Sample upload doesn't work

perit
perit Posts: 1 New Member
edited May 26 in F-Secure SAFE

Hi,


yesterday I found some suspect files at my computer. I tried to upload it. But it ends every time in an error message.

Is there a problem?


Regards

Stefan

Accepted Answer

  • Firmy
    Firmy Posts: 121 Moderator
    Answer ✓

    Hi @perit

    May I know what error did you receive when trying to submit a sample to our lab? Did you receive an error "Please check your data sent"?

    If you do, the issue has been fixed. Kindly try to submit the sample again.

    If you suspect that:

    • A clean file has been falsely detected as malicious, or;
    • A file that is malicious but has not been detected by our software
    1. You can submit the file to our labs for further investigation. To submit a sample file, go to the following page: https://www.withsecure.com/en/support/contact-support/submit-a-sample
    2. Select the File Sample tab.
      • Click Choose File, and attach your sample file.Tick the box I want to give more details about this sample and to be notified of the analysis results if you want to receive feedback from F-Secure Labs on the submitted file.
      • Note: Subject and description should be written in English.
    3. Verify that you are not a robot with reCAPTCHA.
    4. Click Submit sample file.

    The sample submission is analyzed by our analysts and the databases will be updated if necessary.

    Kindly let me know if this helps.

    Thank you and stay safe.

    Jaims

Answers

  • Firmy
    Firmy Posts: 121 Moderator

    Hi @perit

    Welcome to our Community page. Thank you for your post.

    May I know what error did you receive when trying to submit the sample? May I know which browser are you using? Have you tried by using a different browser? Kindly provide us a screenshot of the error?

    If you suspect that:

    • A clean file has been falsely detected as malicious, or;
    • A file that is malicious but has not been detected by our software
    1. You can submit the file to our labs for further investigation. To submit a sample file, go to the following page: https://www.withsecure.com/en/support/contact-support/submit-a-sample
    2. Select the File Sample tab.
    3. Click Choose File, and attach your sample file.
      • Tick the box I want to give more details about this sample and to be notified of the analysis results if you want to receive feedback from F-Secure Labs on the submitted file.
      • Note: Subject and description should be written in English.
    4. Verify that you are not a robot with reCAPTCHA.
    5. Click Submit sample file.

    The sample submission is analyzed by our analysts and the databases will be updated if necessary.

    Thank you and stay safe.

    Amirul
  • Firmy
    Firmy Posts: 121 Moderator

    Hi @perit

    We are consulting this issue currently with the relevant team.

    Kindly try to submit again the sample next week.

    Thank you and stay safe.

    Jaims
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