Id protection crashing in android phone

NoUseForAName

Hi,

Does anybody have any idea what could be the issue when out of a sudden ID protection (version 5.6.0.422) started crashing constantly in my Nokia 6.1 (Android 10) phone? It is just constantly giving me a popup notice stating that ID protection is crashing constantly and giving me the options to view application info, close the application or send feedback. If I try to open ID protection it just shows the initial ID protection splash screen and then switches back to the phone desktop. After I uninstalled and reinstalled it the error messages dissappeared for a while but ID protection still does not open. Then after some 10-15 minutes the error messages started popping in again.

Rebooting the phone did not help either.

[Deleted User]

Hey @NoUseForAName ,

I believe that similar issue has been discussed here:

https://community.f-secure.com/en/discussion/123889/key-issue-the-app-wont-start

It seems that this issue is not caused by F-Secure, it is an issue with a Google update.  The fix is to update Android System WebView through the Play Store. 

NoUseForAName

Just to give an update and a closure for this, I eventually reset my phone to factory defaults and after reconfiguring the problem dissappeared.