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yesterday I found some suspect files at my computer. I tried to upload it. But it ends every time in an error message.
Is there a problem?
May I know what error did you receive when trying to submit a sample to our lab? Did you receive an error "Please check your data sent"?
If you do, the issue has been fixed. Kindly try to submit the sample again.
If you suspect that:
The sample submission is analyzed by our analysts and the databases will be updated if necessary.
Kindly let me know if this helps.
Thank you and stay safe.
Welcome to our Community page. Thank you for your post.
May I know what error did you receive when trying to submit the sample? May I know which browser are you using? Have you tried by using a different browser? Kindly provide us a screenshot of the error?
We are consulting this issue currently with the relevant team.
Kindly try to submit again the sample next week.