Licencing of ID Protection and KEY

Edamazio

I bought the ID PROTECTION software, however, when entering my account on the subscription tab, the purchased license does not appear. Only the trial version is appearing.

How can I access my purchased subscription?

Amirul

Hi @Edamazio ,

Thank you for reaching our Community page.

I did check on your email address and it seems that you have already created a trial account. In order to activate your newly purchased F-Secure ID Protection subscription, you will need to delete the trial account first so you can reuse the email. You may refer to the article on below link:

How to permanently delete a My F-Secure account

https://community.f-secure.com/common-home-en/kb/articles/5461-how-to-permanently-delete-a-my-f-secure-account

Once you have delete the account, you may proceed to activate your subscription by click on the link from the invoice email that has been sent to you by our Payment Partner Cleverbridge. The link that you need to click is:

Create an account for My F-Secure

After you have activate the subscription, you may proceed to install the F-Secure ID Protection on your device.

You may refer to the article below in regards to upgrade from F-Secure KEY to F-Secure ID Protection:

How do I move from KEY to ID PROTECTION on desktop devices?

https://help.f-secure.com/product.html#home/id-protection/latest/en/task_13DA43098BF84E8AB4E7F3ED98DF12AB-id-protection-latest-en

How do I move from KEY to ID PROTECTION on mobile devices?

https://help.f-secure.com/product.html#home/id-protection/latest/en/task_5DBBB0AE40AD41319C6FEA25D54EF17E-id-protection-latest-en