesn't disappear, or even total disconnection from the internet. For Windows and Android similar options. If internet is disconnected, it should of…
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Recover product subscription key
Hi, I have also lost my subscription key and can`t install Freedome to my new mobile phone. Can you send subscription key again? EDIT: Title
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Are all my emails encrypted
Does Freedom encrypt all my emails
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Cant input renewal code
My version of Freedome shows a white screen when opened. If I go to the task bar to show icons and right click on the greyed out freedome icon, I can see the following: subscribe now about help quite I can not use any of these options. The programme has frozen and nothinghappens when I click on the choices. I purchased the…
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unable to download bit torrent when f secure is on
Hi folks I am trying to download using bittorrent with f secure swithed on and location is london, i have been waiting for over 2 hrs and no download, switch off f secure and it downloads no probs, i had to do this yesterday and recieved strike 2 from my isp. can anyone tell me what is going on and what i need to do to…
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Can’t activate my purchase
I just bought a subscription for one year. Activated it using my code but then I searched for updates. As the program rebooted it logged me out. Trying to log in again says I don’t have a subscription. Tried using the the code on website but it says it can’t find it.
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Re: How to retrieve Account-ID for Freedome subscription
Also have the problem. Bought F-secure TOTAL with 5 licenses directly through F-secure. Can't install on new iPhone, where freedome has never been installed before, because it needs account-id. I have all e-mails recieved after purchase. None of them have an account-id of the type needed on iOS. Everything works fine on my…
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iOS battery drain
Hello, I'm on the final day or two of my free trial of F-Secure's Freedome VPN service on my iPhone 6s Plus, running ios 11.2.6 (latest version). I'm noticing that, since installing, that my battery life has dropped by at least 60-75%! And when I go into Settings>Battery, f-secure isn't listed, yet the VPN is clearly…
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Impossible to transfer a license on my new iPhone 6s
Due to lay out issue, transfer of the license from my previous phone to my new iPhone 6s is not possible due to text strange lay out that is hiding the selection button (cf screenshot). Why license cannot be managed from an account but only from device application ? I need quickly a solution other I shall be forced to stop…
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Connecting to a certain Area
Lately when I click on west coast US to connect which is the fastest for me. I get connected to east coast instead NY. Why is that? I don't want east coast US.
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Freedome kill switch / application disabling if VPN drops on os x
Removed old post EDIT: Title
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HAVE F-SECURE FREEDOM
HAD TO FACTORY RESET MY PHONE. I HAD A SUBSCRIPTION THRU PLAY STORE. ITS NOT UP UNTIL JULY 2018. WHEN I INSTALLED F FREEDOME AGAIN ,THEY SAY MY FREE TRAIL RUNS OUT TODAY. IS THERE ANY THING I CAN DO? I TRIED TO CALL THEM X2 SAY THEY ARE CLOSED
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How can I know that Freedom on my Mac is always on
I see a msg on my mac when wakening up saying that now Freedom is protecting.... Does it mean that it's not always on?? Markku
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Have to keep switching it off and back on again
This happens on my iPhone, iPad and MacBook. I will take them out of standby, try and use internet and nothing works. Switch FreeDome off and on again and all starts working. On my iPhone and iPad I have leave on when idle. Getting to the point now where it's becoming a nuisance to use it and that's not how it should be.…
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Lockscreen shuts down Freedom VPN on Android phone
This did not happen when I first installed the app on my android phone back around May 2017. But since end of last year this is happening. What I tried so far is allowing the app all the rights it needs, but none of that helps. Is it a phone problem or an update problem? I am using a huawei honor. another note, this also…
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No option to transfer license to Iphone
I have a two year F Secure Total license for 5 devices. In this long time frame, people do change their devices so please make it easier for people to release & transfer licenses!!!!! So we have a Mac and two iphones. We changed phones so apparently they are now using 4 licenses, even though the old phones no longer…
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enheter
xxxx Hur många enheter har jag på mitt abbonemang kan jag se tv med mitt abbonemang EDIT: Removed number
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Are we exposed during the time between we connect to a public wifi and the wait time for the VPN to
When connecting to public wifi it takes 10-15 seconds or so for the VPN to begin encrypting data. I understand that during this time someone can connect to your computer, but what happens once the data is encrypted. Do they still have access to your computer?
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TLS blocked on non standard ports?
Hello I'm having some customers report that my application cannot connect to my servers. After some digging it appears that TLS traffic on non standard ports, like port 445, is blocked by Freedome. Are my findings correct? Is there anything I can do in the application or on the server to make sure that TLS traffic on port…
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Freedome drops internet speed
I have very similar problems with Freedome. Most though, it drops my internet speed by 90% or more. Sorry to say, I have tried different networks, different router, different modem and different virtual locations, all without any improvement. Usually I will get a notice from that my browser is unable to connect. This us…
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2 issues - Whatsapp timeouts and affiliate links
Hi, New to Freedome and I am using it on my iPad, iPhone and Macbook. Everything seems fine apart from a few issues. Firstly when clicking Google Ads (from search results) or affilaite links from a discount site, they don't always show, it ususally stops at the redirect. The other problem I am having is my phone doesn't…
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Ad Tracking
I recently purchased F-Secure Freedome but notice that there are still ads targetted specifically to me. Whether that be for similar products I have been looking at or even the exact products I've recently browsed. Why would this be the case?
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Problems with 4G data and APN settings
I am on Virginmedia in the UK. On my Android phone when the Freedome app is running the APN settings are wiped out and outside of the UK I can not get 4G coverage even though I am meant to. Would you expect this?
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TOR Experiences?
Hey guys, A friend of mine is a subscriber to FreedomE and has his own F-Secure account that he pays for and it's not linked to mine. My friend told me he wants to try using TOR for the first time and of course he wants to use F-Secure while he is doing this. My friend is not very computer literate. Before he uses TOR and…
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How to disable website blocking? F-Secure doesn't have a right to block my access to websites!
I have Freedome installed, and I have disabled everything except for the VPN connection in the program, but I STILL GET BLOCKED ACCESS!! How do I disable it?
