Aotomatic password fill in does not work

x_ray_doc

Since the installation of the latest version of Total F-Secure under Windows 11 the automatic fill in function for passwords does not work any more. The plug in for firefox asks for a new authorization code. But wenn I get the authorization code from the program the firefox plug-in rejects the code as invalid.
Using Google chrome instead does not work either.

What can be done?

Ukko

Hello,

There are some discussions in the community on a related topic at the moment. Most likely, each individual case may vary. Therefore, if this is some kind of global problem, then the F-Secure Team is certainly trying to fix it or investigate it (if any information is required, then most likely the moderators or official F-Secure community staff will ask or contact you here).

For example, this one: community.f-secure.com/en/discussion/128639/authorizing-password-manager-on-firefox-fails-after-update-on-13-09-24

With further potential trouble point (The problem is related to C runtime installer from Microsoft) and some workaround:

Authorizing Password Manager on FireFox fails after update on 13.09.24 — F-Secure Community

However, can you try some simple steps to check it out? Especially if the URL above is not useful.

For example, if you make sure that after closing the browser and rebooting the computer, the code is still required by the extension (and its entry is still rejected), then could you try removing the extension from the browser, then install it again and try to enter the auth code once more?

More often than not, Firefox is mentioned in these discussions (as a browser with this kind of trouble). So perhaps there is possibility for some kind of bug or specific attitude on the part of the Firefox browser.

You may also want to check out some old threads on this subject (not all of them) that may have some helpful tips or steps to try:

• community.f-secure.com/en/discussion/125472/autofill-code-gets-invalid
• community.f-secure.com/en/discussion/128619/autofill
• community.f-secure.com/en/discussion/128163/is-autofill-code-gets-invalid-still-unsolved
• community.f-secure.com/en/discussion/127323/autofill-code-gets-invalid-part-x

Thanks!